All reviews

Rating Breakdown

  • 5
    93% (3,167 ratings)
  • 4
    3% (86 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (49 ratings)

Reviews with Text

  • 93% (3,084)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 26, 2025

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2025

they have a loooooooooot of patentice . they help me to fix the problem. thank u

Store

Brenco

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

Einfache Bedienung. Toller Service. Empfehlungswert.

Store

NALUVO

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2025

They have always been fast and helpful even when I have been on the free version pre-launch, great support!

Store

ERQON

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 22, 2025

Great app, amazing technical support! Very knowledgeable, patient and responsive. I always get the answers I need!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

We’ve been using GemPages for a few months and it’s been fantastic. We hit a few snags integrating our store with our ideas, but the GemPages team stepped in every time. From major third-party app integrations to minor technical fixes, both the app and their support have been five-star. Live help is fast, and the builder is now essential to our store, we honestly couldn’t run our e-commerce site without it. 5/5 Would definitely recommend!

Store

BonChef

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 25, 2025

I've had a lovely experience with GemPages so far! They have a amazing support team and a great platform, very intuitive and easy to use! I definitely recommend it to all entrepreneurs who want to create a high-converting e-commerce page

Store

Gujoy

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 25, 2025

Ken was amazing!! He made it simple and clear and solved my problem very quickly!! Great Service

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

Store

Ahvya

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2025

This is the most useful app on Shopify imo. Easy to use, customize, replace entire sections of our website in hours instead of days. The support is top tier, super quick and responsive. I highly recommend GemPages. Thanks again guys!

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2025

Fantastic, fast support available to me today. Thank you Roxanne and Dzung for solving my queries.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

Perfectly simple and easy to use. If you also have questions, the support is very friendly and easy to communicate with.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2025

I've been using GemPages for a while now, and while the app itself is intuitive and powerful for building custom Shopify pages, it's the technical support that truly stands out. The support team is incredibly responsive. They are very quick to answer any queries, no matter how complex the issue. What really impressed me is how they don’t just offer quick fixes. They dive deep into the problems, even the highly technical ones, and guide you through them with patience and clarity. They consistently went above and beyond to make sure everything worked perfectly, offering me a custom solution and recoding a template that did not work for me. Their team never hesitated to jump in and find a solution. It's rare to find support this dedicated and proactive. I'm beyond impressed and grateful for the level of help I received. If you're on the fence about using GemPages, know that you're not just getting a great product—you’re getting a support team that genuinely cares about your success.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day Vitamix Australia, Your thoughtful feedback means a lot to us. We’re thrilled to hear that our support team could make such a strong impression and provide in-depth help with your custom templates and coding. The team takes great pride in solving complex issues and ensuring that every user experience feels smooth and personal. If you ever need help again, please know we’ll always be here and happy to assist. Auri GemPages Customer Support Manager

5 / 5 Share

July 23, 2025

Buen soporte, respondieron mis dudas en muy poco tiempo.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2025

Amazing Customer Support. Shoutout to Kiran!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

Mona has great customer service skills. Walked me through the entire thing and we found the problem and fixed it. Was something very simple but can't believe I overlooked it. Thanks

Store

Venera

Using app

5 months

Total reviews

10

Average rating

5.0

5 / 5 Share

July 23, 2025

Easy to use, great support and variety of tools to customize your website.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 23, 2025

Store

My Store

Using app

About 1 month

Developer Reply

Cảm ơn anh/chị đã chia sẻ phản hồi! GemPages rất vui khi biết rằng trải nghiệm của anh/chị với GemPages là rất tốt. Nếu anh/chị cần hỗ trợ thêm bất cứ lúc nào, team GemPages luôn sẵn sàng. Cindy GemPages Customer Support Supervisor

5 / 5 Share

July 22, 2025

Store

Voneras

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Good day VONERAS Thank you for your feedback! We’re glad you’ve been enjoying your experience with GemPages. If there’s ever anything more we can help you with, please feel free to reach out anytime. Emma GemPages Customer Support Supervisor

5 / 5 Share

July 22, 2025

GemPages is hands down one of the best tools I’ve ever used for building high-end, beautifully designed websites — and in record time. It’s incredibly intuitive, flexible, and allows for full creative freedom without needing to touch a single line of code. What truly sets GemPages apart, however, is the support team, especially Tony. He’s simply amazing — always responsive, patient, and goes above and beyond to help with any issue. It’s rare to find such a level of professionalism and dedication. Tony has saved me hours of work and helped me unlock the full potential of the app. If you're looking for a powerful page builder with a team that genuinely cares about your success, GemPages is the way to go. I can’t recommend it enough!

Using app

2 months

Total reviews

3

Average rating

5.0