All reviews

Rating Breakdown

  • 5
    94% (3,386 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (56 ratings)

Reviews with Text

  • 92% (3,276)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 29, 2025

Super efficient response — fantastic software and service!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day, 倍加能 Thank you for the great feedback! We're so pleased to hear that you're happy with both the software and the level of support. If there’s ever anything more we can do to support your journey, just let us know. Emma GemPages Customer Support Supervisor

1 / 5 Share

June 29, 2025

Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Hola M. Valentina – María Valentina C., Gracias por tus comentarios y lamentamos sinceramente los inconvenientes que experimentaste. Nuestro equipo ya ha proporcionado la solución al problema con la visualización de las variantes después de la personalización del tema. Si tienes alguna otra duda o inquietud, no dudes en contactarnos nuevamente — ¡estamos aquí para ayudarte! Saludos cordiales, Auri | Gerente de Atención al Cliente Equipo de GemPages

5 / 5 Share

June 29, 2025

The best app fo landing pages and the best staff!!!

Store

Pawira

Using app

2 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi Pawira Thank you for the enthusiastic feedback! We’re so happy to hear you’re enjoying both the app and our team. If there’s anything you’d like us to help with next, we’re always here. Emma GemPages Customer Support Supervisor

5 / 5 Share

June 29, 2025

Fastly support!

Using app

--

Total reviews

89

Average rating

4.8

Developer Reply

Hi 我的商店 Thank you for the review! We’re glad you found the support fast and helpful. Please don’t hesitate to reach out again if there’s anything else we can support you with. Bella GemPages Customer Support Supervisor

5 / 5 Share

June 26, 2025

This app is fantastic—intuitive, feature-rich, and user-friendly. The support team is exceptional; they were incredibly helpful and responsive to all my questions.

Using app

5 months

Total reviews

8

Average rating

5.0

Developer Reply

Good day Marwa Jewels, We’re so happy to hear that GemPages has hit the mark for you in both functionality and support! Knowing our team could provide quick and helpful answers truly brightens our day. If you ever need a hand again, we’ll be right here to assist you every step of the way. Kindly, Emma GemPages Customer Support Supervisor

5 / 5 Share

June 26, 2025

As a small business without a developer, this app makes it super easy to manage the look and function of our website. While there are some limitations, it's always expanding it's features and covers all the primary needs. Customer service is better than most in this industry. Great app!

Using app

About 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Good day TheTouchPoint Solution™, It’s wonderful to know that GemPages has made website management easier for your small business. We're especially glad to hear our support team has made a positive impact! If you have more feedback, ideas, or ever need assistance again, don’t hesitate — we’re just one message away. With appreciation, Justin GemPages Technical Support Leader

5 / 5 Share

June 26, 2025

Great support, easy app to use.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day Shift + Wheeler, Short, sweet, and it means the world to us—thank you! We’re glad you find GemPages easy to use and our support helpful. If anything ever comes up, you know where to find us. We’ve got your back. Take care, Bella GemPages Customer Support Supervisor

5 / 5 Share

June 26, 2025

GUYS GEMPAGES REALLY IS GOATED, I USED SINCE 2 YEARS RIGHT NOW AND FOR EVERY PROBLEM I EVERYTIME CONTACT THE SUPPORT AND IN SOME HOURS PROBLEM IS SOLVED. Honestly the support chat is the best thing ever and for ecommerce owners like me is really helpful because i can't lose much hours. I suggest gempages for a personalization of product pages, write advertorials, all things that help basically the stores to be cool in 2025 and 100% personalized for increasing the CVR, in a time where all use the same theme, gempages is the gamechanger. Shout Out to PETER is the best support agent ever

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Good day JENAVENUE, Wow—what an energetic and inspiring message! We’re beyond happy that you’ve found GemPages helpful over the years, especially with advanced personalisation tasks. And we’ll definitely pass your shoutout along—Peter will be so encouraged by your words! Whenever you need assistance again, don’t hesitate—we’ll continue to be your go-to team. With thanks, Auri GemPages Customer Support Manager

5 / 5 Share

June 26, 2025

Best page builder i used so far, i used many but this one is perfect, easy to use, fast and integrates oeprfect with shopify. Support is also very good!

Store

Softnss

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 26, 2025

It’s been a smooth and pleasant journey with the entire GemPages team so far. Thank you for always being so accommodating with my requests. My tickets are consistently handled quickly and efficiently. Best team ever!! thank you!

Store

My Store

Using app

10 days

5 / 5 Share

June 26, 2025

I am using GemPages for my shopify store. It is great to custimise the shop beyond standard templates. GemPages gives a lot of additional options without coding skills required. Also their cusomter support is great (I got instant support from their team, namely Pauline). I highly recommend GemPages as a pagebuilder together with shopify.

Store

Plend

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day Plend, Thank you so much for sharing your positive experience! We're delighted to know that GemPages has empowered you to customise your store with ease, and even better that Pauline was able to provide instant support when you needed it. She’ll be so pleased to hear your kind words! Should you need further support at any point, we’ll always be just a message away and happy to assist. Warmest regards, Bella GemPages Customer Support Supervisor

5 / 5 Share

June 25, 2025

Great app with lots of templates. Support was very timely.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 25, 2025

Best support :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2025

Support is quick to respond and solve any issues

Using app

Over 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

June 25, 2025

The support at Gempages is great! Kiran was super helpful in walking me through setting up an optin form from Klaviyo. Thanks!

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 25, 2025

Amazing Support from Kayle! I had the pleasure of being assisted by Kayle from the GemPages customer support team, and I couldn't be more impressed. She was incredibly helpful, patient, and knowledgeable, and went above and beyond to help me solve an important issue I was facing. Thanks to her guidance and professionalism, everything was resolved smoothly and efficiently. Her friendly attitude made the entire experience even better. Kayle truly represents outstanding customer service, and I’m so grateful for her support. Thank you, Kayle – you’re a star!

Store

UNLUXE

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

Amazing customer support... can reach out to them for absolutely anything

Store

Scope

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 24, 2025

I've been using GemPages for a year now and I'm absolutely happy with it! It offers so many possibilities for customizing the look and feel of my store. Whether it's the homepage, product pages, or landing pages – the drag-and-drop editor makes it easy to create exactly what I envision, without needing any coding skills. What really stands out is the support team: super responsive, helpful, and always focused on finding the best solution. You truly feel supported as a user.

Store

DOG1

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 24, 2025

Great app- the support is 10/10 and responsive. Very happy. You can see the site we built entirely with Gem Pages here: https://www.undeez.co

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2025

メールでのサポートはもっと返信までに時間がかかると思っていましたが、でとても迅速に対応くださいました。動画で知らせてくださったりととても安心できました。 ありがとうございました。

Using app

About 3 years

Total reviews

2

Average rating

4.5