All reviews

Rating Breakdown

  • 5
    94% (3,377 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (55 ratings)

Reviews with Text

  • 92% (3,270)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 11, 2024

Great app and great support

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

Used on multiple stores its great so easy to use and any problems has great support to help you

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

While the design tools are really slick and you can design engaging experiences, though take a little getting used to the depth of capabilities, the support is where the value shines with Gempages. Sure, there have been simple things they have told me how to do myself. Its the ones where they go away for a little while and come back with a 'Hey we did it for you, check this link' and whatever problem or question on how to do a thing, has been done. Amazing - can recommend!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

I highly recommend this plug-in. I have been using this plug-in for 4 years. Now I have changed a company to build a brand official website from scratch. I still choose to use this plug-in. I am very familiar with it. They also upgrade quickly and it is getting better and better. If you want to build an excellent website, then I recommend him, and their service is always very timely and effective, which makes me very satisfied.

Store

ORTUR

Using app

About 1 year

Total reviews

10

Average rating

4.6

5 / 5 Share

Dec. 10, 2024

Fast and precise service, Pauline solved my problem in very few minutes

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2024

Tony was AMAZING! Im new to all of this and he was super patient with me on helping me with my needs! AGAIN he is AMAZEBALLS! Hey YO TONY!!!! Thank you!

Using app

About 1 month

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 9, 2024

Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun. If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...

Using app

Over 1 year

Total reviews

8

Average rating

1.5

Developer Reply

Dear Kuzmanov, This is Auri, GemPages Customer Support Manager. Thank you for sharing your feedback about A/B testing. Please allow me to explain, A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. Hence, we are working for a perfect solution which can help our customers utilise the feature better. I have reached out to you with a solution, but haven't heard from you. I would be very appreciate if we can discuss further to help you achieve your goal. Best wishes, Auri GemPages Customer Support Manager

1 / 5 Share

Dec. 9, 2024

When i paid ANNUAL subscription i was tricked to believe there is A/B testing include. Well, there isn't if you are not using the OLD version of gempages...

Using app

Over 1 year

Total reviews

3

Average rating

1.0

Developer Reply

Dear Kuzmanov, I’m Auri, the Customer Support Manager at GemPages. First and foremost, I sincerely apologise for any miscommunication that may have led you to believe the A/B testing feature was included in the Annual plan. To clarify, the A/B testing feature is available in our older version (V6). However, it is not included in the latest version (V7) due to differences in code structure. We value your feedback and have already taken steps to improve our communication, ensuring all information shared with customers is clear and transparent moving forward. I’ve previously reached out to provide a solution but have not yet heard back from you. I would greatly appreciate the opportunity to discuss this further and help you achieve your goals. Looking forward to hearing from you. Best regards, Auri GemPages Customer Support Manager

5 / 5 Share

Dec. 8, 2024

Best app and support ever

Store

Burman

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

GemPages is hands-down the best landing page builder we've used for Shopify! The app is intuitive, flexible, and packed with powerful features that allow you to design beautiful, high-converting pages without needing to touch a line of code. What truly sets GemPages apart, though, is their outstanding customer support. A special shout-out to Kyle, who went above and beyond to help us implement some custom changes. His expertise, patience, and willingness to ensure everything was perfect made all the difference. If you're looking for a powerful page builder with top-notch support, GemPages is the way to go. Highly recommend!

Using app

30 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Dec. 6, 2024

NO A/B Testing Feature anymore! One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages. How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing! I'm looking how to migrate to Shogun before next billing date.

Store

HYKLE

Using app

Over 1 year

Total reviews

19

Average rating

2.0

Developer Reply

Dear Kuzmanov, This is Auri, a Customer Support at GemPages. Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6. A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6. We take your feedback seriously and will definitely work on it to improve our app better. Once again, thank you very much for giving us an opportunity to make things better. Best wishes, Auri GemPages Customer Support Manager

5 / 5 Share

Dec. 6, 2024

Good product, great support. Recommended

Using app

About 2 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Dec. 6, 2024

I really enjoy there customer support. They are quick and efficient and take the time to understand your problem. I recommend them.

Using app

6 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 6, 2024

Really like this software. Super easy to iterate and test new CRO designs! And the support team is out of this world. They're able to help you with all request, no matter the problem (even if it doesn't directly regarding their software)

Store

Somni

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

The app is great and very helpful to present a professional look to customers. But even better has been the support the i have received from their online team. The level of technical support has been wonderful. Quick and detailed. They have solved many integration and coding challenges for me. This supoort is taking my website to another level. I cant recomment this team and GemPages enough.

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Our experience with Gem pages has been amazing for a number of reasons - but the customer service & technical support provided by the team is undoubtably the most outstanding and reliable aspect of it all. Technical issues can be frustrating & slow your momentum as an e-commerce business - Gem pages never fails to provide the best & fastest technical support to get you back up & running in record time. Thank you, HNDRXX Team.

Store

HNDRXX

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

amazinggg

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Great Customer Support, Happy with the app :)

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Really love it! and easy to use, even for someone with 0 experience in coding like me.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Fantastic customer service. Anytime we've needed assistance they've solved it quickly and successfully. We've enjoyed using the app and find we can achieve nearly any design idea we have. Easy recommendation.

Using app

2 months

Total reviews

2

Average rating

5.0