All reviews

Rating Breakdown

  • 5
    93% (175 ratings)
  • 4
    3% (6 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (4 ratings)
  • 1
    1% (1 ratings)
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5 / 5 Share

Dec. 13, 2023

The front-end of this app looks great: it's responsive, easy for customers to use and understand, and definitely makes the free gifts really attractive. We first got this app to use over Black Friday, and I thought I had stress tested it enough leading up to the big sale, but on the day we wound up experiencing some inventory issues with the gifts. Because of the rush and chaos of the day, we didn't have a chance to reach out to customer support to look into this while it was relevant. Afterwards, once the developers were made aware of the issues, they went out of their way to look into what might have gone wrong and gave us very personalized, thoughtful service. Our first experience with the app was disappointing but I'm confident that their team will get to the bottom of it before we use it for another event. I'm very grateful for the support we received.

Using app

About 1 month

Total reviews

9

Average rating

5.0

Developer Reply

Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Our app was intended to seamlessly sync with the store’s inventory, and we are committed to identifying the root cause of the discrepancy you experienced. In addition, we have sent you a follow-up message. If you could spare a moment to respond to a few questions, it would greatly assist us in advancing our investigation 🙏 We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence. Best regards, Digismoothie

5 / 5 Share

Nov. 24, 2023

We've spend weeks searching for and testing the various GWP apps but none of them worked as wonderfully as this one! It is very well thought through, blends in seamlessly with our theme and does exactly what it says it will do. Apart from that, we did have a couple of inquiries and the support team was extremely fast with their response, going the extra mile and beyond to absolutely make everything possible that we had asked for. There are some very skilled and professional people behind this app who know exactly what they're doing. So, it's a great app/product and first class customer support - what more can you ask for? Do yourselves a favor, when you're looking for a GWP app - just use Gift Box!

Using app

About 1 hour

Total reviews

14

Average rating

4.9

5 / 5 Share

Nov. 24, 2023

In terms of display effectiveness, it's simply clear and compelling. My order gifts are showcased in a visually striking and tidy manner, significantly enhancing the overall customer experience. This is crucial for boosting my store's image and increasing customer satisfaction.I am delighted to have chosen your gift display app. It not only makes my store more attractive but also adds a touch of professionalism and efficiency to my business. I look forward to continuing to enjoy your outstanding product and service in the future.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Juan and Andres were amazing and helped me resolve any questions and concerns I had. I love this FREE GIFT feature easy to use and my customers love it.

Using app

3 days

Total reviews

8

Average rating

4.9

5 / 5 Share

Nov. 21, 2023

Incredibly helpful service. Like walking into the store and speaking to the manager instantly. No mucking around.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

This is a fantastic app with all the functionality we needed (which was a lot), and the people behind it are incredibly helpful and fast at responding. We're so grateful we chose to work with them this year and we will definitely continue to use it.

Store

Rainbo

Using app

4 months

Total reviews

6

Average rating

4.7

5 / 5 Share

Nov. 15, 2023

This app increased my conversion rate dramatically and support was very fast to add a script to back end to make it work properly.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

Amazing app! It was recommended to me and for good reason! Cannot wait to start making the best use of it especially during our upcoming Black Friday sales :) Also excellent customer service and super easy to set up!

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

This app is very easy to use, and works very well. Simplicity is the key. Also, the guys on the help desk go out of their way to resolve any issues. They quickly sorted out an issue where the free gifts were shown in a region where we didn't want them to be shown. I appreciated that a lot as it could have been a major headache for our customer care team. Thanks Melanie and co.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

quickly resolved an issue, no fuss and no muss!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

very good service from the support team, they explain everything very well and help you solve your doubts

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Amazing support. Fast and available all the time. And the app is great as well.

Using app

9 days

Total reviews

11

Average rating

4.6

5 / 5 Share

Sept. 19, 2023

Fantastic app and has even better customer support. I've set up my first gift and our sales exploded. CPA was dramatically better than before so we are now completely changing our strategy to include gifts more often.

Using app

4 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Sept. 12, 2023

It's one of the excellent apps for my store. It solved my problem with the gifting for my customers. I can easily add the conditions, choose, what I want to give to the customers, I can see the reporting stuff, etc. And all wrapped up in a simple and intuitive application that is easy to use. Thank you guys.

Store

OURTE

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

Best app on the market. Fast responses and works without any problems. The UI is also easy to understand for non-technical folks.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 2, 2023

The app works very smoothly. Easy to set up. Customer response has been excellent so far & our AOV is up! The service from the team is also excellent. Really loving the experience.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

Glecy on customer service was absolutely charming and super helpful! Even if they didn't have the feature I was looking for he made sure to bring that request to their developing team and extended my trial. I'll be using their app forward.

Using app

29 days

Total reviews

2

Average rating

4.5

5 / 5 Share

July 19, 2023

The App does, what we need. Simple and reliable. There could be a few more customization options but that is more on the nice to have than need side of things. Digismoothie's Support is great! We had a little issue and they were super fast and super helpful.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2023

We've just recently installed the Gift Box app on our Shopify store and we are extremely satisfied with the results! The app is extremely user-friendly and easy to set up, just a few simple clicks. And finally, we can offer free gifts for specific collections that are automatically added to the cart. Also support team is the best! They were answering very quickly, were very helpful.

Using app

About 2 months

Total reviews

4

Average rating

5.0

4 / 5 Share

June 29, 2023

I love this app, it's very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unluckily. However, the service and support is great.

Using app

About 2 months

Total reviews

3

Average rating

4.7