Gift Box | Free Gift Purchase
Gift Box | Boost Your Sales Using Free Gifts With...
Rating
4.9
feedback
188
chart
#1,507
All reviews
Rating Breakdown
Dec. 13, 2023
The front-end of this app looks great: it's responsive, easy for customers to use and understand, and definitely makes the free gifts really attractive. We first got this app to use over Black Friday, and I thought I had stress tested it enough leading up to the big sale, but on the day we wound up experiencing some inventory issues with the gifts. Because of the rush and chaos of the day, we didn't have a chance to reach out to customer support to look into this while it was relevant. Afterwards, once the developers were made aware of the issues, they went out of their way to look into what might have gone wrong and gave us very personalized, thoughtful service. Our first experience with the app was disappointing but I'm confident that their team will get to the bottom of it before we use it for another event. I'm very grateful for the support we received.
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Our app was intended to seamlessly sync with the store’s inventory, and we are committed to identifying the root cause of the discrepancy you experienced. In addition, we have sent you a follow-up message. If you could spare a moment to respond to a few questions, it would greatly assist us in advancing our investigation 🙏 We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence. Best regards, Digismoothie
Nov. 24, 2023
We've spend weeks searching for and testing the various GWP apps but none of them worked as wonderfully as this one! It is very well thought through, blends in seamlessly with our theme and does exactly what it says it will do. Apart from that, we did have a couple of inquiries and the support team was extremely fast with their response, going the extra mile and beyond to absolutely make everything possible that we had asked for. There are some very skilled and professional people behind this app who know exactly what they're doing. So, it's a great app/product and first class customer support - what more can you ask for? Do yourselves a favor, when you're looking for a GWP app - just use Gift Box!
Nov. 24, 2023
In terms of display effectiveness, it's simply clear and compelling. My order gifts are showcased in a visually striking and tidy manner, significantly enhancing the overall customer experience. This is crucial for boosting my store's image and increasing customer satisfaction.I am delighted to have chosen your gift display app. It not only makes my store more attractive but also adds a touch of professionalism and efficiency to my business. I look forward to continuing to enjoy your outstanding product and service in the future.
Nov. 21, 2023
Juan and Andres were amazing and helped me resolve any questions and concerns I had. I love this FREE GIFT feature easy to use and my customers love it.
Nov. 21, 2023
Incredibly helpful service. Like walking into the store and speaking to the manager instantly. No mucking around.
Nov. 15, 2023
This is a fantastic app with all the functionality we needed (which was a lot), and the people behind it are incredibly helpful and fast at responding. We're so grateful we chose to work with them this year and we will definitely continue to use it.
Nov. 15, 2023
This app increased my conversion rate dramatically and support was very fast to add a script to back end to make it work properly.
Nov. 15, 2023
Amazing app! It was recommended to me and for good reason! Cannot wait to start making the best use of it especially during our upcoming Black Friday sales :) Also excellent customer service and super easy to set up!
Oct. 3, 2024
This app is very easy to use, and works very well. Simplicity is the key. Also, the guys on the help desk go out of their way to resolve any issues. They quickly sorted out an issue where the free gifts were shown in a region where we didn't want them to be shown. I appreciated that a lot as it could have been a major headache for our customer care team. Thanks Melanie and co.
Sept. 29, 2023
very good service from the support team, they explain everything very well and help you solve your doubts
Sept. 21, 2023
Amazing support. Fast and available all the time. And the app is great as well.
Sept. 19, 2023
Fantastic app and has even better customer support. I've set up my first gift and our sales exploded. CPA was dramatically better than before so we are now completely changing our strategy to include gifts more often.
Sept. 12, 2023
It's one of the excellent apps for my store. It solved my problem with the gifting for my customers. I can easily add the conditions, choose, what I want to give to the customers, I can see the reporting stuff, etc. And all wrapped up in a simple and intuitive application that is easy to use. Thank you guys.
Aug. 23, 2023
Best app on the market. Fast responses and works without any problems. The UI is also easy to understand for non-technical folks.
Aug. 2, 2023
The app works very smoothly. Easy to set up. Customer response has been excellent so far & our AOV is up! The service from the team is also excellent. Really loving the experience.
July 25, 2023
Glecy on customer service was absolutely charming and super helpful! Even if they didn't have the feature I was looking for he made sure to bring that request to their developing team and extended my trial. I'll be using their app forward.
July 19, 2023
The App does, what we need. Simple and reliable. There could be a few more customization options but that is more on the nice to have than need side of things. Digismoothie's Support is great! We had a little issue and they were super fast and super helpful.
July 18, 2023
We've just recently installed the Gift Box app on our Shopify store and we are extremely satisfied with the results! The app is extremely user-friendly and easy to set up, just a few simple clicks. And finally, we can offer free gifts for specific collections that are automatically added to the cart. Also support team is the best! They were answering very quickly, were very helpful.
June 29, 2023
I love this app, it's very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unluckily. However, the service and support is great.