All reviews

Rating Breakdown

  • 5
    90% (175 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 97% (186)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 11, 2024

Great app and easy to use! The support team very helpful and fast responding, they solved my issue immediately. Totally recommended!

Using app

About 21 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

A very excellent app run by an excellent team! Support is very friendly and helpful, and they reply quickly. I can say this is the best gift app there is, and we have tried many! There are quite a few features and even more advanced settings to unlock. Ask their team and they will show you the way! You won't be disappointed.

Using app

9 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

Excellent app, it should have a higher number of downloads since it provides a vital function to increase website conversion.

Using app

About 1 hour

Total reviews

12

Average rating

4.0

5 / 5 Share

Dec. 27, 2023

I have been using Gift Box for the past 6 months, and I cannot express enough how impressed I am with both the app's functionality and the outstanding customer support provided. It's not every day that you come across an app that goes above and beyond to ensure user satisfaction. First and foremost, the app itself is a game-changer when it comes to offering free gifts in Shopify. It offers all the functionalities you may need and also works with different currencies. The user interface is intuitive, making it easy to navigate and explore a wide range of thoughtful and unique gift options. However, what truly sets this app apart is its customer support. I had a minor issue with a recent order, and the response I received from the support team was nothing short of exceptional. Their response time was incredibly fast, and they demonstrated a genuine commitment to resolving my concern promptly. The representative I interacted with was not only knowledgeable but also went the extra mile to ensure I was completely satisfied with the resolution. I wholeheartedly recommend this app to anyone looking for a hassle-free and delightful gift-giving experience. The combination of an intuitive interface and unparalleled customer support makes Gift Box a standout choice in the Shopify App Store. Kudos to the team behind this gem of an application!

Store

VOTARY

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2023

Using app

23 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Great app, works perfectly. Vey good costumer service.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

Love this app! Excited to see my AOV increase dramatically. The service from the team was also amazing as they made custom changes just for me.

Store

Sister

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

The best app ever to generate more sales especially when promoting an offer.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

The front-end of this app looks great: it's responsive, easy for customers to use and understand, and definitely makes the free gifts really attractive. We first got this app to use over Black Friday, and I thought I had stress tested it enough leading up to the big sale, but on the day we wound up experiencing some inventory issues with the gifts. Because of the rush and chaos of the day, we didn't have a chance to reach out to customer support to look into this while it was relevant. Afterwards, once the developers were made aware of the issues, they went out of their way to look into what might have gone wrong and gave us very personalized, thoughtful service. Our first experience with the app was disappointing but I'm confident that their team will get to the bottom of it before we use it for another event. I'm very grateful for the support we received.

Using app

About 1 month

Total reviews

10

Average rating

5.0

Developer Reply

Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Our app was intended to seamlessly sync with the store’s inventory, and we are committed to identifying the root cause of the discrepancy you experienced. In addition, we have sent you a follow-up message. If you could spare a moment to respond to a few questions, it would greatly assist us in advancing our investigation 🙏 We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence. Best regards, Digismoothie

5 / 5 Share

Nov. 24, 2023

We've spend weeks searching for and testing the various GWP apps but none of them worked as wonderfully as this one! It is very well thought through, blends in seamlessly with our theme and does exactly what it says it will do. Apart from that, we did have a couple of inquiries and the support team was extremely fast with their response, going the extra mile and beyond to absolutely make everything possible that we had asked for. There are some very skilled and professional people behind this app who know exactly what they're doing. So, it's a great app/product and first class customer support - what more can you ask for? Do yourselves a favor, when you're looking for a GWP app - just use Gift Box!

Using app

About 1 hour

Total reviews

22

Average rating

5.0

5 / 5 Share

Nov. 24, 2023

In terms of display effectiveness, it's simply clear and compelling. My order gifts are showcased in a visually striking and tidy manner, significantly enhancing the overall customer experience. This is crucial for boosting my store's image and increasing customer satisfaction.I am delighted to have chosen your gift display app. It not only makes my store more attractive but also adds a touch of professionalism and efficiency to my business. I look forward to continuing to enjoy your outstanding product and service in the future.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Juan and Andres were amazing and helped me resolve any questions and concerns I had. I love this FREE GIFT feature easy to use and my customers love it.

Using app

3 days

Total reviews

9

Average rating

4.9

5 / 5 Share

Nov. 21, 2023

Incredibly helpful service. Like walking into the store and speaking to the manager instantly. No mucking around.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

This is a fantastic app with all the functionality we needed (which was a lot), and the people behind it are incredibly helpful and fast at responding. We're so grateful we chose to work with them this year and we will definitely continue to use it.

Store

Rainbo

Using app

21 days

Total reviews

7

Average rating

4.7

5 / 5 Share

Nov. 15, 2023

This app increased my conversion rate dramatically and support was very fast to add a script to back end to make it work properly.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

Amazing app! It was recommended to me and for good reason! Cannot wait to start making the best use of it especially during our upcoming Black Friday sales :) Also excellent customer service and super easy to set up!

Using app

About 2 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

This app is very easy to use, and works very well. Simplicity is the key. Also, the guys on the help desk go out of their way to resolve any issues. They quickly sorted out an issue where the free gifts were shown in a region where we didn't want them to be shown. I appreciated that a lot as it could have been a major headache for our customer care team. Thanks Melanie and co.

Using app

12 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 6, 2023

quickly resolved an issue, no fuss and no muss!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

very good service from the support team, they explain everything very well and help you solve your doubts

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Amazing support. Fast and available all the time. And the app is great as well.

Using app

9 days

Total reviews

11

Average rating

4.6