Rise Gift Cards & Store Credit
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Amazing experience working alongside the support team whenever it was needed. We use Rise.ai to issue refunds and the experience was flawless. Highly recommend this app and appreciate all the support team behind it
Thank you for this great review. Our team is working hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
The customer service reps provide helpful and detailed information in a very timely manner. There are certain things I wish I could do in workflows that aren't available yet, but for the most part, I can successfully create my own workflows that are specific to promotions.
Super helpful setting up! the customer service is on point. It was a quick set up and I received prompt help anytime I needed it.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
We upgraded our loyalty program with Rise.ai and love all the new features offered! Customer support has also been super helpful and responsive with any migration issues
Yay! We are delighted to know that you are loving our features! Thank you! Should you require assistance with anything in the future, please do not hesitate to reach out.
Rise agents provide swift and informed support! And always pleasant to interact with. Thanks for all your help!
Thank you for your feedback! We are pleased to know that our friendly support team was able to help you efficiently. Hit us up should need help with anything else!
We installed this app recently and we are really impressed. The support team is super helpful and quick on their responses. Highly recommended app!
We're glad to know that you had a positive experience! Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
I love that this app offers a great customer journey with their loyalty rewards. The gift card features are a wonderful bonus and the customer support when I have had some questions has been amazing!
Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Great app for referrals and rewards - simple UI and quick customer support. A few minor limitations but overall great app with great customer service.
Wow! We're blushing :) Thank you for your review! We're here to help if anything else comes up.
I reached out to the Rise team with an issue I was having with another app company and they resolved it instantly . Great support !!
Thank you for the review! We are thrilled that we were able to help you with everything!
App is easy to use and allowed us to migrate existing gift cards over to Shopify/Rise seamlessly. Customer service is also top notch, replies are always super prompt and helpful! Would recommend for sure.
Hi there, Thank you for your feedback and we're happy we were able to help with your migration! Please reach out to us at any time if there is anything else we can assist you with.
Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.
Thank you for your kind review! Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent. I've sent you an email and will be happy to assist with any questions or doubts you may have! Thanks, Itay Head of CS
Great customer service. All the Rise.ai agents are helpful, quick, and very knowledgeable. Well designed app with essential features to give your clients an experience they would want to repeat.
Thank you for your feedback! We are delighted to know that you're having a great experience with both the Rise.ai app and our Customer Support team.
John was amazing....helped answers 1000 different questions i threw at him and ensured I was well serviced! Only been using the software for 48hrs and already seeing the value back to my business.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated!
Quick, effective and easy to use! Very friendly, timely and helpful support! We used Rise to integrate gift cards from Squarespace and Square and it worked seamlessly to transfer all of them, in one upload, to Shopify! Amazing!
Thank you for this amazing feedback! We are delighted to know that you received immediate assistance from our Support Team and found our app useful and easy to use. Please feel free to reach out should you need further help with anything :)
We use the gift card and referral program currently. Easy set up on the backend. Great customer service!
Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!
Easy to use APP for Customer Rewards. Very prompt support by Itay. Easily configurable rewards workflow. Schedule and Send Gift Cards directly to recipients. Rewards are credited as gift cards and not as discount codes i.e. Single code per customer.
Thank you so much for this awesome feedback! The team is motivated by these wonderful comments and we promise to keep working day by day to optimize our products and services. Cheers!
Great customer service. Quick response time and fixed my issue immediately. Thank you Pauline again!
Thank you for your review! We're very happy to hear you're satisfied with our service and will be happy to assist, should anything else come up.
This is by far the best gift card app on shopify. Not only does it integrate beautifully (and easily) with your site, the functionality is so great for my customers who use it. The customer service is amazing too!
Thank you for this amazing review! Glad to hear that you are liking our features. This type of feedback motivates us to keep moving forward, to make our app as best as possible.
The support team is helpful, knowledgeable, and responsive. App is easy to use and to manage. Great experience so far
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
We use this app to reward loyal customers with a percentage back as store credit on products purchased as well as a referral system to help onboard new customers. The app is easy to use and set up and provides great value for our company. We would recommend this app to anyone looking to create a loyalty scheme within their site
Hi there, Thank you so much for this amazing feedback! We are delighted to know that our app provides great value for your company. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
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