Rise Gift Cards & Store Credit
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.7
feedback
747
chart
#1,436
All reviews
Review RSS Feed
April 5, 2022
Since speaking with the Rise AI team I have reviewed and updated my original review of 1 star to 5 stars. The customer services and care of both Hila and Itay was 100% spot on and they deserve the 5 stars for that alone. I was originally disgruntled with the service and costs, but Rise AI swiftly resolved this for us and have gone above and beyond. It is refreshing to see this and it certainly has changed my opinion of them. I highly recommend the company based on their customer care.
Thank you so much for your feedback. Customer Service is our number 1 priority and we are glad we could fix your experience. We hope to continue providing you the best experience possible :)
April 2, 2022
Fairly new to this app but the staff are fabulous. This app does a ton and it takes some time to figure it all out. Appreciate that the staff (specially John) have been very supportive on getting us setup.
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
March 31, 2022
John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!
Thank you for your awesome review! We're glad to know that you received a great customer service from John! If anything else comes up, please do not hesitate to let us know.
March 31, 2022
Great app and very helpful support team! Every time I contact them with questions, they always answer really quickly and provide the help I need!
Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
March 29, 2022
I recently had some issues logging in and their support staff was very helpful and friendly throughout the whole process. We fixed the issue before it because a problem for my staff.
Thank you for your positive feedback, happy the issue was resolved :) We're always happy to assist, don't hesitate to reach out again if you have any other questions!
March 22, 2022
We love the App, so far very easy to integrate. We had a couple of questions and John and Pauline helped us a lot. They were very responsive and patient during the process.
Thank you for your review :) It's good to know you've had an easy integration experience. John, Pauline, and the rest of the team will be happy to assist further if any other questions come up!
March 15, 2022
Great app for loyalty and gift cards. Been using Rise for over 6 months now and it's really helped us to grow a loyalty program and it link that in with gift cards and referrals. Highly recommended with very quick support.
Thank you very much :) It's great to hear you've managed to utilize Rise for your business growth!
March 11, 2022
Great App great Service! Thank you John from Rise.ai for sorting out the billing misunderstanding so quickly.
Hi there, thank you for you your feedback and we're happy you love the app! Please reach out to us at any time if there is anything else we can assist you with.
March 10, 2022
Building loyalty program never been easier! The best part is the customer service team that is always be there to make sure all issues are resolved quickly.
Thank you for this amazing feedback! We are delighted to know that you are finding it easy to setup your Loyalty Program.
March 9, 2022
The Rise.ai app works really well for our customers. We've receive positive feedback for our Rewards program and it definitely give us an edge. Also, the service is excellent. Very responsive with any issues that crop up. We like especially that it increases our customer loyalty, which, in a niche market like ours, is everything.
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Feb. 25, 2022
Such an easy app to use, any questions I had were answered almost immediately by the team. Great service all round
Hi there, We're glad that your questions were answered by our support team in a timely manner. If there's anyting else that you need, please do not hesitate to reach out. Thank you so much!
Feb. 23, 2022
Amazing app and amazing service! It's not cheaper but it is very well done! Also the assistance is very efficent.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Feb. 22, 2022
Rise have a chat with a good support on real time.................................................................... :)
Hi there, Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
Feb. 22, 2022
The app is working perfectly for our business needs. It's already helped increase purchasing from our repeat customers. I've always found the team to be incredibly helpful too. Would definitely recommend.
Hi there, Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Feb. 17, 2022
This app is awesome! I like that it offers cash rewards instead of points. Customers love it because they see an immediate savings. They are extremely helpful and thorough. All my questions were answered promptly by Eddie and I highly recommend using this app.
Hi there, Thank you for the awesome review and for acknowledging Eddie's prompt customer support! We are glad that your customers love the store credit rewards!
Feb. 6, 2022
I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.
Hi there, Thank you for the great review and for acknowledging our Customer Support's prompt responses! We're here if you need further assistance on anything else! :)
Jan. 31, 2022
The customer service with this app is fantastic. I have a had a couple unique issues with installing and using the app properly and the entire Rise team has been very helpful and great on following up.
Hi there, This is such fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
July 15, 2025
Recommended! Eddie is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.
Hi there, Thank you so much for your feedback! We are pleased to know that you find ease in selling Gift Cards and issuing store credit using our app! Cheers!
Jan. 15, 2025
I've submitted a review before, but the longer we work with Rise.ai, the more we're appreciative of their responsiveness. The product is good, and we're hopeful they will continue to innovative and offer flexible options and new features. Great service.
We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)
Jan. 18, 2022
This app is awesome! It has a great interface and setup is easy. All my questions were answered promptly by Pauline and I highly recommend using this app.
Hi there, Thank you for the wonderful review! We're happy that Pauline could help, and if you need any further assistance, please reach out to our team :)