Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,750
All reviews
Rating Breakdown
Review RSS Feed
Dec. 23, 2021
really good app, great customer service support! Would recommend to others, brilliant service and excellent service
Thank you for taking the time to write a review! We really appreciate this :) Have a wonderful holiday season :)
Dec. 20, 2021
This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!
Thank you for the wonderful review! We work hard to provide the best support for our customers and we're glad you had such a positive experience. Feel free to reach out with any additional questions :)
Dec. 20, 2021
I love my gift card! I was able to brand it to my store and the ease of use is amazing. My customers love giving and receiving them. Customer service has always been A1 on the rare occasions that I've had to contact them. I recommend using Rise.ai!
Hi there, thank you for taking the time to write a review! We are thrilled that you and your customers love the gift card, and that you've had a great experience with our customer service :)
Dec. 17, 2021
Review for gift card features only - This app from what I have seen is the best solution for gift cards on Shopify. Ability for customer to send directly to recipient (instead of sending to themselves) at checkout is key, and for some insane reason missing from Shopify. Some nice advanced features, particularly the ability to schedule the send date of the card, which is fantastic. And support was great! I had an issue with my POS / web API deleting the gift card and their support team hung with me for weeks trying to help figure it out. Highly recommend this app, especially after looking at some of the alternatives.
Hi there, Thank you for the wonderful review of our gift card program. We are glad to hear that our app provides the gift card solution you were looking for and that our support team helped with resolving your issue. If there's anything else we can assist with, please let us know.
Dec. 17, 2021
John was responsive, patient, and very helpful! He fixed my issue quickly! I appreciate the customer service provided and I love the app!
Hi there, Thank you for sharing your positive experience with our app, and specifically with John. Please let us know if there's anything else we can assist with :)
Dec. 17, 2021
Everyone I have dealt with, John, Hila and Eddie have been great to communicate with and a great help! Thank you!
We are so pleased to read that you had a great experience with our customer support team :) Thank you for taking the time to review our app! All the best
Dec. 16, 2021
Very good app, does what we need and helps automize the entire gifting process. The support is also quick to respond and very helpful.
Hi there, We appreciate you taking the time to review our app :) We are glad that we could help you with automating the gift card process and that you've had a positive experience with our support team.
Dec. 15, 2021
Really great addition to my website. 100% recommend. Easy to use. Amazing customer service as well. They will help you will absolutely everything.
Thank you for the wonderful review and recommending us! If there's anything else we can assist with, please let us know :)
Jan. 25, 2022
We've been able to customize the experience to fit our brand, and the Rise.ai team has been really helpful with integration support. Recently we needed help with promoting the "send as a gift" button and Eddie stepped right in and sorted us out!
Thank you for reviewing our app! Glad we could help with setting up your integration and that you've set up a customized gifting experience to match your branding.
Dec. 13, 2021
We just started using this app to manage our gift cards and loyalty program. The gift card setup is easy and quick, customers appreciate having a choice of gift cards designs and sending them directly to the recipient immediately or scheduling for later. The loyalty program took a bit more effort for us to grasp and implement because we migrated from a points system and Rise loyalty program works on store credits. The most amazing feature of this app is their excellent customer support - we've had multiple questions during migration and setup that were answered quickly and helped us understand the system. The support team is very helpful and patient with questions :-) Our Rise loyalty program will go live in a few days and I hope our customers will appreciate the simplicity and better user experience than the points collecting & redeeming option.
Hi there, Thank you for taking the time to write such a detailed review :) We are so pleased that our customer support team could help you migrate from another loyalty program to Rise. Looking forward to great results! If there's anything else we can help with, please let us know!
Dec. 13, 2021
This shopify app is really easy to Install and to setup, it works well and has a Great Customer Service! Thanks again Sam.
Great to read that setup was simple and that you received great customer support from Sam :) Thank you for writing a review!
Dec. 11, 2021
Great APP. My clients and I love the customization. Customer service was helpful when I had a problem. Fixed it ASAP. Would recommend.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Dec. 9, 2021
This app helped me provide a better customer experience to our shoppers by providing an easy, customizable gift card option on our website. Our customers like choosing from the several different gift card designs offered and being able to schedule when they want their gift card sent. This app helps elevate your gift card game, making it a win for your website and your customer. Speaking of a great customer experience...I couldn't have asked for better customer support from the team at Rise. Anytime I had a question regarding functionality or a tweak I wanted to make on the back end, I received an immediate response. The team is amazing and answered every question I had in a super timely manner!
Hi there, Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you. Again, thank you so much!
Dec. 9, 2021
Excellent customer service! Responsive and helpful. The app provides the opportunity to customize your gift cards. 5/5
Hi there, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Dec. 8, 2021
We're LOVING this app so far. The opportunity to have custom branded graphics, for customers to be able to send, schedule, or print gift cards, and for us to finally be able to run BOGO promotions on multiple tiers of gift cards is great. Not to mention their customer support chat peeps are SO NICE and helpful. 10/10 worth giving this app a go!
Hi there, Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Dec. 8, 2021
Very helpful!!! Eddie Cris Duran was super efficient and he fixed my issue in a timely manner. The app has helped us so much provide a new experience for our customers.
Hi there, Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
Dec. 8, 2021
Hands down, the most incredible customer service. We have been using Rise for Gift Cards for over a year, but just transitioned to their loyalty program as well - it has been a great experience and a great app!
Hi there, Thank you for the review! It's wonderful to see that you are using Rise for both gift cards and loyalty, and that you have had a great experience. If you need any further assistance, please let us know. All the best :)
Dec. 7, 2021
Great service! Clear instructions and definitely functionally useful. Thanks so much John for answering my questions promptly.
Thank you for the wonderful review! We are pleased that you received great and prompt service from John :)
Dec. 6, 2021
Eddie was super helpful and quick to respond in answering our questions with the app. The rise.ai gift card is user friendly and looks great!
Hi there, Thank you for taking the time to write a review and acknowledging Eddie's fast customer support! We are pleased to hear that you and your users are having a great experience with the Rise gift card. All the best
Dec. 1, 2021
Great application and amazing support service. Will recommend this application if you want to maximize your gift cards selling.
Thank you for the review! We are here if you have any additional support questions :)