Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,750
All reviews
Rating Breakdown
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Dec. 1, 2021
I love working with the Rise team. They're response time is faster then light and they are always there to solve any issue that arises. Pauline has helped me on countless occasions and is always so informative and super friendly! Even when Rise is experiencing technical difficulties, the team is quick to respond and update! 10/10 would recommend working with this AMAZING team. Thanks again for everything! Riley @ GoJava
Hey Riley! We are so pleased to hear how happy you are with our service (especially with Pauline's support) and our app. Thank you for taking the time to write such a glowing review!
Oct. 18, 2022
Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.
Hi there, We're sorry that you didn't have the best possible customer experience. Hila from our team has tried to be in touch with you directly to clarify how our plans work and what is included. We do offer a 7-day free trial and we offer both monthly or annual subscription options :) Full pricing details can be viewed here: https://rise.ai/pricing I see that you've uninstalled and re-installed a couple of times which may have prevented the trial from being applied. We can help with this! Regarding whitelabeling/Rise logo, our Pro plan is $159.99 or $199.99 per month (depending which plan you select) which allows for the Rise.ai logo to be removed from all assets. Our Premium plan is $479.99 or $499.99 per month and includes removing the Rise logo from all emails. Please be in touch with Hila or reach out to us at [email protected] so we can clarify everything. All the best
Nov. 29, 2021
App works great for gift cards and store credit! Easy to use. Customer service team is also very responsive and helpful. Shout out to Pauline for the great customer support!!
Thank you for the review! Glad to hear everything is easy to use and you received great customer support from Pauline and the team :)
Nov. 29, 2021
Specifically, Pauline was amazing today! I had a rush job and needed to delete the ADD TO CART button because my clients were confused. We now only have a SEND AS GIFT button and that works better. Thank you Pauline! Richard
Hi Richard, Thank you for the wonderful review, and for giving a shoutout to Pauline for her support! We're glad that you now only have the 'send as a gift' button appearing on the page so that your customers make the most of the gifting experience. Have a great day!
Nov. 29, 2021
The setup is super easy and the team is always on hand to help, we had a lot of questions and they worked with us to find solutions quickly and effectivly! If you're looking for a great gift card app I would recommend Rise.ai.
Thank you for your review! We work hard to make the setup process intuitive and easy, so we're glad this is the experience you had. Our customer support team would be happy to help with any other questions!
Nov. 27, 2021
Great App with multiple options and very responsive and helpful stuff support!Great customer service overall.
Hi there :) Thank you for the review. We are so pleased to hear you had a great customer experience. If you need any further assistance with setting up the features and all the options we offer, please let us know.
Nov. 27, 2021
The staff support during my migration process has been nothing less than spectacular. I've had four different reps step in when the one I was working with was out, and everyone was on top of my account and ready to help, even before I was a paying subscriber! Itay was the final rep who performed my migration from Square to Shopify, and he went over and above to help me understand the process, and what benefits we could expect from using Rise.ai Gift Cards and Loyalty Programs. Highly recommended! Honestly, their features are so rich that it's even more complex than my company needs at this time, but I feel we will grow into using all features offered, in tandem with our awesome new Shopify site. Shopify has come a long way with app integration, and it truly is like an all-in-one, seamless experience, without feeling like many moving parts.
Thank you for this wonderful review. We work hard to ensure the best customer experience for all merchants, even for those who are enquiring or have not yet subscribed. We understand that migrating from one platform to another can be a stressful experience for businesses, and we thank you for describing your experience with Rise as "spectacular". Additionally, appreciate you making note of the broad spectrum of "rich" features we offer. If you have any further questions, please let us know. All the best with transitioning to Shopify!
Nov. 25, 2021
Very useful service from Pauline- Thank you so much for your quick help with a glitch I was having! Thank you, Jess
Hi Jess, Thank you very much for the review and for acknowledging Pauline's prompt customer support! Have a wonderful day :)
Dec. 9, 2021
Eddie was very prompt in not only answering my questions but also executing a solution for my website.
Hi there, We greatly appreciate the review. Patience is key when it comes to setting up a new app, and we're glad that Eddie was able to help you! Reach out to us if you have any other questions :)
Nov. 30, 2021
Have been using the app for 2 months now and we love it. Easy to use and customer support is excellent. We use the gift card and rewards program.
Thank you for the wonderful review! We are pleased to hear you are using both our loyalty and gift card program. If you have any additional questions, please reach out to us. All the best!
Nov. 20, 2021
Very happy with the app, it works as it should. The 5 stars are for the support team which is absolutely amazing! They always respond quickly to my questions, sometimes even within 5 minutes. The only thing I would love to see in the future are some more customization options when it comes to CSS styling inside the widgets.
Hi there, Thank you for recognizing the hard work of our customer support team! Also, thank you for your feedback - we are always looking for ways to improve based on customer requests. If you haven't already done so, please submit your feature request in this form: https://docs.google.com/forms/d/e/1FAIpQLSc1-c_L9lVhZ9_a14fZr749bnZy3fTc3K4hRoZiPCy7Ccc32Q/viewform Have a great day!
Nov. 19, 2021
Eddie on the Rise team was phenomenal to work with! He was super helpful and responded quickly. This is our first time launching an online rewards program and I am so happy we chose rise!
Wow! Thank you for acknowledging Eddie's customer support. We are pleased Eddie helped make your first time launching a rewards program a positive experience. Reach out with any questions :)
Nov. 18, 2021
Rise.ai has taken our virtual gift card experience to the next level! We're able to offer customizable experiences to our users in a lightweight, easy to manage way for the business. The virtual gift card has been such a big success for our various brands, we're looking forward to expanding into the store credit features that rise.ai offers.
You have summed up exactly what our goals are for our customers :) Thank you for taking the time to write a review and for sharing your success with our gift card program! Looking forward to seeing more great results with the loyalty/store credit program. Let us know if there's anything else we can help with!
Nov. 18, 2021
Has a ton of great functionality, I love the quick / fast live chat customer support as well (shoutout to John for being helpful)
Appreciate the review! We're glad John was helpful. Please reach out to us if there's anything else we can assist with. Have a great day
Nov. 18, 2021
Application très fonctionnelle et service support au top! Je recommande vivement, nous l'utilisons sur l'ensemble de nos sites.
Merci d'avoir recommandé notre application et d'avoir reconnu notre service! Nous sommes très heureux de vous avoir comme client :)
Nov. 17, 2021
We use a lot of gift cards which works great with Rise.ai but the work flow feature is a game changer for us. And support is very responsive and helpful.
We are so pleased to hear that our loyalty flows are a game changer for you (as well as the gift cards)! Thank you very much for the review. Please reach out if there's anything else we can help with.
Nov. 16, 2021
So far the service and functionality have been great! It defininitely takes a while to set up and customize but worth it if you're going to use it a lot.
Hi there, We greatly appreciate your review :) If there's anything else we can assist with, please let us know.
Nov. 11, 2021
Customer service, especially Itay and Pauline, was huge help! Overall, very satisfied with the experience.
Thank you for letting us know about your positive experience with Itay and Pauline! Please reach out if you have any additional questions. All the best :)
Nov. 9, 2021
Perfect app!! I needed this type of app to boost our AOV and to give added value to our customers, the gift card and loyalty program features did the job. Integration is simple and their tech support is quick to help when needed. Highly recommended!
Hi there, we are very pleased that our gift card and loyalty features have ticked all the boxes for you - thank you for the review! As always, we are available to answer any questions.
Nov. 8, 2021
Great support from their customer support team. Excited to see how our new loyalty and gift card program will perform!
Thank you very much for the review. We are looking forward to seeing great results! If you need any additional assistance, you know where to reach us :)