Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,750
All reviews
Rating Breakdown
Review RSS Feed
Nov. 4, 2021
Very satisfied with the costumer service, fast replies, answered all of our questions immediately and even made a zoom call appointment! Easy to use, the best app for rewards we have used so far! Highly recommended!
Wow! Thank you for the wonderful review. We do our best to provide the best customer experience :) Please reach out to us if there's anything we can further assist with.
Nov. 3, 2021
Integration with Recharge. Great and fast response from Support team. I can recommended for sure. Looking forward using giftcard funcion
Hi there, thank you for the review! Great to hear you have the integration with Recharge set up. Please let us know if there's anything else we can help with :)
Nov. 2, 2021
Great App - well designed and easy to implement. Had the chance to speak to Eddie (customer service) about some of my questions - super clear, friendly and helpful!
Hi there! Thank you very much for the review :) We're glad Eddie was able to assist and that you found the implementation easy. If you have any additional questions, our customer support team is here to help!
Nov. 1, 2021
We went from not having any gifting options to offering the best digital gift card purchasing experience for our customers in a matter of a month and a half. The app makes it easy for all our departments to consolidate worflows and processes. We were also able to address reporting issues that we didn't anticipate on being able to do prior to the Rise app. Dana, our account manager worked with us every step of the way ensuring that we were comfortable with our launch process and made sure to address all questions and hosted portal trainings for our different teams. She went above and beyond to make our holiday season at Vuori that much more impactful for our customers. To say we appreciate her is an understatement!
Thank you for the wonderful review and for expressing your appreciation of the work of your Account Manager, Dana. We are thrilled to be working with you and look forward to continued success. Of course, Dana and the entire customer support team are available to assist so that we ensure your gift card goals are achieved.
Oct. 22, 2021
Their response to my query was fast and efficient. John was very patient with me. I'm very pleased with the features Rise offers me and the ease of implementation. I would recommend this app to anyone that wants to customise their gift card experience.
Thank you for the review!
Oct. 21, 2021
I've only had Rise on our site for a few weeks but it's already proving to be the right solution for us. We love that customers can schedule their gift cards and send it directly to the recipient, something we were not able to do with the limitations of Shopify Plus gift cards. We also just integrated with Okendo for loyalty rewards for reviews and I have high hopes that this is going to work well because we were not able to remind customers when their rewards are going to expire. The customer service team has been so helpful. They are really responsive and helpful which is the most important thing for us. Especially Pauline and Eddie. Thank you for your continued support as we fully integrate with Rise.
Using app
About 1 year
Total reviews
4
Average rating
5.0
We are very pleased that we are the right solution for you!
Oct. 21, 2021
I use canva to create the image for the cards and then rise.ai make them look fabulous in the card. I am very impressed with this app!
Greatly appreciate the review :)
Oct. 20, 2021
Loved that we could create a more branded referrals program for our customers. Needed help with the setup and the team was super fast and helpful, thanks!
Love that we could be the solution you were looking for!
Oct. 17, 2021
amazing support, app is good once you have it configured the way you want it to. really appreciate the support
Appreciate the review! Here to support whenever you need.
Oct. 14, 2021
it's amazing!!! the online help center is awesome. the representative is very nice and patient to help me to solve the problems!!!
What a review! We're blushing - thank you!
Oct. 14, 2021
Excellent app for issuing store credit to different type of customers. Love the support from Rise as well!
Store credit is certainly our forte. Thank you for the review!
Oct. 12, 2021
Fantastic customer service from Pauline at Rise.ai. She worked with me to find a solution to our issue and we had it resolved within minutes. Thanks Pauline
Glad Pauline, aka "the problem solver", was able to help you. Thank you for the review :)
Oct. 6, 2021
I used this app for a better customer Gift Card experience. The customer service from John was great. He was patient and helped me quickly with questions and set-up. I highly recommend this app.
Thank you!!
Oct. 1, 2021
Some of the functionality isn't super intuitive at first but customer support has been great, all of my questions have been answered and I feel confident that I know how make the app work for me!
We're glad we could help! Thank you for the review :)
Sept. 30, 2021
I had an issue and Eddie helped me through the whole process!! Great help and great product! So glad I have this app! Also very user friendly!
Sept. 29, 2021
An incredibly professional, dedicated and friendly team behind one of the best Shopify apps you could add to your website. Fast and easy to set up, yet powerful enough to grow with. Highly recommended.
Sept. 28, 2021
Great App and great Support! There are many possibilities to make make customers happy eg with gift cards!
Sept. 23, 2021
The customer service I received from Eddie today was phenomenal and that's very difficult to find these days. Thanks for quick response and action on fixing my overlapping button!!!
Customer support is our number 1 priority and Eddie is a star! Thank you for acknowledging his great work :)
Sept. 13, 2021
Just started using this app for gift cards. The customer service has been fantastic! I've had lots of questions and they are eager to help. I'm happy with my choice to use rise.ai.
Wow! Thank you for the review!
Sept. 11, 2021
John, thank you for helping us out today. You were extremely helpful. We were looking for a good gift card app and this is by far the best.
Greatly appreciate your recognition of both our customer support and our product :)