Rise Gift Cards & Store Credit
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This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!
Thank you for the wonderful review! We work hard to provide the best support for our customers and we're glad you had such a positive experience. Feel free to reach out with any additional questions :)
I love my gift card! I was able to brand it to my store and the ease of use is amazing. My customers love giving and receiving them. Customer service has always been A1 on the rare occasions that I've had to contact them. I recommend using Rise.ai!
Hi there, thank you for taking the time to write a review! We are thrilled that you and your customers love the gift card, and that you've had a great experience with our customer service :)
Review for gift card features only - This app from what I have seen is the best solution for gift cards on Shopify. Ability for customer to send directly to recipient (instead of sending to themselves) at checkout is key, and for some insane reason missing from Shopify. Some nice advanced features, particularly the ability to schedule the send date of the card, which is fantastic. And support was great! I had an issue with my POS / web API deleting the gift card and their support team hung with me for weeks trying to help figure it out. Highly recommend this app, especially after looking at some of the alternatives.
Hi there, Thank you for the wonderful review of our gift card program. We are glad to hear that our app provides the gift card solution you were looking for and that our support team helped with resolving your issue. If there's anything else we can assist with, please let us know.
John was responsive, patient, and very helpful! He fixed my issue quickly! I appreciate the customer service provided and I love the app!
Hi there, Thank you for sharing your positive experience with our app, and specifically with John. Please let us know if there's anything else we can assist with :)
Everyone I have dealt with, John, Hila and Eddie have been great to communicate with and a great help! Thank you!
We are so pleased to read that you had a great experience with our customer support team :) Thank you for taking the time to review our app! All the best
Very good app, does what we need and helps automize the entire gifting process. The support is also quick to respond and very helpful.
Hi there, We appreciate you taking the time to review our app :) We are glad that we could help you with automating the gift card process and that you've had a positive experience with our support team.
We've been able to customize the experience to fit our brand, and the Rise.ai team has been really helpful with integration support. Recently we needed help with promoting the "send as a gift" button and Eddie stepped right in and sorted us out!
Thank you for reviewing our app! Glad we could help with setting up your integration and that you've set up a customized gifting experience to match your branding.
Great APP. My clients and I love the customization. Customer service was helpful when I had a problem. Fixed it ASAP. Would recommend.
Hello! Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
This app helped me provide a better customer experience to our shoppers by providing an easy, customizable gift card option on our website. Our customers like choosing from the several different gift card designs offered and being able to schedule when they want their gift card sent. This app helps elevate your gift card game, making it a win for your website and your customer. Speaking of a great customer experience...I couldn't have asked for better customer support from the team at Rise. Anytime I had a question regarding functionality or a tweak I wanted to make on the back end, I received an immediate response. The team is amazing and answered every question I had in a super timely manner!
Hi there, Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you. Again, thank you so much!
Excellent customer service! Responsive and helpful. The app provides the opportunity to customize your gift cards. 5/5
Hi there, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We're LOVING this app so far. Their customer support chat peeps are SO NICE and helpful. 10/10 worth giving this app a go!
Hi there, Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Very helpful!!! Eddie Cris Duran was super efficient and he fixed my issue in a timely manner. The app has helped us so much provide a new experience for our customers.
Hi there, Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner. We're here if you need further assistance on anything else! :)
Eddie was super helpful and quick to respond in answering our questions with the app. The rise.ai gift card is user friendly and looks great!
Hi there, Thank you for taking the time to write a review and acknowledging Eddie's fast customer support! We are pleased to hear that you and your users are having a great experience with the Rise gift card. All the best
I love working with the Rise team. They're response time is faster then light and they are always there to solve any issue that arises. Pauline has helped me on countless occasions and is always so informative and super friendly! Even when Rise is experiencing technical difficulties, the team is quick to respond and update! 10/10 would recommend working with this AMAZING team. Thanks again for everything! Riley @ GoJava
Hey Riley! We are so pleased to hear how happy you are with our service (especially with Pauline's support) and our app. Thank you for taking the time to write such a glowing review!
App works great for gift cards and store credit! Easy to use. Customer service team is also very responsive and helpful. Shout out to Pauline for the great customer support!!
Thank you for the review! Glad to hear everything is easy to use and you received great customer support from Pauline and the team :)
Specifically, Pauline was amazing today! I had a rush job and needed to delete the ADD TO CART button because my clients were confused. We now only have a SEND AS GIFT button and that works better. Thank you Pauline! Richard
Hi Richard, Thank you for the wonderful review, and for giving a shoutout to Pauline for her support! We're glad that you now only have the 'send as a gift' button appearing on the page so that your customers make the most of the gifting experience. Have a great day!
The setup is super easy and the team is always on hand to help, we had a lot of questions and they worked with us to find solutions quickly and effectivly! If you're looking for a great gift card app I would recommend Rise.ai.
Thank you for your review! We work hard to make the setup process intuitive and easy, so we're glad this is the experience you had. Our customer support team would be happy to help with any other questions!
Great App with multiple options and very responsive and helpful stuff support!Great customer service overall.
Hi there :) Thank you for the review. We are so pleased to hear you had a great customer experience. If you need any further assistance with setting up the features and all the options we offer, please let us know.
Very useful service from Pauline- Thank you so much for your quick help with a glitch I was having! Thank you, Jess
Hi Jess, Thank you very much for the review and for acknowledging Pauline's prompt customer support! Have a wonderful day :)
Eddie was very prompt in not only answering my questions but also executing a solution for my website.
Hi there, We greatly appreciate the review. Patience is key when it comes to setting up a new app, and we're glad that Eddie was able to help you! Reach out to us if you have any other questions :)
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