All reviews

Rating Breakdown

  • 5
    92% (1,001 ratings)
  • 4
    5% (58 ratings)
  • 3
    1% (9 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (17 ratings)
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5 / 5 Share

April 16, 2021

I had an issue regarding the billing and it was fixed immediately. The response time was quick. Thank you.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2021

Great App, it does exactly what we need. It is expensive but I think it will be worth it once the loyalty program builds. and really supportive team at RISE who have helped us migrate from another system and our account manager Dana has been amazing and helped us every step of the way.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2021

Support response times are nearly instantaneous. Set up was extremely easy. The integration with Shopify POS is where it's at.

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 31, 2021

Pauline offered great customer service and answered all of my questions! We used Rise to transfer old gift cards to our new Shopify POS. Thank you!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

I use this app so my customers can purchase gift cards. Customer service is so quick to answer when I have questions. Definitely recommend.

Store

Socyeo

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2021

We currently use the Rise.ai app for gift cards and have been pleased with the ability to sell gift cards online and in bulk. We are looking to switch to the Rise loyalty program because we like the idea of using store credits as a currency. Customer service responsiveness is a big plus also.

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2021

Rise. is. amazing. Seriously, their 'send as a gift' option for gift card sets the standard for gift cards. Our business focuses around gifts, and this feature is a key part of our offering. I cannot recommend them enough! Thank you!! ❤️

Store

Puzzery

Using app

--

Total reviews

17

Average rating

5.0

5 / 5 Share

March 16, 2021

Karen and Hira were incredible during the installation process. Our theme was a little bit unique, so they stepped in and made sure that the installation looked absolutely correct. Thank you, Rise-AI, and very much appreciate your quick response, and can-do attitude! We've only been using their gift card solution for a couple of weeks, but it's already excited some of our B2B customers, especially with it's customization

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2021

There are different levels of subscriptions to allow you to gain alternative levels of access that align with the scale of your business that I love. The customer support is flawless - John was particularly helpful! Thanks guys!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 23, 2021

Great app and equally great support which is just as important. Easy to set up and very smart in how it works

Store

pyFU

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2021

Great app thus far. No issues as of yet. I'm staying hopeful. Super easy to use and understand. I would like to so more these or icons.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2021

Rise support has been very helpful with all of our questions. Hila, Pauline, Itay, and John have been excellent! The user interface is intuitive and straightforward. Setting up our store credit and gift card product has been a breeze. Thanks, rise.ai!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 10, 2021

Keren was extremely helpful and resolved an issue I had promptly. Also gave me some additional insights into uploading CSV files and the contents of them.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2021

We migrated to Shopify and needed a quick bulk-add of gift cards which was our sole reason for the app, however we now launched a loyalty rewards program with an upcoming membership program to use with and we are super thrilled how the app is working. I would recommend the videos and help docs as they were super helpful, but in addition to that their support (esp. Pauline) was AMAZING!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2021

We had a long list of very specific requirements for finance, reporting and legal to make sure our loyalty (store credit) program launches flawlessly, and Rise.ai met our unique needs beautifully. Being able to use their credits as discount codes, rather than gift card codes is the flexibility we needed. Along the way as we ran into questions or issues their support team has been very helpful and responsive—thanks Pauline and John!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 9, 2021

Total gamechanger! The platform opens up tons of new opportunities for your store, and support is very responsive if you need any help getting things set up.

Using app

About 2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 28, 2021

Amazing app and just as amazing and very efficient customer service from Sam. Thank you!! We are looking forward to working a lot more with rise.ai in the future.

Using app

About 3 years

Total reviews

4

Average rating

3.8

5 / 5 Share

Feb. 28, 2021

We used Rise to migrate our old gift cards to our Shopify. Couldn’t be happier! They were very helpful and made the process super easy

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2021

Great solution for refunding with gift cards/store credit and bulk importing (!) gift cards which is not possible natively or any other app I could find.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 22, 2021

This app's support team is quick and helpful! Thanks Keren :) The interface is clean and user-friendly. Great design!

Using app

4 days

Total reviews

2

Average rating

5.0