Rise Gift Cards & Store Credit
Store Credit Wallet for Cashback, Loyalty, Rewards & Refunds
Rating
4.7
feedback
737
chart
#2,254
All reviews
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July 1, 2020
If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order. On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction. AVOID Rise.Ai. Run.
Hi Bryce, It is Roy from the Rise.ai team. We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing structure is based on total store orders. You can find all the details here - https://rise.ai/pricing. I took a look at our support logs and I can see that our support team explained to you our pricing structure within a few minutes of your ticket being submitted. As our policy is 100% customer satisfaction you can reach us at [email protected] or at +1 646 8786419 so we could talk. Best, Roy
Oct. 21, 2019
Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.
Hi team, It's Mark from the Rise.ai team. Thank you for bringing this matter to our attention. Your feedback helps us get better! Please notice that our pricing structure is based on total store orders. You can find all the details here - https://rise-ai.com/pricing. We would be happy to talk with you and understand how to make it even more clear so this won't happen again. As our policy is 100% customer satisfaction - Please reach us at [email protected] or at +1 646 8786419 so we can talk. I look forward to hearing from you. Best, Mark