All reviews

Rating Breakdown

  • 5
    90% (674 ratings)
  • 4
    5% (40 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (20 ratings)

Reviews with Text

  • 99% (734)
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5 / 5 Share

Sept. 29, 2020

Great service. Was setup in 10 minutes. Had a question and they solved it from start to finish. Love it!

Using app

About 2 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 22, 2020

Customer service is excellent and were really patient with all my questions and helped me set it all up.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai πŸ™ Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Sept. 18, 2020

Very helpful customer service and nice app, working for the purpose I need it too. Happy to recommend

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it πŸ™Œ

5 / 5 Share

Sept. 16, 2020

Customers are loving the new feature and that we are giving back for their purchases. The customer service is responds super quick. Special thanks to Mark for going above and beyond. Also for not responding like a robot. Professional while also not treating me like I wasn't a number. Thanks again.

Using app

10 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help and we definitely try to treat all of our merchants as friends, colleagues and people ✨ Please let us know if we can help with anything else.

5 / 5 Share

Nov. 19, 2020

I'm looking forward to the holiday season with Rise. I spent a great deal of time customizing customer emails, the popup cards, etc. And found the process time-consuming, but easyβ€”in other words, exactly as expected. Throughout the process, as minor issues arose, customer service has been very quick to respond and assist me with my queries. Highly recommended. Update 11.19.20: Even the smallest, least consequential tweaks to random design-related nonsense is met with prompt, and with one Rise associate in particular, cheerful help. Thank you Dana, you're an absolute gem:) And you deserve a raise.

Using app

4 months

Total reviews

19

Average rating

4.8

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai πŸ™ Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Sept. 9, 2020

Wonderful app! so quick and easy to use, the customer service is amazing so friendly and helpful! would highly recommend

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

We downloaded this app to help meet the needs of our unique customer base. We have been amazed at the level of support from the developer to ensure the app works with our store and to our needs. We would highly recommend this app. The customer service is amazing , specially Juna, she is so friendly !

Using app

Almost 6 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 2, 2020

Really good app. I switched from a point-based loyalty program and this store credit program works much better for my customers since it's easy to understand. Support has been phenomenal as they were able to answer all of my questions as I was learning about the back-end stuff.

Store

Ma Pies

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

I love Rise! I recommended it to many people. I almost doubled my B2C revenue in 2021 and am hoping to continue increasing. Rise was definitely a part of that success. My only issue that I’ve been asking for is an integration with Stanped.io. I use Stamped for my reviews and currently am manually issuing rewards for reviews. It’s not ideal, as it adds another step to my process. I wish it were seamless.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 3, 2020

I was looking for referral system, but found much more with this app. Their graphical flow builder is amazing, allowing us to create limitless scenario cases, and customer service is simply exceptional. I recommend this app and very thankful to have them as our solution provider.

Using app

5 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai πŸ™ Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Sept. 25, 2020

Update** Sept 25, 2020 I had an issue with a customer who ordered a gift card but did not receive it. I messaged the Chat and Sam replied back to me quickly and informed that there was concern that the customer used part of a gift card to pay for the gift card. The level of sophistication to safeguard us is great. I really enjoy using Rise. It is the most expensive app we use but quality does not come cheap. Money well spent! I found Rise while searching for a gift card based loyalty program. I have never looked back since. After downloading it, I saw it was very intuitive to set up. I scheduled a call with a Rise representative to speak about the app and what it can do. After a quick 30 min call, I had what I needed to continue building out my flows and start building greater loyalty with my customers. This is the fastest I have been up and running with an app. Rise has been great and they continue to be great. Thank you for the amazing service and awesome product!

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help ✨ Please let us know if we can help with anything else.

5 / 5 Share

July 29, 2020

Good quality app. Good customer service experience. A lot of features and easy to use. The self-design work flow makes every thing efficient and convenient. Keep going!

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 22, 2020

Really useful app for getting professional looking gift cards up and running in no time. Super helpful support staff. Highly recommend.

Using app

20 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is always here to help ✨ Please let us know if we can help with anything else.

5 / 5 Share

July 18, 2020

A little bit of work to get up and going but with the amazing support from the Rise team, we got it all sorted. Great app! Thank you.

Using app

3 months

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it πŸ™Œ

5 / 5 Share

July 17, 2020

Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai πŸ™ Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

Aug. 11, 2020

I signed up for small business account and upgrade after 30 days to premium. Rise team was kind enough to credit me back my annual payment on the initial small business plan. Thank you and look forward to seeing what Premium can do for my business!

Store

Oradina

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it πŸ™Œ

5 / 5 Share

July 16, 2020

Absolutely love this app, by far it's the best on Shopify when it comes to gift cards. The user experience is great and it is very easy to set-up. When Covid hit, they were the first to help small businesses allowing to sell gift gards on FB and Instagram at no extra charge. The customer service is amazing, they reply within minutes every time I had a question and Nadav is fantastic. I highly recommend this app and I have been with Shopify for 4 years and had lots of trial and error with apps, this is a keeper.

Using app

12 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai πŸ™ Enjoy your Gift Card and Loyalty Program - you're awesome 😊

5 / 5 Share

July 6, 2020

An awesome feature specifically for e-commerce sites. Super easy to integrate and a highly responsive customer care makes this a must-have app. Highly recommended.

Using app

7 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your 5-stars review. Our support team is always here to help ✨ We hope you'll use Rise on even more stores in the future!

5 / 5 Share

July 5, 2020

We installed this app to be able to offer ALL our customers the option To purchase gift cards and not just the people who use Apple wallet. It’s a great app, very easy to use IMO, and integrated well with our store. The support from Rise is even better. They are quick to respond and are knowledgeable. They even helped me in a holiday weekend! I definitely recommend them to anyone looking to add this functionality to their store. This app can do so much more than just gift cards which we will be looking into soon!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this great review 😊 We all really appreciate it πŸ™Œ

5 / 5 Share

July 2, 2020

After +1 year looking for a loyalty app that rewards customers via gift cards and not coupons I finally found it! Service is great too.

Using app

1 day

Total reviews

4

Average rating

3.8

Developer Reply

Thank you so much for this great review. We're so happy you like Rise.ai πŸ™ Enjoy your Gift Card and Loyalty Program - you're awesome 😊