Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,815
All reviews
Rating Breakdown
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May 15, 2020
AWESOME customer support. Also loaded with great features and different types of reward programs. Easy to use too.
Sept. 29, 2022
Great customer support. I want to say Pauline did an amazing job! she is an amazing support! I am really impressed how she handled my questions!
May 14, 2020
this app has helped me add gift cards to my website for over a year. it works great and like that I can now link my gift card link on instagram directly. thanks for adding that feature.
May 13, 2020
This app has made a huge difference for us! We were able to import all (many thousands) of our existing in-store gift cards into Shopify with zero trouble. Really impressive. Support has also been excellent. Customers have appreciated the vast improvement to both the purchasing and using of gift cards and store credit on our site. It's not a cheap app, sure, but it's worth every penny.
May 13, 2020
This app has made it super easy to create a customized gift card for our customers to purchase, as well as issue store credit to acquire and retain customers. The team at Rise ai are super responsive and helpful. They have made the entire experience worth it. The integration with this app to Instagram was a huge win too. It keeps gettin better
June 1, 2020
Very nice company, they do help out company that need help during this tough period! KUDOS to Sam that helped us out... Very helpful and service given by Hila!
May 13, 2020
A valuable addition to our new online store. It keeps the personal connection with our customers and offers a way to support us during this close-down. We've also added our gift cards to our Instagram account. Everyone loves a gift card!
May 12, 2020
Highly recommend! This has made it so easy to offer store credit for our customers. Easy to use, easy to update, and easy to understand. AMAZING Customer Service Team, they really listen to their merchants.
May 6, 2020
The Rise team have been incredibly helpful during a difficult period in time. See what one of our company directors wrote here: https://andrewcollier.com/2020/04/24/getting-good-at-giving-back-money/
Thank you so much for this great review. We're so happy you love Rise.ai 🙏 Enjoy your Gift Card and Rewards Program - you're awesome 😊
May 5, 2020
Good upgrade from shopify's basic offering at a seasonable price. Responsive developers if you have questions.
May 5, 2020
Rise.ai has been wonderful for us. Imported all our gift cards in a matter of a few hours, when compared to the alternative it has literally saved me days worth of work. Thank you guys!
May 8, 2020
At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen, It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better! First of all, I wanted to say we are deeply sorry for any inconvenience we caused. Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear. In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at [email protected] or at +1 646 8786419. I look forward to hearing from you. Best, Mark
May 2, 2020
Rather than constantly having products "on sale", this is a great way of rewarding great customers and motivating them to be repeat purchasers.
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.
May 1, 2020
A little premature, but I have shopped and configured enough apps to know this one is above the rest. Great enthusiastic human support. So far, top notch!
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.
April 29, 2020
Easy to install. Great user interface all at a fair price. Interested to see how my experience develops.
Thank you for your 5-stars review. Our support team is always here to help ✨ Good luck with your Store Credit and Rewards Program.
April 28, 2020
Very Responsive Support from the Rise team. Very easy to setup and looking forward to increasing revenue with this app.
Thank you so much for this great review. We all really appreciate it 🙌
April 28, 2020
Great interaction . engagement and client retention for repeated purchase. Greatly recommend this if you wish to have some membership tiering and rewards.
April 28, 2020
Rise.ai helped us in overcoming the giftcard issue related to VAT in Europe. Nadav offers great support and is quick in responding for anything you need. The app itself we will use across all our stores and the user experience is amazing. Looking forward to seeing the results and further improve our store
April 28, 2020
We changed our store rewards system over to Rise from the Smile app. So far it is proving easier to use for both us and for the customer. The support team efficiently helped us import thousands of customer rewards balances into store credit. We are much happier with a store credit system that uses the Shopify gift card mechanism, over our previous points based system that used Shopify promo codes. Customers were previously frustrated that they had to trade in 'points' for a voucher code that then couldn't be used alongside other promo codes so we were often having to void vouchers and manually re add points so that customers could continue to save. With the Rise app, our customers are more aware of the rewards system and it is instant. As soon as it was live, a customer used their store credit because their balance was visible at the cart which is a fantastic feature. In addition, we especially love the neat gift card product feature that customers can personalise for the recipient. Looking forward to seeing this increase customer loyalty further and improve gift card sales. Thanks for a great app!
April 24, 2020
This is a great app for creating custom gift cards! The customer support is excellent too - quick to respond and super helpful.
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.