Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,097
chart
#1,680
All reviews
Rating Breakdown
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Dec. 14, 2023
So far my best experience with customer support for 10 years while I'm in IM. Especially thanks to John from the support team, this guy solves issues in an eye blink, also noticed an additional issue and fixed it before I mentioned it. A+++ Class support, I can't even imagine how it could be improved! Also about the app, at first it looks quite expensive but we found it very useful and now using this app instead of two! As we want to make custom gift cards and have loyalty program this app has all features that you can imagine! Just try this app, you won't regret.
Dec. 12, 2023
Great product. The user interface and admin are easy to use and designed very well aesthetically. Amazing customer service. The team seems to be always available to help with any issues that may arrive.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Dec. 8, 2023
Quick to resolve and help implement the solution we needed! Eddie was very patient and answered all my questions.
Nov. 28, 2023
Pauline from Rise.ai was so wonderful! She solved our small issue in record time and the process was so smooth!! Thanks so much - we LOVE Rise.ai!
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
Nov. 13, 2023
The best Loyalty Programm App. Cashback for customers is better than points. There are very much options to build a good programm. The support is fast and very professional. Pauline helped me with some custom changes. I would recommend it to every Brand
Yay! We are so glad you are satisfied with the service we've provided. Please do not hesitate to reach out should you need help with anything!
Nov. 9, 2023
Not only is the functionality that Rise.ai provides going to dramatically improve our ability to build our customer community and revenue, the customer service at Rise.ai is outstanding. It's so nice to have an actual person on the other end rather than fumbling around with an auto response bot. We will be customers for life and we are very excited to see what advances Rise.ai has coming down the pipeline. Ryan Panacheeza
Hi Ryan, This is such a great feedback. Thank you! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Feel free to reach out should you need help with anything!
Nov. 2, 2023
Prompt feedback with detail support
Thank you for the review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)
Oct. 24, 2023
Great customer service! Eddie was super helpful.
Thank you for the review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
Oct. 13, 2023
Really works well for us. Their customer service is amazing.
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, we're here to help!
Oct. 10, 2023
I have been working on establishing a new loyalty program for my online store recently. Rise AI is great at offering flexible options that we have been able to use to cater to our exact reward program goals. I was really pleased with the customer service I received. I have had questions about setting up the reward flow and program. Customer service was rapid in their response and clear in their answers. Thank you Eddie for taking the time to ensure that our reward program was established correctly.
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Oct. 9, 2023
I contacted the support team and would like to express my gratitude to Eddie for his assistance. I must say, he was incredibly helpful! Eddie promptly resolved my issue within minutes. His support was truly exceptional!
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)
Oct. 4, 2023
Eddie's customer service was excellent and was able to navigate me through my issue seamlessly
Thank you for your awesome review! We're glad to know that you received great customer service from Eddie! If anything else comes up, please do not hesitate to let us know."
Sept. 29, 2023
Great support!
Thank you for your review! We're here if you need further assistance on anything else! :)
Sept. 29, 2023
Excellent customer service. I had a hard time trying to figure out how to migrate my gift cards to Rise. I reached out to support and they walked me through everything step by step. 10/10 highly recommend!
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Sept. 21, 2023
Awesome app! So many possibilities here, day two and I'm already obsessed. The team are also very responsive and helpful. Highly recommend!
Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Sept. 19, 2023
Very nice and helpful support. Easy to install, easy to use for clients. I highly recommend !
We're glad to know that you had a positive experience! Should you require assistance with anything in the future, our friendly support team will be ready to help! :)