All reviews

Rating Breakdown

  • 5
    91% (670 ratings)
  • 4
    5% (37 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (22 ratings)

Reviews with Text

  • 98% (726)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 29, 2024

Great customer service. They took care of an issue we were having immediately. Very responsive.

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 5, 2024

Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 30, 2024

I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

July 29, 2024

Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2024

Very impressive customer service and this app is the best I could find for gift cards and a rewards program.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2024

Easy to use, great customer service

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 20, 2024

We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.

Store

Bluccii

Using app

7 days

Total reviews

7

Average rating

4.6

5 / 5 Share

July 18, 2024

Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )

Using app

10 months

Total reviews

5

Average rating

4.8

5 / 5 Share

June 26, 2024

We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.

Using app

Over 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

June 11, 2024

very helpfull

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2024

Eddie was an excellent support assistant. I could not figure it out without him.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2024

It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify

Store

Ghia

Using app

Almost 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

July 31, 2025

Eddie was very helpful and answered my questions in a timely manner!

Using app

Over 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

May 2, 2024

We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!

Using app

2 days

Total reviews

20

Average rating

4.9

5 / 5 Share

April 8, 2024

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

Store

SULLIOS

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 2, 2024

their customer service is extremely helpful and quick to respond!

Using app

Over 5 years

Total reviews

3

Average rating

4.3

5 / 5 Share

March 6, 2024

Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.

Using app

Over 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

June 21, 2025

Fantastic app and fantastic customer service!!! Got excellent help from Pauline, very much appreciated

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2024

Eddie was fantastic to work with! Resolved our question/issue quick

Using app

About 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 2, 2024

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!