Rise.ai: Gift Cards & Loyalty

April 5, 2023

I’ve had a great experience so far setting up the app! The gift cards are beautiful and look amazing in the store. But I’m most excited about the rewards program! There is lots of great guidance available on the Rise site to help you set up, but when I can’t find the answer I’m looking for, the customer service team has been outstanding. They’ve kindly have helped me with all of my questions and worked through any issues. It does take a bit of time to set up, but the level of detail and customization is well worth it. I can’t wait to share this rewards program with my customers!

March 31, 2023

Thank you for responding quickly and for providing a friendly support! The issue we were facing was easily resolved.

March 28, 2023

Very professional and quick in solving any errors, I recommend reaching out to them as their CEO is very direct and to the point before putting up a complaint. Thanks for the help.

March 23, 2023

This is an excellent app, and the customer service is 5 stars. They are quick to respond to any questions I have. The loyalty credit has been a great selling point for our customers, and has helped increase our AOV and return rate.

March 21, 2023

We have been using this app for over 3 years now on our main shopify store. It is a great app and works extremely well. Recently we integrated the app into our Shopify POS and had a couple of technical hurdles. John was able to assist and gave precise instructions how to make the necessary changes. Great friendly service.

March 21, 2023

This is an absolute must download for stores looking to offer a clean & clear loyalty program for their customers. It's easy to use on the front & back ends of the site, works really well, and has a broad range of options. Beyond that, the team is what sets Rise.ai apart. They are responsive, helpful, friendly, and get quick results. 10/10 recommend!

March 20, 2023

Been loving the app so far to help with my store credit. So easy to use and customer service is also amazing a quick to help with anything.

March 20, 2023

Hilda was extremely helpful in helping me set up a workflow that met my store's needs. She was understanding and worked quickly.

March 15, 2023

Someone hacked our rewards program and I panicked and went on the messenger and figured I would never hear from anyone. within a few minutes, Eddie hopped on, and was super informative and so attentive. Not only did Eddie help us yesterday, but I wrote him again today, and he knew the case from yesterday and continued to help. I thought that was really great, because he already understood what was happening. WE are really impressed with this app, and their customer service.

March 8, 2023

John has been incredibly helpful in answering my MANY questions. Very grateful for the support in getting this set up. We moved across from another loyalty platform with over 35k users and it was pretty stressful worrying how it would all work. Rise team have been so helpful in making the process stress free and creating a smooth hand over.

March 7, 2023

Itay and his team have been incredibly helpful in getting us set up to issue store credit to our employees. They work with you to find or create solutions to existing or potential issues that could come up. We are very happy to be working with them.

March 5, 2023

Great experience for install and use this app for our e-commerce business as a coffee roaster. The customer service is very helpful to get instantly guidance.

March 2, 2023

The team as a whole is very quick to respond to questions and just recently I chatted with Eddie, who was very helpful in guiding me to properly set up our widgets. It will be exciting to see the results this app has once we launch.

Feb. 28, 2023

Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.

Feb. 24, 2023

Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!

Feb. 23, 2023

Eddie responded quickly. He explained the issue and provided a solution. Very polite and professional. The problem was resolved promptly.

Feb. 23, 2023

My experience with the customer care team at Rise was nothing but positive. They answered my inquiry quickly and clearly. Junalou found the root error and walked me through the appropriate steps to solve my customer's particular issue.

Feb. 15, 2023

Support team is very responsive. Integrates easily into Shopify store, best part is the ability to allow users to schedule gift card deliveries (great for use during the holiday season)

Feb. 15, 2023

Amazing capabilities on this app! It can do so much, and so seamlessly. Also, great team behind the app! Always willing to help. Thank you guys!

March 1, 2023

John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.