All reviews

Rating Breakdown

  • 5
    91% (674 ratings)
  • 4
    5% (37 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (21 ratings)

Reviews with Text

  • 98% (729)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 14, 2023

super fast and helpful support. giftcard works very well. we love it.

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Glad to hear that you like our features! This type of feedback motivates us to keep moving forward and to make our app as best as possible. Thank you so much!

5 / 5 Share

Sept. 6, 2023

Amazing App. This is so user friendly. Love it!

Using app

About 9 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!

5 / 5 Share

Dec. 18, 2025

Eddie is a legend! He resolved our issue in under 1 minute and kept our customer happy. We are incredibly grateful for his fast, professional and brilliant help!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Should you require further assistance in the future, we're here to help!

5 / 5 Share

Aug. 21, 2023

I like the simple, no-gimmicks approach to rewards that Rise.ai offers, and their customer support has been great!

Using app

2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the great review and for acknowledging our Customer Support's promt responses! We're here if you need further assistance on anything else! :)

5 / 5 Share

Aug. 20, 2023

We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from Hila. We're here to help if anything else comes up. :)

5 / 5 Share

Aug. 15, 2023

Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.

Store

Lunya

Using app

Almost 3 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)

5 / 5 Share

Aug. 31, 2023

Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it! ---- I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.

Using app

About 1 month

Total reviews

20

Average rating

3.9

5 / 5 Share

July 21, 2023

Superb app & easy to work. Missing some reporting, but it is great overall & Eddie from customer service was so helpful. Thanks!

Using app

About 3 years

Total reviews

5

Average rating

5.0

Developer Reply

We thank you for your effort in providing an honest review. In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)

5 / 5 Share

July 11, 2023

Easy to use! Customer service has been responsive and very helpful with our needs. We recently upgraded our plan and are enjoying the new features available to us.

Using app

Over 3 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance. Hit us up if you need help with anything else. :)

5 / 5 Share

June 17, 2023

So far so good. Still setting up the app but haven't had too many issues. John from support was helpful and prompt in replying.

Using app

About 1 month

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.

5 / 5 Share

June 12, 2023

Eddie was quick to help me set up a test for the app. Thanks again for your help and support. I am still testing it.

Using app

About 1 hour

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)

5 / 5 Share

June 8, 2023

I spoke to various members of the support team over at Rise.ai to ask for assistance in setting up some minor customisations to the CTA on my gift card product page, as well as helping to display the Rewards widget only on specific pages (as it was obscuring some details on my cart pages). Eddie and the team were really helpful supplying the exact code snippets required to implement my requests, and even logging into my store via a collaborator request to manually make the edits himself behind the scene. I can't thank Eddie and the team enough for their help and highly recommend the app!

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)

5 / 5 Share

May 22, 2023

Eddie at Rise is fantastic and super helpful. Great support!!! The team is always very helpful and thorough!

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated!

5 / 5 Share

May 17, 2023

Juna was very helpful. Responded to my chat question quickly and efficiently with accurate information. A pleasure to deal with.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.

5 / 5 Share

April 21, 2023

We were able to customize our Rewards & Loyalty program through custom-built Klaviyo flows and emails by speaking with the Support Team and having them walk us through the process of what we were envisioning. We were speaking with Eddie from the Support Team to prepare for the launch and also troubleshoot any issues in the beginning - we are so grateful for his expertise and timely responses as he was extremely knowledgeable on the Rise.ai integration with Klaviyo and Shopify to get us where we wanted to be. We're excited to see the results of our new program!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from Eddie. We're here to help if anything else comes up.

5 / 5 Share

April 20, 2023

Pauline did a great job assisting me! She was spot on and patient and helped me fix my problem quickly. I really appreciate it.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!

5 / 5 Share

July 31, 2024

Incredible support from Eddie!! Our question was answered and a solution was provided. We love Rise.ai, they go above and beyond, always.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Should you require assistance with anything in the future, please do not hesitate to reach out.

5 / 5 Share

April 14, 2023

I am excited to see how this grows my business and I really appreciate their speedy and adept support.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the wonderful review. We are pleased to know that you received immediate assistance from our Support Team. Cheers to success for you and your business!

5 / 5 Share

April 7, 2023

There is no replacement for this app. This has functionality that no other offering does. If you need store credit and gift cards to function in the online store and POS, this is the solution. Eddie solved an issue for me and made this even better!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We are all so happy that our support service, especially Eddie's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to reach out. We are always ready to support you!

5 / 5 Share

April 5, 2023

I’ve had a great experience so far setting up the app! The gift cards are beautiful and look amazing in the store. But I’m most excited about the rewards program! There is lots of great guidance available on the Rise site to help you set up, but when I can’t find the answer I’m looking for, the customer service team has been outstanding. They’ve kindly have helped me with all of my questions and worked through any issues. It does take a bit of time to set up, but the level of detail and customization is well worth it. I can’t wait to share this rewards program with my customers!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Branch & Vine Skin Care, You made our day with your trust in our app and your awesome review! Our team is happy to know that you are satisfied with our support! Cheers to success for you and your business!