All reviews

Rating Breakdown

  • 5
    93% (285 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

Aug. 20, 2020

GiftShip was exactly what we needed for our gift giving business "The Client Box". Kevin and the crew were very helpful at the start when we had a few questions at the start. Look forward to working with you all!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2020

This app had all the functionality I was looking for, plus the support is out of this world! I highly recommend this app.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2020

An amazing app that gave us the functionality we needed, even better was the amazing customer service, going above and beyond to ensure we had the app properly installed and working the way we wanted it to.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 11, 2020

5 Stars app. 5 Stars tech support. Fast and superb effective team. Absolutely recommended. Amazing customer service.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

I got this app for my chocolate business to ship to multiple address in one order, to add gift notes and a feature where the customer can choose when they want the gift to be received. This helps with Holiday orders when folks like to plan and purchase ahead. It's a great design, easy to set up and the customer service is excellent. It's an intuitive feature and worth the cost.

Using app

About 3 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 1, 2022

Using Giftship for shipping to multiple addresses, messages and upsells was the perfect solution for our store. The support team was super helpful and quick in helping me customise the checkout pages and process according to what I needed for my website. Very impressed!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

GiftShip app provided the features we needed: multi-address shipping, gift messages, delivery date picker etc. It has plenty of options to configure the look and feel of the cart and user experience. The best part is their support! Kevin promptly helped us with the tweaks and mods we asked for. Highly recommended!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2020

UPDATE: I've adjusted my 1 star review, as after posting Tim & Kevin fixed the problem in about 10 minutes. Here's to happily shipping to multiple addresses again. I loved this app. Support was initially great, and there is no doubt it has boosted sales. However we have had an issue with this app since the middle of May 2020, where whenever a customer tries to enter an address the app just freezes, with the dreaded constant spinning 'wait' wheel. I contacted Pix on the 20 May. Nothing. On the 27th May. No response. Mid June, no response, again on 4th July through every support channel i could, in frustration. Still nothing. This is a great app, but unuseable for us as the support has become so poor. I'm giving it a week, then uninstalling. It's a real shame and so so frustrating. When an app is this useful, the support needs to match it, which it did in the beginning. I'm wondering whether this is a classic case of give good tech support at the outset to get excellent reviews, and then abandomnolder accounts to their fate. Real shame.

Using app

9 months

Total reviews

5

Average rating

4.2

5 / 5 Share

July 19, 2020

Great app, super helpful for my business! Also, their support is always quick to respond, which is obviously SUPER important as a business owner. Thank you guys!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2020

We use this app to allow our guests to ship gift baskets to multiple recipients from a single order. The app has really improved our business. The support has been excellent!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

July 14, 2020

¡Perfecta para las necesidades de nuestra tienda!, la atención del soporte técnico es super rápida y muy buena en cuestión de modificar ciertos requerimientos que necesitábamos en la plantilla. ¡¡¡La recomendamos ampliamente!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2020

We are new to Shopify and we needed to add in a gifting option for our product. Giftship really fits the bill. You can ship to multi folks on a single order and add in a gift message for each. We have had numerous customers use it in the first week of implementation. Great add on. Their tech support has also been great. They helped me customize a gift card. Made it really nice and easy.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2020

Great app with very user friendly interface. It is not easy to make custom changes from your own css but the support team are lightening fast at replying and implementing changes. Brilliant app, brilliant customer service.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2020

We've constantly gotten request from buyers over the past few months to implement a way to send care packages to multiple addresses. This was an easy and very cost effective solution! We have some complicated code on our theme and Kevin was incredibly helpful in ensuring the app not only worked properly, but plugged into our theme in a clean way. Really excited for our customers to start using this!

Using app

35 minutes

Total reviews

10

Average rating

5.0

5 / 5 Share

June 11, 2020

This is the only app we could find that would do what we needed. More importantly, however, are the guys behind the scenes! When it comes to any issues or troubleshooting, configuring specific needs, etc., they have been amazing to work with. I worked with both Kevin and Tim, and they're quick to reply, gracious, patient, and get it done! Easiest 5 star review.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2021

We have thoroughly enjoyed this app so far. The service from Tim was timely and great when we needed to make a change to the gift message positioning in the cart. I've used other gift message apps but this one is definitely better than the others.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 2, 2020

App works very well for shipping multiple items to different addresses. All support questions were answered quickly and in particular Kevin helped to add a feature that really improved the functionality for our website.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 27, 2020

Great service by Tim. Thank you appreciate it. Helped customise different parts of Gift Ship and assisted quickly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2020

This app beautifully took on the css of my store and was easy to set up. Both Zac and Kevin responded super fast, were friendly and quick to help me problem solve something I needed specific for my store. Great customer service makes a huge difference when using an app. Thanks. Will definitely install this app on other stores I build.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2020

Giftship does exactly what it promises to do, and the support has taken care of our questions and issues super fast.

Using app

9 days

Total reviews

1

Average rating

5.0