All reviews

Rating Breakdown

  • 5
    93% (289 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 2, 2020

App works very well for shipping multiple items to different addresses. All support questions were answered quickly and in particular Kevin helped to add a feature that really improved the functionality for our website.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 27, 2020

Great service by Tim. Thank you appreciate it. Helped customise different parts of Gift Ship and assisted quickly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2020

This app beautifully took on the css of my store and was easy to set up. Both Zac and Kevin responded super fast, were friendly and quick to help me problem solve something I needed specific for my store. Great customer service makes a huge difference when using an app. Thanks. Will definitely install this app on other stores I build.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2020

Giftship does exactly what it promises to do, and the support has taken care of our questions and issues super fast.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2020

Support was extremely helpful and is customizing a few specific things for our shop! I am SO excited to have this app it is going to make a HUGE difference for customers. Best app ever!!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2020

I was using Multiship to help streamline the checkout for customers shipping my chocolates to different locations with one checkout. It worked well but I was looking for a better way for gift messages to be added to each destination. I switched to Gift ship but needed the messages placed in a certain location to properly print to my specs on my packing slips. Kevin with Giftship logged in and applied fixes to all my requests until it was all perfect. He even fixed some inconsistencies in my cart HTML to clean it up. It now is just how I needed it and was much appreciated.

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 8, 2020

I can't speak highly enough about their customer service. They're incredibly responsive and helpful with any questions I've had and are genuinely interested in providing their customers with a useful product.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 19, 2020

Amazing customer support. Helped me to get the app to work for my store. Love it. Highly recommended for gift messages. So responsive and on it!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2020

Kevin from their Support Team was super responsive and immediately squashed the bug (late on a Friday) to get Giftship installed into our theme. Great work Kevin, thanks for the help!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2020

Had some issues with initial setup, emailed the team & they replied within 5 minutes and got the issue resolved. Superb customer service so far, haven't tested the app out fully as of yet.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

Great app, essential for any store that does shipping. Their customer service was quick to respond and helped with any issue i had, at any time. Highly recommend. Thank You!

Using app

22 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2020

Loving this app, it is just what my store needed! They were very quick to respond when I needed help as well!! Thank you!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2020

The service I received from Tim was extremely helpful. Setting up the app was reasonably quick and it's working as I had hoped.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2020

This app is amazing! Not only have these guys helped me set it up to match more store, they also helped set up the functionality so we could get it working just the way we wanted it. Great team, great app. 100% recommend!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 23, 2020

Loving the app so far and, almost more importantly, the customer service has been outstanding! That makes or breaks the app experience for me. App is performing well and I know I have timely help if/when I need it!

Store

Luzern

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2020

This app has been so helpful to us when launching a limited gifting series at our shop! It has the exact functionalities we were looking for, and support has been unmatched. Thank you Tim for helping answer our questions and to the whole Giftship team!

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

April 22, 2020

We love the functionality of Gift Ship and combined it with other 3rd party apps to create some great options. The Giftship team provided amazing support throughout the process. In addition their response time is super fast and helpful.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2020

Customer support is THE BEST! We made multiple requests to help us understand and utilize the app to its optimal use, both Tim and Zac provided outstanding assistance to customize, troubleshoot, configure, and teach us about the app. A+ to the GiftShip team !

Using app

24 days

Total reviews

4

Average rating

4.8

5 / 5 Share

April 15, 2020

Struggled to set a few things up at the start due to the app having many options. However support was very fast and helpful in getting me up and running.

Using app

6 months

Total reviews

3

Average rating

3.7

5 / 5 Share

April 3, 2020

Firstly, amazing customer service! Unlike other developers, they have a chatbox built-in to their app so you can chat directly with them. They walked us through the entire setup process, answered all of our questions and generally made it a pleasant experience. As a flower seller, the features fit our needs perfectly. Definitely reccomend it!

Using app

2 months

Total reviews

2

Average rating

5.0