All reviews

Rating Breakdown

  • 5
    93% (289 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 27, 2020

We have used Giftship on our gift hamper website for a couple of years now and have been very impressed with it's features, particularly the multi-address cart and the ability to black-out certain delivery dates, eg. weekends and public holidays. We recently had to log a service request due to a couple of small issues after a recent upgrade. Giftship responded very quickly and Cam was able to quickly identify the issue and get things working perfectly again for us in no time. We've always had exceptional service from the team at Giftship and highly recommend this App.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2020

I haven't found anything like this app! As a flower shop, I needed the ability to attach gift messages to orders and be able to have customers select a specific delivery date. So far it has worked amazingly! The person who helped me was extremely helpful and was able to respond quickly to the edits I needed to make! The only bummer is that I wish we had the option to allow the messaging feature only to apply to certain products. It currently applies to all our products in our online store. The other feature I wish it had was to be able to create custom calendars for specific products. There is only one calendar that you build and it applies to all your products- so, for example, I would like flowers to have a Monday-Friday availability in the calendar, and our loaves of bread Tuesday-Saturday; this currently isn't possible, but needs to be hired out to build code to work this out. Other than those things, we love this app! Its been working great, and great communication with the gift ship team. We went back for some additional help in June and Kevin couldn't have been more helpful. We really appreciate it.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2020

I had a big issue with how Paypal info was being incorrectly rewritten back to our customers order. Shopify said it was not on them and PayPal said the same. By using GiftShip all the information now is transferred correctly. Plus, our gift is typically being sent to a different address and it's nice for the customer to be able to fill out the enclosure note. Lastly, the GiftShip team responds quickly and helps me accomplish what needed to be done.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 16, 2020

Giftship enables my business - Ginger's Breadboys - to provide shipping features and options that customers expect from online businesses. The developers/creators are extremely responsive and work quickly to resolve issues. Committed to making their app the best it can be. Highly recommend.

Using app

6 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 29, 2019

We used this app for Holiday season gift shipping and it was fantastic! I'm quite sure it helped us increase sales because it was so easy for customers to ship to multiple locations and send gift cards.

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 6, 2019

The number-one best feature of this app is that the developers are extremely responsive to questions. Every time I've written to them to ask about product features or troubleshoot, they've replied the same day – usually within an hour. I use this app to enable shipping to multiple addresses within a single order and to allow customers to pick a delayed ship date. The app works as expected and did not take long to set up.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2019

Downloaded the app to see if it was right for my needs, not sure who helped but they were extremely patient with my numerous questions! Thank you

Using app

About 1 hour

Total reviews

2

Average rating

4.0

5 / 5 Share

Dec. 4, 2019

I have been very pleasantly surprised at the prompt attention I received from the good folks at Giftship when I had questions, as well as some specialized help making it so my customers can easily ship presents to more than one recipient. Big thanks to Giftship for taking the extra steps to make me (and my customers) very happy!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 3, 2019

Fast responses and positive can do attitude from Cam and Zac thanks guys - support levels like this are really reassuring when using a 'mission critical' app like this!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2019

I haven't had a lot of time to use the app yet, but due to my Shopify theme I needed some touch-ups to make Giftship function properly. The customer service for this company is fantastic! Quick response time, even over the weekend. I look forward to the added functionality the app offers!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 1, 2019

We love this app! Using GiftShip allows us to have future ship dates for our craft popcorn business. We can also allow our customers like businesses order and ship to multiple addresses. Works great for client gifts! The support staff is very friendly and responsive. Helped answer my questions quickly and were incredibly helpful! Get this app if you need to ship to multiple addresses, have future ship dates, or both!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

The team at Gift Ship never fails! The APP is amazing and whenever I need assistance doing something they respond quickly and are always helpful. I would rate them more than 5 stars if I could, they are awsome to work with!!!

Using app

10 months

Total reviews

1

Average rating

5.0

1 / 5 Share

May 4, 2022

We’ve used this app for 3 years and loved it, but unfortunately it changed recently. Discount codes are no longer applied to the “parent” (original) order, only to the “child” orders. When a customer places an order for 2 items with each one shipped to a different address, the quantity discount code for 2 items won’t work now. Our business relies heavily on volume discounts to increase sales, so the app is no longer very useful. We contacted support hoping there was a way to modify it and return to the way it used to work, but we were told it’s impossible. Wish there was an alternative to this app. If your business uses quantity discounts, you should think twice before purchasing Giftship.

Using app

Almost 3 years

Total reviews

3

Average rating

3.7

Developer Reply

Really appreciate the review! Glad we got everything working well!

5 / 5 Share

July 29, 2020

Once again, these guys came through to help us out of a sticky situation. Been using the app since Oct. and have not had any problems. Highly recommended.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much, it was great working with you getting everything set up!

5 / 5 Share

Oct. 21, 2019

Great app. Really good price and very helpful people! I look forward to seeing what it can do now that we have it set up properly.

Using app

4 months

Total reviews

10

Average rating

4.6

5 / 5 Share

Sept. 17, 2019

Giftship works! And it fills a need that Shopify has never addressed - how to ship gifts to multiple people without creating new orders for each person on the gift list. It also provides for gift messages and future ship dates. We have had no issues on the technical side. Technical support at Pix has been excellent though sometimes a little slow.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! We are glad to hear that Giftship's multiple shipping address feature is helping improve the customer experience on your store!

5 / 5 Share

Sept. 11, 2019

Giftship is perfect creating gift messages on several line items during checkout and apply a different shipping address for each item. This is very useful in our gifting industry! Highly recommended!

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 3, 2019

I like the ability to ship to multiple address and the ability to select delivery date, especially customer support that has been extremely helpful Thanks

Using app

5 months

Total reviews

15

Average rating

4.7

5 / 5 Share

May 28, 2019

I use this app for the card messages and delivery dates on the calendar. I am loving it! Great support!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2019

Was having a tough time setting it up, but Tim was great and went a head and made the changes I need in just a few minutes!! Looking forward to seeing how the app works, Thanks Tim

Using app

19 days

Total reviews

2

Average rating

5.0