All reviews

Rating Breakdown

  • 5
    93% (289 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

Feb. 16, 2022

This app works great for gifting, add ons, upsell items and adding non-inventoried product options to products. The support team is A+++

Using app

Over 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 4, 2022

The app does the job. It's helping the grown of our business. Sometimes we just get some missing information, but after some deep analyzing with support, it's just a Shopify hiccup.

Using app

10 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 26, 2022

This app solved our gifting dilemma! Support in helping tweak to enhance the shopping experience was fantastic!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

I had some trouble setting it up and a support person helped me out immediately and even recorded a tutorial where he showed me how to make changes in my website. Super helpful!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Excellent app. Excellent service. Had to pay for some adjustments to be done with setting up - I would prefer such things done for free obviously, but as the service was so snappy and exact I can't complain. :) Highly recommend.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much, and glad we were able to get things configured exactly as needed! :)

5 / 5 Share

Jan. 7, 2022

It's a one-stop-shop for many types of product upsells and order attributes. The help desk is impressive as well - very responsive and clear in helping us uncover some issues we were facing.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Zac was super helpful in working through our store to find us a solution that nothing else on the app store could provide

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words, and really glad we were able to get you up and running!

5 / 5 Share

Jan. 3, 2022

Great features and options! Very responsive and helpful support from Tim, provided personalized insights and guidance for our specific questions. The app *might* not do *everything* you want in *exactly* the way you want, but their support gives you a clear picture of what you *can* do, and having clarity on that is in itself very helpful.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 16, 2021

The Gist team is very helpful and responsive, email chat was quick and effective. We got setup through the setup wizard and the minor visual tweaks were performed within the hour. Thanks Tim!

Using app

3 months

Total reviews

5

Average rating

5.0

4 / 5 Share

Dec. 10, 2021

The app was a huge help for customers splitting orders, although it was sometimes confusing on shipstation. For example, if a user leaves a gift message' it doesn't fill in the personal message part in shipstation. I had to rewrite that manually each time, which got cumbersome. Another thing that would be helpful is to have the 'delivery time' customized to say 'estimated delivery' of 'estimated shipment'. folks were very angry with us on delivery dates as we can't really control that, so some option here with flexible times would be super cool. We are seasonal and won't be using Giftship until next year. We'll use them again as it helped our customers big time. Thanks again!

Using app

2 months

Total reviews

1

Average rating

4.0

1 / 5 Share

Dec. 9, 2021

It stopped working out of a sudden while the app was charging our bills. so disappointing. The app is so nice and organized but paying for something that stopped working while billing the invoices is just so unacceptable.

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello 👋, thank you for reaching out! And so glad to hear that you are enjoying the app! 💯 We are available to help troubleshoot anything that may have occurred here, and I've reached out via email separately with the hopes of getting you back up and running. 🚀 We haven't had any uptime issues, so if it is something shop specific, our team is always ready to help troubleshoot. And more than happy to hop on a call or Zoom! Thanks so much! Tim

5 / 5 Share

Dec. 7, 2021

The App works exactly as I hoped. I needed some Theme tweaking to make it look exactly the way I wanted, but Tim went WAY over and above to make sure the App looked and functioned exactly the way I needed it to. Highly recommend!!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2021

Helpful for bulk printing orders and adding delivery dates, messages and special notes at checkout. Can't thank Tim from Support Team enough for help in setting up packing slips - the video of the process was fantastic, I learnt so much. Highly Recommend - great app and team behind it!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2021

So far so good! This app is much easier to use with our shop than trying to hassle with other apps. No longer have weight or shipping confusion! And also have access to more features we were looking for too.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 27, 2021

Great app! I love that Giftship has so many features combined into one app and they work well together. Plus the customer service is outstanding! Tim was a lifesaver helping us make sure it integrated well with our other installed apps. Highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2021

Excellent app, very intuitive/straightforward, and even better customer service. 10/10 highly recommend

Using app

2 months

Total reviews

12

Average rating

4.7

5 / 5 Share

Nov. 25, 2021

This is an essential app for customer-focused businesses and backed by outstanding customer support. It was easy to set up - very straightforward and clear. We asked for some extra support and the attention to detail was terrific. It's made a huge difference to the website and is one of our most important apps.

Using app

Over 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

We added this app for gift message and ship to multiple addresses features. Both were easy to implement. And for a few specific issues we were having with our theme, Tim from their team was incredibly quick and thorough with his support, going above what I asked. Highly recommend.

Using app

3 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Nov. 16, 2021

Giftship had very good customer service. They were able to address my concern and they were able to quickly resolve my issue.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2021

Giftship was excellent to work with. They understood our software needs and customized our platform.

Using app

About 2 months

Total reviews

3

Average rating

5.0