All reviews

Rating Breakdown

  • 5
    92% (230 ratings)
  • 4
    2% (6 ratings)
  • 3
    2% (4 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 99% (244)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 16, 2021

The Gist team is very helpful and responsive, email chat was quick and effective. We got setup through the setup wizard and the minor visual tweaks were performed within the hour. Thanks Tim!

Using app

2 months

Total reviews

6

Average rating

5.0

1 / 5 Share

Dec. 9, 2021

It stopped working out of a sudden while the app was charging our bills. so disappointing. The app is so nice and organized but paying for something that stopped working while billing the invoices is just so unacceptable.

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello 👋, thank you for reaching out! And so glad to hear that you are enjoying the app! 💯 We are available to help troubleshoot anything that may have occurred here, and I've reached out via email separately with the hopes of getting you back up and running. 🚀 We haven't had any uptime issues, so if it is something shop specific, our team is always ready to help troubleshoot. And more than happy to hop on a call or Zoom! Thanks so much! Tim

5 / 5 Share

Dec. 6, 2021

Helpful for bulk printing orders and adding delivery dates, messages and special notes at checkout. Can't thank Tim from Support Team enough for help in setting up packing slips - the video of the process was fantastic, I learnt so much. Highly Recommend - great app and team behind it!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2021

Great app! I love that Giftship has so many features combined into one app and they work well together. Plus the customer service is outstanding! Tim was a lifesaver helping us make sure it integrated well with our other installed apps. Highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2021

This is an essential app for customer-focused businesses and backed by outstanding customer support. It was easy to set up - very straightforward and clear. We asked for some extra support and the attention to detail was terrific. It's made a huge difference to the website and is one of our most important apps.

Using app

21 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

We added this app for gift message and ship to multiple addresses features. Both were easy to implement. And for a few specific issues we were having with our theme, Tim from their team was incredibly quick and thorough with his support, going above what I asked. Highly recommend.

Using app

4 days

Total reviews

3

Average rating

4.0

5 / 5 Share

Nov. 16, 2021

Giftship had very good customer service. They were able to address my concern and they were able to quickly resolve my issue.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2021

Giftship was excellent to work with. They understood our software needs and customized our platform.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 5, 2021

I was looking for an app so I could offer shipping to multiple addresses. This does exactly what I needed! I had a minor issue after installation and support was great and they took care of it right away.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2021

The folks at GiftShip were super helpful getting the app installed and customized to our needs. Highly recommend!

Using app

2 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 3, 2021

Very good app and excellent support from the tech team , highly recommended. The feature to ship to multiple addresses is also great.

Using app

2 months

Total reviews

6

Average rating

3.8

5 / 5 Share

Oct. 31, 2021

We bought this app for the Multi-address ship function. It took a little bit of work to get it set up as we envisaged. Any query we had was answered incredibly well and quickly. The support is some the best I have encountered from an App developer. Absolutely no hesitation in recommending this app.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

Switched from Multiship to Giftship to have an easier time collecting gift notes and proper multiple shipping at the same time. So GiftShip was exactly what we needed. During the transition between the two we had of issues with previous coding and I have to say that their support is TOP NOTCH! Had issues with our own code and Gist during the free trial period and Tim came in to help and through emails over the course of a few days was able to pinpoint the issues I was having and fix it right before the holiday kicked into gear. So grateful! I do wish some of the processes to customize were a bit easier to understand, but that very well could just be my current experience level with Shopify.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

This app was a gamechanger for our business. We initially got it for the Multiship capabilities, but now we also use the Datepicker, Upsells and Gift Message Boxes. This app has solved many small nuisance problems for us, and a few big ones too. It's worth every penny and then some. Plus, customer service is EXCELLENT and very responsive.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

Absolutely brilliant customer service. The team went out their way to help me install and configure. And the app is working well. Highly recommend.

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

It has all of the features we were looking for! I had some set up issues due to third party site template, but their customer support was very quick to respond and solved my problem.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 8, 2021

At Hampers & Co, we are using Giftship to provide our Greeting message and Delivery date selection. Compared to other App’s that we tested, Giftship is the easiest to setup, operate and implement. The support service is highly recommended as well, and we are looking forward to working with the team further, developing and customising other features, to meet all our clients needs. Highly recommended App solution for online gift companies.

Using app

About 1 month

Total reviews

2

Average rating

4.0

5 / 5 Share

Oct. 8, 2021

We are Internet Retail Pioneers, running and operating CoffeeCakes.com for over 26 years now. Needless to say we have high demands on exactly how we want our packing slips to look. The support staff at Giftship has been amazing to work with to help us get things just right. Amazing support and an amazing app - thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2021

Fantastic functionality and OUT OF THIS WORLD customer service! It's so rare to find an application with support willing to edit themes for you. Highly recommended!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2021

The support team has been very responsive and helpful to get the app customized to what we needed. We appreciated that.

Using app

About 2 months

Total reviews

1

Average rating

5.0