Giftship: Gift Options & More

GiftShip customer support have been superb! They have helped us with a lot of hurdles to help make automated processes work smoothly within our business at Molly's Bakehouse. Reply time is ALWAYS within 24 hours which is amazing as a busy business owner trying to fix problems. Would HIGHLY recommend! 5*

We use this app on our store for multi-ship and product options and plan to add the bundling. Their customer service couldn't be better. So happy with this app and the people behind it! They've solved a lot of issues on our end quickly and made it really simple.

Atención y servicio al cliente extraordinaria. Me ayudaron al 100%. La app es un poco costosa ya con todo incluido y los upgrades que yo necesitaba, pero vale la pena.

Gift ship has been great for us because it allows our customers to place multiple gift orders in on transaction. It does create some duplication in your reporting. Customer service has been great.

Great app and the customer support is amazing! Thank you Jayson for everything you've done!

My business uses this app exclusively for the Product Options feature and it's been really helpful. We've run into a few issues over the past few years but customer support has been timely. Most recently we needed help with customizing the packing slip and received a custom template in just hours!

Happy with the app and support provided so far. We wanted to customize the datepicker text formatting and Tim from their support team edited the theme code for us and was a big help. The ship to multiple address and datepicker are important additions to our site during the holidays.

We think this is a great App. More importantly , our customers actively use the features it provides. Even better, the customer service is really great. They respond to my queries quickly and effectively. Not just by answering questions but by helping to solve my problems for me. There's a personal service here that you don't see very often these days. Well done Giftship.

Working app and has very good support. Appreciate the devs. Thank you!

App works well, and even better - customer service is super fast and friendly!

Our experience with Gift Ship has been so good! The team has gone out of their way to offer support and training for our team as we learn to navigate the app. They are quick to respond and very helpful!

I really want to like this app as it offers what I need for my business. However, the lack of urgency in support has got me to rate this only 3 stars. I had to turn off ads and I'm losing revenue until they work out bugs in their system. They know how critical it is to me and yet I do not feel they take it a priority. Most really good app offer a support chat where things can get done quickly. With this app, they do not offer this. Your at the mercy of a different timezone and days to resolve critical issues. I am interested in wholesale app they offer but if it's the same level of sub par support, I'll most likely pass all together and fin another app that gives better support. Also, this app archives multiple address orders meaning its counting revenue twice when it should not, which gives false analytics for my business. The solution they offered was to disable auto archiving orders. But when I do this, the main order is a hot mess with a bunch of code to decider just to find gift message. Also, Customer facing with this solution is not ideal either as again, the coding takes over the order page. It's close to being a phenomenal app, but the lack of support and bugs in their prevents them from being Great.

I've been super pleased with this app. I appreciate all of the features jam packed into this single app - I feel that I am getting a value for my money. My favorite feature is the build-a-box, which, simply put, makes buying more product easier for my customers. When I have had to reach out to support, response time has been prompt and issues resolved quickly and easily. It's a fantastic, do-it-all gifting app.

Giftship is a great app that provides a wide range of valuable gifting features. Notably, the support team has consistently gone above and beyond to assist us whenever we've faced compatibility problems with other applications. Their assistance has proven invaluable in resolving any hurdles we've encountered.

We absolutely love Giftship! It is super easy to use and the customer support is the best of any app on my store. I appreciate how customizable and versatile the app is. No need for 5 different apps to do the job that this one will do. We highly recommend to anyone considering adding it to theirs. Specifically, Tim and Jayson always do a fantastic job with the specific customizations our theme needs. Thank you so much for the help!

Fantastic app and a great support team. Tom and Zac have worked tirelessly to customise the app to meet our business needs - even organising a zoom meeting at a moments notice to talk through functionality. Fantastic date picker and gift message options that means we’ve completely moved away from our legacy ‘cart notes’ model which presented its fair share of customer friction. Would highly recommend this app and team. Thanks again Tim and team.

Giftship is amazing. They were even able to help us implement an extra delivery charge that is triggered by a specific selected date. They were really fast at getting it in place.

I highly recommend Giftship! I was looking for a solution that provided gift message, gift wrap upsell, and multi-ship functionalities all in one, and Giftship delivered. Not only is their app great, but the customer service has been phenomenal. Their team has extremely prompt responses and go above and beyond to help. I've been very pleased with my experience with Giftship!

This app has been so great for us and the support is amazing. Their support is incredibly fast and has helped me customize the app so it works the best for our store. I highly recommend them.

Giftship is a great app for gift-related ecommerce. When things come up that aren't working correctly, they are quick to respond and resolve the problems. Overall, a very good app.