All reviews

Rating Breakdown

  • 5
    92% (230 ratings)
  • 4
    2% (6 ratings)
  • 3
    2% (4 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 99% (244)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2021

The only thing better than what this app provides is their customer support. I requested a specific customization on my product pages, and Tim reached out and had it done in no time flat.

Using app

3 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

The service for setting up this app was amazing. I had several requests to modify the layout to work around exisiting code on my website and they were only too happy to help out. Awesome app, great service.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

We enjoy having the option to ship to multiple addresses with gift messages within one order. It is convenient.

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 16, 2021

I used Giftship to help create a more tailored shopping experience for my customers. I did have an issue with random characters showing up at checkout but the support team (Zac) pointed me to an easy-to-follow article. Thanks so much!

Store

PARU

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 16, 2021

Love this app, It does everything we need for gifting. The support is great too, Zac has been super patient with my back and forth and has helped get everything just how I want it. Thanks guys!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 12, 2021

Great support! Thanks very much. If I could wish for one additional option it would be the possibility to enable the calendar only if a customer marked the order as a gift.

Store

feey

Using app

20 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Great app! It simplified our gifting process and the tech support is unparalleled! Really helped us get off the ground and get going while makings things simple along the way.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2021

Absolutely love this app. Not only does it do exactly what we need it to do, but the customer service & support team is wonderful. S/o to Zac Fair.

Using app

9 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

Great App! 100% Recommend. Support team is awesome! Has provided consistent support that really made the setup easy.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2021

This is a great app! It does everything that is advertised and is very user friendly. Plus the customer support is excellent!

Using app

14 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Jan. 7, 2021

I find Giftship very quick to respond. The app is worth getting. We use it for the calendar (choose what date for your gift to arrive), gift card message and select multiple addresses for delivery. The latter can be a bit clunky which is why I'm giving four stars. When it works it's great, but like most apps you add to Shopify, the experience can depend on browsers and users computers etc. Though, I must say the multiple address option seems to be improving and we get less complaints about customers not being able to use it so I would say overall that the app is definitely worth having.

Using app

Almost 3 years

Total reviews

6

Average rating

4.0

5 / 5 Share

Dec. 22, 2020

I used this app to add gift notes to our cart page. The team was very helpful, and quick to go out of their way to provide excellent customer service. Well made app, and fantastic people behind it! Thank you!

Using app

About 24 hours

Total reviews

10

Average rating

4.3

5 / 5 Share

Dec. 9, 2020

It's so nice to be able to offer shipping to multiple addresses within 1 order! Not only that, we have set up the date picker to allow people to schedule their flower deliveries for upcoming occasions for up to a year in advance. We have also just started using the add-on features. Great app! Great support and great service! Highly recommended.

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

GiftShip was very easy to set up and it adds great functionality for our gift basket website. We're using Pop-up add-ons, date picker, gift notes, and multi-ship. The best part is the responsiveness of their customer service. I got an immediate answer to my question (including a video).

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

Fantastic customer service. At first I was frustrated and thought I couldn't make it work the way I needed it to, but customer service helped me to customize the app to our needs. So great to have a gift receipt option!

Using app

7 days

Total reviews

11

Average rating

4.8

3 / 5 Share

Dec. 21, 2023

Honestly this app is a potential GAME CHANGER for gifting season. We love being able to offer our customers much, MUCH better options for gifting. In addition, the support team is super helpful and very responsive. We are not "premium app" type purchasers unless we feel strongly about it, but this one may be the one that makes a big difference.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you for your feedback. As you can see from our reviews over the last 7 years, we take support of our application very seriously, and have responded to every incoming inquiry. We have extensive theme integration documentation, which we have offered to help implement for you, to solve the issue for the one order that had an issue for your store. Integration is very simple, and as we explained, we are always happy to help. - Tim

5 / 5 Share

Nov. 23, 2020

I use this app to allow customers to schedule delivery dates, and it works great. The Gist App team was very accommodating in making sure the app was set up properly in my particular theme. Thank you!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2020

Great app! Love the options for multiple addresses and gift messages. Had a little trouble with set up and it working with our Shopify theme. Contacted customer support and was contacted by Zac. He was able to correct the problem immediately and we were good to go. Highly recommend!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 18, 2020

Not make the app enable yet for my online shop but so far their support team has been replying to all my questions very kindly, nicely and patiently, and I am just excited to use the app and see how it works and it increases our sales!! Thank you, Tim, Zac and Helen!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

Great tools for gifting and great, rapid reply service for any issues. Really like the gift messaging, multiple shipment and future date planning functionalities.

Store

Fohm Co

Using app

27 days

Total reviews

2

Average rating

5.0