Giftship: Gift Options & More
Giftship | 12+ Gifting Shopify Apps In One
Rating
4.8
feedback
249
chart
#3,263
All reviews
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Nov. 11, 2020
We recently added this app to our site and it has been great! Customer service is wonderful, any issues we've had has been quickly fixed by their team. I have yet to find a similar app!
Nov. 10, 2020
As the florist and gift store the delivery date feature is perfect. The customer service is fast, reliable and extremely helpful.
Dec. 7, 2020
Thought this was a game changer for the holidays. Support started to respond and I felt base on their last email they were annoyed with my questions which I've asked for 4-days straight and was told: "Some due diligence is required here - I've outlined specifically where you can access the different templates, so I'm going to ask that you try a few out prior to requesting further assistance here." I reached out to Shopify support thinking maybe I was indeed the problem. Well they understood what I was asking while Giftship did not or choose to ignore. Basically the app works fine enough with multi-shipping and leaving give messages. Unfortunately the problem is the gift messages are printed as ONE Packing List, their program do not have a way for you to print each gift message separately for that one order. What's the point of shipping 4-packages to 4-different people but the packing list has ALL 4 Gift Messages listed!!! If there is a way to resolve this we do not know but at this point it doesn't matter anymore. We've removed this app and found another company with Gift Messages.
Hi Guerline, I'm sorry that you feel we did not assist you well enough. We did draw our exactly how you can accomplish what you were asking for, which is done using the built in "Print with Giftship" feature. When you have your items configured to capture the message once per product, you can print those messages individually - on separate pages - using the bulk printing templates in Giftship's order printer. The regular packing slip templates show all of the messages once per line.
Nov. 9, 2020
Giftship's features are amazing and has really helped my business a lot! Customer service is excellent! Thank you Giftship for creating such a great app.
Nov. 9, 2020
We just started with this app and customer service has been on point! They have helped us resolve custom issues really quick!
Nov. 5, 2020
What a responsive, smart team. Installation was smooth. The Giftship Team is there for questions & help along the way, really appreciate that. Great results! Highly recommend.
Nov. 27, 2020
The headline is that ultimately my Giftship experience didn't work out. We initially really wanted to use it for the ability to add multiple addresses to a single order (a great feature) and writing gift messages for each one (also helpful) and delivering Festive orders after a certain date. However, the upside of adding these additional features was diluted by glitches - e.g. the additional address not always appearing (we had to resend and had consumer complaints), administrative frustrations (spotting a gift message became harder) and the anomaly that sales from Giftship 'split' orders were double-counted and thus we needed a manual-workaround to understand performance. Customer service from Giftship was mostly very helpful and I know they spent considerable time seeking to resolve the issues, and I have no idea as to whether the issues lay with the app, our store template or both...but ultimately the integration into our site was not resolved to our satisfaction and so ultimately we have removed the app. We are really disappointed to do this, just before the Xmas season.
Oct. 27, 2020
Such great customer service, fast and professional! Would definitely recommend to any Shopify user!!
Oct. 16, 2020
Great app! Fantastic service! Quick response time. We're so pleased we are using it on two different sites.
Oct. 13, 2020
This app has been a wonderful addition to our website! GIft wrap, delivery date picker, and product upsells have already increased sales for us and we've only had this installed for a couple of weeks. We can already see the difference because of these great features. Also, HUGE shout out to their support team. We asked so many questions about customizations and they always responded with answers within a couple of hours. A few times they just made changes we wanted! Absolutely amazing to work we and we can't speak highly enough of them!
Oct. 6, 2020
I use this app to ship to multiple addresses and add gift messages. Zac and Kevin are great to work with and get the job done!
Oct. 3, 2020
Great customer service and very customizable. We only use two of the many features available with the app and think its worth it!
Sept. 19, 2020
Installed and had immediate problems. Support didn't respond for days - too important an app to not work or respond.
Sept. 18, 2020
We tried this app to help us with gift notes and wanted to see if we had any real need for multiple address shipping. In the end, we went in a different direction due to low-resolution images and camera icons istead of product images on the cart page. Support was excellent and let us know that this is due to Shopify checkout being locked down for security reasons. We also ran in challenges searching for the gift messages within Shipstation... both issues were specific to our company's needs, so definitely give Giftship a try if those aren't things your company cares about. They seem to really have the multiple ship option figured out! Again, super supportive team! Wish it was a better fit for us :)
Thank you so much for your feedback, it is truly invaluable in helping us make Giftship a better tool for all merchants. We also appreciate the kind word about our support. Many of our merchants use ShipStation for order fulfillment, and we have made sure that we are fully compatible with their service. Editing their templates to pass through Giftship's variables (such as gift messages, delivery dates, etc.) is possible and we have articles in our support center on how to achieve this. https://docs.giftship.app/article/editing-shipstation-packing-slips/ Thank you again for your feedback, it is greatly valued, and hopefully we can work together again!
Sept. 14, 2020
There are a lot of details to manage when opening a new store and the app options can feel overwhelming. I chose Giftship because it offers me and my customers time-saving solutions. The multiple address feature will be a fan favorite for our customers allowing customers to ship items to multiple locations in a single order with a personal message for each shipment. How cool is that!!
Sept. 3, 2020
The Giftship app has really worked for my site. The multiple shipping option is making it much easier for our customers to order. More importantly, I had an issue with the Datepicker section of the app and the support team was awesome in resolving the issue quickly and communication throughout the process.
Sept. 2, 2020
This app is very helpful for our customers to send their gift items to multiple addresses. In addition, their support team was very helpful and fast in fixing an issue we were experiencing.
Aug. 27, 2020
Quality app that is great for enabling an easy gifting option for customers. Kevin provided A grade support with getting it set up perfectly for us.
Aug. 11, 2020
5 Stars app. 5 Stars tech support. Fast and superb effective team. Absolutely recommended. Amazing customer service.
Aug. 11, 2020
I got this app for my chocolate business to ship to multiple address in one order, to add gift notes and a feature where the customer can choose when they want the gift to be received. This helps with Holiday orders when folks like to plan and purchase ahead. It's a great design, easy to set up and the customer service is excellent. It's an intuitive feature and worth the cost.