All reviews

Rating Breakdown

  • 5
    91% (1,218 ratings)
  • 4
    3% (42 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (6 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 92% (1,189)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 9, 2026

thanks to Helen for the support Using the free version of the app since quite a few month. Its doing a job

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2026

User friendly app, also thanks to Sarah for fast support!

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2026

I had an issue deleting an item when creating my first mega menu. Annie provided excellent support, responded within minutes and solved the problem. Thank you, highly recommended

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2026

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 6, 2026

This menu app is very easy to use and accomplished making a more robust navigation menu for our website. When a minor issue arose, support was very quick to fix the problem, even being in different time zones. Would highly recommend this app.

Using app

3 months

Total reviews

6

Average rating

4.7

5 / 5 Share

March 6, 2026

Helen's assistance was great.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2026

The interface looked great until I encountered an issue on Shopify's end. Helen was super helpful in answering my questions and resolving my issues for me, thank you so much!:)

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2026

Love the app and the team are super speedy to help with any issues, I spoke with Sarah today and she had our problem solved within the hour!

Store

FroPro

Using app

About 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

March 5, 2026

"The app is just as hopeless as its support. Both are a disaster."

Using app

3 months

Total reviews

2

Average rating

3.0

4 / 5 Share

March 5, 2026

la ayuda super buena pero no me dio respuesta ya que indico que la app tiene una intermitencia para poder editar

Using app

About 3 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

March 5, 2026

works good, fast assistance too.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2026

Annie was great! While there was some update issues, she helped me delete items I needed gone asap! Thanks you.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2026

Store

ASAVI

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2026

Schnelle Hilfe auch wenn das Problem noch nicht gelöst werden konnte

Store

barando

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2026

I just had great experience with Helen in their chat support team! I was encountering a bug that is on Shopify's end, but she was able to take care of what I needed on her side behind the scenes. I'm all set to be able to start building the menu I want. She also showed me how to adjust the width of the mega menu columns so I can experiment with adding more columns. Kudos to Helen for proactively solving my problem and being so friendly!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2026

Good app and good support by Helen

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 4, 2026

We have been using the app for several years now and have been very happy, being able to quickly change and tailor the menu any way we need has been very valuable to us. Although we rarely need support (the system is pretty easy to understand) we have been very happy with being able to chat quickly and get things solved right away (Annie has been super helpful recently!) I would recommend the Mega Menu to anyone who has a decent sized product catalog and wants to make customers be able to find things quick and easy.

Using app

Almost 6 years

Total reviews

11

Average rating

4.4

5 / 5 Share

March 4, 2026

I love this app! Not only has it improved my navigation on my website tremendously, but I also love how quick and efficient the customer service team is! Helen helped me out today when I was having an issue takin something off my website (due to a shopify bug) but she fixed it within seconds! Thank you, Helen!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2026

Great way to manage the website navigation and the team are really helpful with any issues

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2026

Using app

4 months

Total reviews

1

Average rating

5.0