Tapita AI SEO Optimizer, Speed
Boost traffic & sales with SEO booster, AI SEO image...
Rating
5.0
feedback
2,445
chart
#68
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Dec. 30, 2024
Disappointing Service and Lack of Professionalism I initially installed the app with decent support, but purchasing their SEO package was a mistake. The team failed to adhere to agreed-upon terms, made unauthorized changes to my site, and mishandled private data by publishing a strictly private address. They created new URLs and Google Search Console accounts without consent, published blogs without my approval, and used their authorship on my live site. Communication was poor, with no clear reports or updates, and the delivered content was subpar, including grammatical errors and duplicated meta text. After three months and $900 spent, I received little more than AI-generated blogs and unfulfilled promises. I cannot recommend this service. Update: 30.12.24 The team acts less the professional even in releasing a refund. Please note that a lot from this service is done without agreement from clients side. Safe your money and time.
Hi Nicole, I just wanted to say that we are extremely sorry for not being able to make you happy with our service. But here is some explanation again. Since I won't be able to send the screenshot of our exchange emails for proofs I hope this is enough for whoever read this. 1. Since you expressed your feeling of unhappiness with the service we have offered: 2 months of additional service for completely no additional charge and 1 month of blog writings (you then accepted the offer). We also offer you a dedicated chat channel with dedicated agents to solve any claimed failed communication, but you refused this service. 2. You did not mention that you requested us to re-do the whole website with a completely different domain and branding. This was completely different from the original website that we have been working for the past 3 months. We can not continue with the service due to this reason 3. The organic traffic results for the previous months have consistently met or exceeded the Target KPIs (all monthly reports were also included, and I can not attach this as this was prepared specifiaclly for you). The need for new KPIs is due to the domain change, which naturally impacts organic traffic and requires us to rebuild our SEO strategies. The previous SEO tactics were tailored to the old domain (vegan-cosmic-universe.com), and we now need to refocus efforts to transfer these results to the new domain. 4. During our initial review of the website, we see that the existing blogs on the website were not enough to support the traffic growth, hence suggesting creating new blogs content. As we focus more on pushing new traffic into the website, we see that existing blogs do not currently require updates. This approach ensures that we can attract new audiences and optimize for relevant search terms, ultimately benefiting the overall website performance. Additionally, as mentioned in previous email exchanges, I have attached images documenting our discussions. The team has ensured that updates were sent regarding the latest URLs created, as well as the updates to both old and new blogs on the new URLs. You did approve the changes, but I believe you may have missed out on a lot of our messages. I believe this might be a misunderstanding in communication between both parties. 5. Our pure intentions were still to pursue the project and try our best. However, we do believe that this can no longer be the case since there was a clear misunderstanding between the 2 parties, and we find it very hard to compromise as much as we try to explain. Further collaboration can lead to further conflict, which will be very time-consuming for both parties. Once again, I thank you so much for using our service and we do try our very best for any project, and I am extremely sorry that we have to part way. Regards, Keenan
Nov. 16, 2024
I just installed the free plan, customer support is great and they helped me to improve some areas. Hope it will help with traffic and sales, I will comment if it does.
Nov. 16, 2024
This app is amazing! It helped me to fix my SEO Score and optimize my page Speed, the customer service / support is also very very helpfull! I only can recommend this app!
Nov. 14, 2024
Atención amena y directa, una forma compacta de llevar la optimización de SEO. Estoy aprendiendo a usarla pero ya veo mejoras en la rapidez de la tienda. La recomiendo.
Nov. 14, 2024
Tapita has been a great help so for as an added addition to my shopify store. I am thankful to have them. Customer service is the best. I was skeptical at first but i am mostly blessed that I gave them a chance.
Nov. 14, 2024
11/14/2024 - I wanted to add to my review, I reached out to Tapita again today on 11/14 as well, Tapita has been a fantastic addition to our Shopify store! They are helping me make difference in my SEO performance and they have been awesome with this process. I am looking forward to continuing my service with them. Amazing!!! 11/ 13/2024 -The support that was provide was excellent! I just signed up and wanted to upgrade for more options, so I chatted with an agent who provided with a discount code and made my day. Thank you Tapita!!
Nov. 13, 2024
Love this app! Liam and Krystal have been super helpful with all of my questions and needing assistance in setting things up properly. I am a creative person so dealing with the back end SEO of my website has been a little tough navigating, but the team here is fantastic! Excited to see how my website ranks in the coming days/weeks etc.
Nov. 13, 2024
This app is so amazing. It fixes all my errors in SEO and boosted the speed of my site. They have even very friendly staff to assist you to fix the critical errors. My site has improved and cannot wait to rank higher soon.
Nov. 12, 2024
I was assisted by Liam from Tapita today, and by 'assisted' I mean he literally fixed all the critical issues on my website. At the same time, he educated me on how to rank higher on Google search. He was incredibly generous with his time, focusing solely on ensuring I was satisfied and that all issues were resolved. It felt like I had hired a consultant from McKinsey. 6/5 star rating!
Nov. 12, 2024
Tabita’s support team truly delivers world-class service! They go above and beyond to ensure every question is answered and every issue is resolved quickly and efficiently. Their dedication to customer satisfaction is outstanding, making you feel valued and well taken care of from start to finish. It’s rare to experience such a high level of professionalism and genuine care. I can’t recommend Tabita highly enough!