Tapita AI SEO Optimizer, Speed

Hi, We would like to clarify a few points regarding your project to ensure there is no misunderstanding: Payment Status & Work Delivered: As of today May 26, we have yet to receive any payment from your store for the GMC, GSC, SEO, and speed optimization services. Despite this, our team went ahead and fully completed all tasks included in your package. Every single action has been thoroughly documented in our track log, complete with specific dates of tracking and execution. Technical Expectations: From the very beginning, we clearly explained that certain errors are determined by Google's default algorithms and are technically impossible to alter. For instance, URLs containing parameters or pages outside the sitemap are inherently excluded from indexing by Google. No provider can force Google to index these auxiliary pages. Our Commitment: We always strive for absolute customer satisfaction. If you are still not pleased with the results, we are more than willing to look into a fair solution, including a partial refund or store credit. Please reply to our latest email so we can jump on a thread and resolve this for you as soon as possible. Best regards, Tapita team Best regards,

Hi there, Thank you for your feedback. We noticed that you installed the app and uninstalled it about five minutes later. Could you please let us know what issue you encountered or what made you decide to leave this review? Your input would really help us improve. We’ve also reached out to you by email a few times but haven’t heard back yet. When you have a moment, we’d greatly appreciate your reply. Best regards, Tapita Team

Hi Random Panda, Thank you for your time writing this review. The app offers different pricing plans tailored to various needs. Regarding the $50 plan, this is the highest-tier option of the app. If you’re just starting out, you can use the app for free. There are many free features available, such as basic schema, SEO audits for up to 50 pages, meta templates, file naming, alt text, image optimization, keyword research, and more. The free plan covers most of the basic needs for a website, so upgrading is not necessary unless you’re ready for additional advanced features. For anyone reading this review, our free app cover 50 pages for SEO audit, but it cover all category of pages includes home page, blog page, product page, collection page, and we do offer help with fixing critical SEO errors at free plan upon your request. Please try out and contact us before your conclusion about our app. Thanks again, Tapita Team

Hi , We appreciate your feedback and would like to take this opportunity to clarify some misunderstandings for you and other customers reading this review. 1. App Subscription & Features The subscription fee you pay is for the app license, which provides access to SEO tools to optimize your website. Once subscribed, you can use all features included in your selected plan. A detailed breakdown of the benefits is available in the pricing tab of our app. For your package, we did help you fix all Technical SEO errors on your website, that was in 2024 November. So saying we did nothing and asked for more money to perform what you should receive is not reflecting the truth 2. How the App Works Our app serves as a tool to help with SEO, but achieving results requires active usage. Similar to purchasing a calculator—you still need to solve math problems yourself. Likewise, to improve your SEO, you need to utilize the app for keyword research, writing meta descriptions, and optimizing content. Simply having the tool does not automatically enhance rankings. 3. Additional Services vs. Subscription We have never asked for additional payment beyond your subscription. In November, after you asked for the quotation, our sales team offered an optional premium SEO service, which includes market research and content writing, doing backlinks and more other manual tasks with commitment in higher ranking and higher traffic. This was a one-time offer—not multiple requests as stated. We have not sent any further payment requests since. 4. Performance Improvements Our review of your website shows that its performance has improved since using our app, particularly after our developer fixed SEO errors on November 25, 2024 with no additional charge, included in your package benefit. The claim that no improvements were made does not reflect the actual results. 5. Support & SEO Recommendations We provide support to all users, including those on free plans. During our review of your website, we observed issues such as low-quality stock images and inconsistent fonts, which can impact professionalism and SEO performance. Our goal was to suggest improvements to help you attract more traffic. However, SEO is a gradual process that requires consistent effort—immediate results are not realistic. Our app is a tool, and using it effectively is essential for success. 6. Response Time For transparency, our team is based in Vietnam, and our chat support aims to resolve issues immediately whenever possible. However, if a deeper investigation is required by our tech or SEO team, we respond within 24–48 hours. Additionally, in our chat conversation, you mentioned that you would leave a negative review or report us to Shopify, and mention if we can provide a full refund for the time you used our app. We are confident that we have not violated any Shopify rules, and if necessary, we are willing to open a ticket with Shopify to clarify this matter. Thank you for your time.

Hi Nicole, I just wanted to say that we are extremely sorry for not being able to make you happy with our service. But here is some explanation again. Since I won't be able to send the screenshot of our exchange emails for proofs I hope this is enough for whoever read this. 1. Since you expressed your feeling of unhappiness with the service we have offered: 2 months of additional service for completely no additional charge and 1 month of blog writings (you then accepted the offer). We also offer you a dedicated chat channel with dedicated agents to solve any claimed failed communication, but you refused this service. 2. You did not mention that you requested us to re-do the whole website with a completely different domain and branding. This was completely different from the original website that we have been working for the past 3 months. We can not continue with the service due to this reason 3. The organic traffic results for the previous months have consistently met or exceeded the Target KPIs (all monthly reports were also included, and I can not attach this as this was prepared specifiaclly for you). The need for new KPIs is due to the domain change, which naturally impacts organic traffic and requires us to rebuild our SEO strategies. The previous SEO tactics were tailored to the old domain (vegan-cosmic-universe.com), and we now need to refocus efforts to transfer these results to the new domain. 4. During our initial review of the website, we see that the existing blogs on the website were not enough to support the traffic growth, hence suggesting creating new blogs content. As we focus more on pushing new traffic into the website, we see that existing blogs do not currently require updates. This approach ensures that we can attract new audiences and optimize for relevant search terms, ultimately benefiting the overall website performance. Additionally, as mentioned in previous email exchanges, I have attached images documenting our discussions. The team has ensured that updates were sent regarding the latest URLs created, as well as the updates to both old and new blogs on the new URLs. You did approve the changes, but I believe you may have missed out on a lot of our messages. I believe this might be a misunderstanding in communication between both parties. 5. Our pure intentions were still to pursue the project and try our best. However, we do believe that this can no longer be the case since there was a clear misunderstanding between the 2 parties, and we find it very hard to compromise as much as we try to explain. Further collaboration can lead to further conflict, which will be very time-consuming for both parties. Once again, I thank you so much for using our service and we do try our very best for any project, and I am extremely sorry that we have to part way. Regards, Keenan

Hi Srroo, Thank you for taking the time to use our app and for sharing your feedback. We noticed that you've been using another SEO app, and despite that, our analysis showed several SEO errors on your store. We offered to fix these issues for you at no additional cost but received no reply from you. We understand that you've left a negative review after we deny issue a refund, which was based on our refund policy and the fact that your request did not meet the qualifications for a refund. To clarify the functionality of our app regarding SEO: Our Meta template feature allows you to edit your meta tags, it will show in live page, without altering the backend meta data. This ensures the safety of your original meta data, and it's completely free to use—you do not need to pay for this feature. We've designed it this way because we've encountered numerous cases where customers' data was messed up after uninstalling other SEO apps. Our approach helps prevent this issue. Regarding speed: Our speed approach focus on Real user experience, rather than Just outdated Lab simulated speed, we care more about for Core Web Vitals and real user experience, which are critical factors for search ranking, bounce rates, and conversion rates. You haven't yet engaged with our team on the specifics of Core Web Vitals, so we're unsure why you said our speed is terrible. For other merchants reading this review, we have a clear refund policy in place. We always support refunds when there is an issue on our part or if the customer works with us to address any concerns in a fair manner. Additionally, we offer a free version of our app so that you can try it for as long as needed before making any decisions. Once again, thank you for your time and feedback. Best regards, Tapita team

Hello, Please find the clarification below regarding the recent issues: 1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review. 2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already. If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO. 3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way. 4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill. 5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for. Thank you for your time and understanding. Best regards,

Hello, If you're reading this review, here’s what happened: This customer changed their theme, and someone in their team deleted the CSS file "https://unboxme.com/cdn/shop/t/181/assets/homepage-updates.css", missing CSS file caused the layout issues. This was not due to our app, because our app does not have the Permission to delete theme files. The customer contacted us, start with threatening to leave a bad review and report our app unless we fix the issue. After our Tech team inspecting their website, we found that the problem was due to the deleted CSS file, not our app. We advised the customer to check with their development team or theme provider to restore the file, because we simply did not have that file to give him. After receive our solution, they added their file back, but still blamed us giving this review because we didn't added the file we didn't have for him. And after leaving this review, this customer still installed our app again, try some features then delete our app. Which make us more doubtful whether this is our competitor or really a legit user. And for who is reading this, if the problems is from our app, we will solve your you. If you have any problems but not from our app, we're still happy with investigating and find a solution for you to follow. Thank you Uboxme for your time using our app. Best regards, Tapita team

Hello, Thank you for using our app and providing feedback. After receiving your feedback, we checked your website traffic and found the following points: 1. Before installing our app on April 30, 2024, you consistently had a source of traffic from Linux devices and headless Chrome browsers. This indicates bot traffic, which might be harmful to your SEO and is not real traffic. What is headless Chrome and how to detect it? https://datadome.co/learning-center/what-is-headless-chrome-how-to-detect-it/ 2. After installing our app from April 30 to May 08, there was no more bot traffic to your website. This is why you saw a decline in traffic after using our app. When you had bot traffic to your website, there were two peaks on April 30 and March 15. These peaks had the highest portion of bot traffic, which explains why you think our app is reducing your traffic. In reality, the traffic after installing our app is genuine, good for your store, and has the potential to convert to sales. Please respond to our email and share access to Google Search Console (GSC) and Google Analytics (GA) with us so that we can help you identify the source of the bot traffic and which agency might have caused it. If you used another SEO agent or app before us, please review them as soon as possible, as they could be responsible for the bot traffic, which does not benefit your store. We hope to hear from you soon. Best regards, Katy

Hi there, This is Keenan and I am one of the founder. We receive your 1-star review this morning and I want to send you this email to explain further about the points you raised in the review. 1. For the offers, those are additional services which are not included in pricing, these services are not implemented by our app, they are handled by our expert team which require manual works, these are extra steps too boost your performance in term of SEO, speed, traffic, ranking. We do not force anyone to pay for these services, it's totally up to customer's choices, and we don't make money from you store with these services. Our pricing has clearly described what benefit each plan provides. 2. For the "bad performance page checking", according to the chat with Krystal yesterday, we had explained that our app has improved your whole store speed. Some pages have heavier content/logic so they have worse performance comparing to other pages. To check them, user will need to check each pages individually by google page speed tools. It's not possible for any tool to list out every single page performance because: a,. Google doesn't allow any one to send 100 request at same time => Google server will block any app doing so. b, If we send request one by one, you have 168 pages, each pages take 5 minutes => it will need 840 minutes to finish loading our dashboard if we're doing so, that is not possible and no one will develop their app that way. Currently no app in the market can do that feature because it is technically just not possible. Other than that, I'm seeing your speed has improved a lot with our app, we're also working on your Technical SEO errors to help you gain higher SEO score,: Details can be found here: https://tinyurl.com/2buvxfmr 1 star review does not accurately reflect the quality of our company's products and services. This will not help other merchants have a more accurate view of Tapita's service quality I hope you can reconsider talking with us. Keenan

Hi Ijaz, This is Max from Tapita. Above all, we thank you so much for your time and effort into using our app and we do apologize for this unwanted mis-understanding. As explained in our conversations, we are receiving multiple complaints about store merchants being charged hundreds of dollars while the freelancers are exploiting our service for free. While the app is free, we detest exploitation. We operate on trust and result and the reviews you are referring to as fake are made by extremely happy merchants with store much much faster than before without any additional cost. We want the result to speak for itself and we do not have the capability and moral to deceive thousand of merchants using our app. We are a team of young and ambitious people who work day in and out to bring nothing but "true value" to the Shopify market. By the way, Shopify does not allow fake reviews too, we would not in a million years doing what is against the rules and get effort throwing to the sea. Our system recorded the store owner with the email [email protected] while yours is ijazmahe****@gmail.com, which rings freelancer red flags to us. The conversation tone was also extremely demanding and argumentative too: "we'll use the app for 1 year to test...etc" (by that time the merchant was already get charge and we can not catch the freelancer) (Same traits as numerous cases discovered by us before with freelancers). You are our first 1 star review and we take that as a great lesson to learn in our way of approaching certain cases. We again thank you so much for your feedback that will make our sevice greater than ever. We will let the merchant decide if the results are true or we are just a bunch of "greedy" app creator as you seem to think of us. Regards, Max CEO of Tapita