Nabu for Google Shopping Feed
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they ignore all their bugs and they ignore you
non.working app and non-working customer support
they do not understand basic english. you talk to them about one thing and they reply on something else
non-functioning app and non existing customer service
liars. non-working app and non existing customer service
These people create a app that doesnt work, and then will lie to you, ignore you, and tell you its your fault
The reviews regarding pushing products with mismatch price are true, it happened to me, also for majority of the products the main image is not even the photo of the variant exported to google merchant, is just another random photo from the product link, so if you have multiple variants this could be a problem because is not pushing the right photo of the variant. I got misinterpretation because of some products mismatch price, spam title (even if the variants had different models, they used same title for all of them), currency difference, and using the same photos for all variants (which is wrong because I had different models/designs, they app were showing only one photo for all designs). My merchant was reinstated after I deleted their products from my merchant and applied for review. I am really afraid to continue using their services.
SCAMMER. Indian company, not USA-based, using false information. The entire team is located in India, not physically in the US. You should be concerned about your information because you can't do anything to them since they are in India. They upgrade you to the highest package without your knowledge and take payments you don't use. Look up the company address on Google: AdNabu 3488, Beginest, 14th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008, India
I’ve never seen an app this problematic in my life. 1- It doesn’t sync the Product Type fields correctly. 2- Customer support always says “we’ve escalated it, you’ll be notified by email,” but no email ever comes and the issue is never resolved. 3- You're not sending the first image of the product, you're sending the first image of the first variant. If the variant has no image, then you allow sending one of the first few product images (1st, 2nd, or 3rd). There's a big difference between a listing image and a variant image, and I already explained this during the video call. I'm still waiting for a proper answer. 4- I even recorded and sent a Loom video to explain everything clearly, but the issue remains the same. It feels like they pretend to listen, but nothing changes. 5- Most tickets never get a response, except maybe 1 or 2. 6- Product titles in Merchant Center were automatically appended with Variant Option Names and Values, causing character limits to be exceeded. I had to manually fix this using Excel import/export. Trying to explain anything to support is incredibly difficult — it feels like they go out of their way not to understand you. In short: If you're a small or new store, maybe it’s fine. But if you manage products with 40–80 variants each, avoid this app. You’ll regret it.
Hi Sami, Thank you for your feedback. We appreciate your support and the opportunity to serve you. Your special request for the variant images required custom development, which took additional time to ensure it met our quality standards. We apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we're committed to improving our processes to better accommodate such requests in the future. We hope to serve you again and provide an experience that exceeds your expectations. Best regards, Sampy Mishra, Customer Success Manager, AdNabu.
I have been used this app for 3 years, at the beginning I had no issue with them. But lately they import products with missing colors and missing size, even if I told them about this issue about 7-10 days ago, they never bothered to fix the issue. Now I do not know what happened in my merchant center from 120 clicks per day it god sudden drop to 19 click also with 60-70% drop in impressions. I had no issue with merchant.
Dear Antonios admin and team, Thank you sincerely for taking the time to update your previous review. We truly appreciate your willingness to reconsider and share your revised experience. We understand there might have been some confusion regarding the issue you experienced. Upon reviewing your account, our team identified that the expiration dates were added to certain products in your account that had caused the product removal upon expiry from your Google Merchant Center account. We're glad we could quickly pinpoint the cause and work towards a successful resolution. Thank you for allowing us the opportunity to assist you, we truly appreciate your trust and patience throughout the process. Your satisfaction remains our highest priority, and we're committed to continuing our efforts to maintain the high standards of service that you deserve from AdNabu. Thanks again. Warm Regards, Ashwitha A. Team AdNabu
DANGER! SENDS INCORRECT PRICES (LOWER) THAN IMAP TO GOOGLE FEEDS! NOT RECOMMENDED. IT DOES NOT WORK RIGHT. IT SUBMITS LOWER PRICING AND CAUSES US TO HAVE IMAP VIOLATIONS WITH PARTNERS! We tried many times to work with them - it does not work. And frankly, they do not care. Do not use this app!
Hi LookInTheAttic and Team, We’re really sorry for the trouble you experienced. Our app only submits the price exactly as it appears in your Shopify store, so if any discrepancy happened, it may have been due to a sync or configuration issue. We’d love the chance to look into this together and make sure it’s fully resolved — please reach out to us at [email protected] so we can prioritize your case. Regards Sampy TeamAdNabu
I upgraded a paid package and changed it to a free package, and he still deducted me $29 a month
Dear Wallojewelery and Team I hope that you are doing great. I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing, and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you the amount you were charged. I also tried to contact you via email/call, but have not been able to establish contact since your last email. Please get back to us and reinstall our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you. Regards Sampy Team AdNabu
During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max, I hope you're doing well. I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge. Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time. Thank you for your understanding, and we look forward to the opportunity to provide a better experience. Warm Regards Sampy Team AdNabu
Really terrible. All the stuff they show in the screenshots is very limited functionality in the real app. Not to mention you have to connect it to your merchant center before you can even see how terrible it is. That and it's super slow to update. Whomever is writing these positive reviews must be small tiny stores as it only processed 6 products in 10 minutes we have 1500 products, completely unfeasible.
Dear HomeWetBar Admin & Team, Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations. I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur. If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience. Thank you for giving our app a try, and I hope to have the opportunity to assist you further. Warm Regards, Shubham Team AdNabu
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them. I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple. If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time. I'll give them another 48 hours.
Dear Magbella, Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription. I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you. If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations. Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon. Warm Regards, Shubham Team AdNabu
Estou tentando usar o sistema hoje
Prezado Higor, Agradeço por você experimentar o feed do Nabu para Google Shopping! Estou aqui para ajudá-lo e garantir que você tenha uma experiência tranquila. Como você pode ver, entrei em contato pessoalmente com seu endereço de e-mail e número de telefone várias vezes para ajudá-lo com a configuração, mas não consegui entrar em contato com você corretamente. Por favor, responda no tópico de e-mail existente se tiver a oportunidade de lê-lo. Basicamente, você precisa clicar no botão CONFIGURAÇÃO COMPLETA no aplicativo para que o aplicativo possa começar a enviar os dados do produto para sua conta GMC. Eu ficaria feliz se você considerasse atualizar sua avaliação depois de iniciar o teste de nosso aplicativo e enviar seus produtos. Cumprimentos, Shubham Equipe AdNabu
Didn't workout for our Store. Support takes too long to respond.
Dear Nick, Thank you for sharing your feedback on our support services. We're sorry to hear your experience didn't meet your expectations, particularly with our response times. While we've consistently aimed to provide prompt and attentive support, we acknowledge there may have been instances where we fell short. We apologize for any inconvenience caused and are actively working to improve our processes. Considering the positive experiences you've had overall, we kindly ask you to reconsider your review. Your updated feedback would not only reflect the quality support we strive for but also help us enhance our services for you and other customers. Thank you for your feedback and the opportunity to serve you. We're committed to regaining your trust and exceeding your expectations. Warm Regards, Ashwitha A. Team AdNabu
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