Nabu for Google Shopping Feed
All reviews
Free version is really bad. "Free for up to 10 orders per month. $19.99 per month for orders over 10." Why feed app has order limits???
they ignore all their bugs and they ignore you
non.working app and non-working customer support
they do not understand basic english. you cannot communicate or collaborate with them. they are very inept
they do not understand basic english. you talk to them about one thing and they reply on something else
non-functioning app and non existing customer service
liars. non-working app and non existing customer service
These people create a app that doesnt work, and then will lie to you, ignore you, and tell you its your fault
The reviews regarding pushing products with mismatch price are true, it happened to me, also for majority of the products the main image is not even the photo of the variant exported to google merchant, is just another random photo from the product link, so if you have multiple variants this could be a problem because is not pushing the right photo of the variant. I got misinterpretation because of some products mismatch price, spam title (even if the variants had different models, they used same title for all of them), currency difference, and using the same photos for all variants (which is wrong because I had different models/designs, they app were showing only one photo for all designs). My merchant was reinstated after I deleted their products from my merchant and applied for review. I am really afraid to continue using their services. UPDATE: IS been 3 months from this and they didn't updated the bug, if you are using multi currency just be careful, this is not the app designed for this, your merchant account will be suspended due to mismatch values that are pushed by this app. UPDATE 2: I PUSHED THE FEED ON THEIR APP 5 TIMES, ONLY HALF OF PRODUCTS FROM THAT FEED WAS UPDATED, THE REST REMAINED WITHOUT ANY UPDATE FROM LAST 72 HOURS AGO. EVEN IF YOU TELL THEM THE ISSUES, THEY REFUSE TO FIX THEM OR HELP YOU, A LOT OF MONEY FOR NOTHNG
SCAMMER. Indian company, not USA-based, using false information. The entire team is located in India, not physically in the US. You should be concerned about your information because you can't do anything to them since they are in India. They upgrade you to the highest package without your knowledge and take payments you don't use. Look up the company address on Google: AdNabu 3488, Beginest, 14th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008, India
I’ve never seen an app this problematic in my life. 1- It doesn’t sync the Product Type fields correctly. 2- Customer support always says “we’ve escalated it, you’ll be notified by email,” but no email ever comes and the issue is never resolved. 3- You're not sending the first image of the product, you're sending the first image of the first variant. If the variant has no image, then you allow sending one of the first few product images (1st, 2nd, or 3rd). There's a big difference between a listing image and a variant image, and I already explained this during the video call. I'm still waiting for a proper answer. 4- I even recorded and sent a Loom video to explain everything clearly, but the issue remains the same. It feels like they pretend to listen, but nothing changes. 5- Most tickets never get a response, except maybe 1 or 2. 6- Product titles in Merchant Center were automatically appended with Variant Option Names and Values, causing character limits to be exceeded. I had to manually fix this using Excel import/export. Trying to explain anything to support is incredibly difficult — it feels like they go out of their way not to understand you. In short: If you're a small or new store, maybe it’s fine. But if you manage products with 40–80 variants each, avoid this app. You’ll regret it.
Hi Sami, Thank you for your feedback. We appreciate your support and the opportunity to serve you. Your special request for the variant images required custom development, which took additional time to ensure it met our quality standards. We apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we're committed to improving our processes to better accommodate such requests in the future. We hope to serve you again and provide an experience that exceeds your expectations. Best regards, Sampy Mishra, Customer Success Manager, AdNabu.
I have been used this app for 3 years, at the beginning I had no issue with them. But lately they import products with missing colors and missing size, even if I told them about this issue about 7-10 days ago, they never bothered to fix the issue. Now I do not know what happened in my merchant center from 120 clicks per day it god sudden drop to 19 click also with 60-70% drop in impressions. I had no issue with merchant. Update, they also have a bug issue with the draft products, if you have products at draft their app will be pushed to your merchant causing some issues and risk misireinterpretation.
Dear Antonios admin and team, Thank you sincerely for taking the time to update your previous review. We truly appreciate your willingness to reconsider and share your revised experience. We understand there might have been some confusion regarding the issue you experienced. Upon reviewing your account, our team identified that the expiration dates were added to certain products in your account that had caused the product removal upon expiry from your Google Merchant Center account. We're glad we could quickly pinpoint the cause and work towards a successful resolution. Thank you for allowing us the opportunity to assist you, we truly appreciate your trust and patience throughout the process. Your satisfaction remains our highest priority, and we're committed to continuing our efforts to maintain the high standards of service that you deserve from AdNabu. Thanks again. Warm Regards, Ashwitha A. Team AdNabu
DANGER! SENDS INCORRECT PRICES (LOWER) THAN IMAP TO GOOGLE FEEDS! NOT RECOMMENDED. IT DOES NOT WORK RIGHT. IT SUBMITS LOWER PRICING AND CAUSES US TO HAVE IMAP VIOLATIONS WITH PARTNERS! We tried many times to work with them - it does not work. And frankly, they do not care. Do not use this app!
Hi LookInTheAttic and Team, We’re really sorry for the trouble you experienced. Our app only submits the price exactly as it appears in your Shopify store, so if any discrepancy happened, it may have been due to a sync or configuration issue. We’d love the chance to look into this together and make sure it’s fully resolved — please reach out to us at [email protected] so we can prioritize your case. Regards Sampy TeamAdNabu
I upgraded a paid package and changed it to a free package, and he still deducted me $29 a month
Dear Wallojewelery and Team I hope that you are doing great. I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing, and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you the amount you were charged. I also tried to contact you via email/call, but have not been able to establish contact since your last email. Please get back to us and reinstall our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you. Regards Sampy Team AdNabu
Supporter doesn't even understand how the app works. The application often fails to sync new products.
Dear UnixGifts and Team, Thank you for sharing your feedback about our support. We’re sorry to hear that your experience with response times did not meet your expectations. While we always aim to provide timely and attentive help, we understand there may have been moments we fell short. Please accept our sincere apologies for any inconvenience this caused. We’re actively improving our processes to serve you better. We truly appreciate the opportunity to support your business and are committed to regaining your trust and exceeding your expectations moving forward. Regards Sampy Team AdNabu
During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max, I hope you're doing well. I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge. Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time. Thank you for your understanding, and we look forward to the opportunity to provide a better experience. Warm Regards Sampy Team AdNabu
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