Nabu for Google Shopping Feed

Thank you for your feedback. This review does not reflect the functionality of our app. While we have made every effort to assist this individual, they have repeatedly engaged with our support team in an inappropriate and disrespectful manner. The user expressed dissatisfaction when informed about our pricing plans despite us offering a free plan and working diligently to address their concerns. However, their request for assistance extended to resolving shipping issues on their account, which falls outside the scope of our app's capabilities. We are committed to providing excellent support and maintaining a respectful environment for our team and customers. We encourage feedback that helps us improve but also strive to set clear expectations regarding the support we can provide. Regards Sampy Team AdNabu

Dear Max, I hope you're doing well. I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge. Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time. Thank you for your understanding, and we look forward to the opportunity to provide a better experience. Warm Regards Sampy Team AdNabu

Prezado administrador e equipe da PREMIER - MELHORES OFERTAS, Obrigado pelo seu feedback. Pedimos desculpas por qualquer inconveniente que você tenha experimentado durante a desinstalação. Você pode simplesmente remover o aplicativo da sua lista de aplicativos instalados no administrador do Shopify, e pronto. Isso interromperia o teste e cancelaria qualquer assinatura futura. Tentei entrar em contato com você várias vezes por telefone e e-mail para entender e resolver quaisquer problemas que você possa estar enfrentando, mas não consegui entrar em contato com você. Sua satisfação é importante para nós e estou ansioso para ajudá-lo ainda mais. Obrigado por experimentar nosso aplicativo. Atenciosamente, Ashwitha A. Equipe AdNabu

Dear HomeWetBar Admin & Team, Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations. I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur. If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience. Thank you for giving our app a try, and I hope to have the opportunity to assist you further. Warm Regards, Shubham Team AdNabu

Dear Magbella, Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription. I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you. If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations. Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon. Warm Regards, Shubham Team AdNabu

Dear Ruben, I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you. You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again. As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback. Apologies, Shubham Team AdNabu

Prezado Higor, Agradeço por você experimentar o feed do Nabu para Google Shopping! Estou aqui para ajudá-lo e garantir que você tenha uma experiência tranquila. Como você pode ver, entrei em contato pessoalmente com seu endereço de e-mail e número de telefone várias vezes para ajudá-lo com a configuração, mas não consegui entrar em contato com você corretamente. Por favor, responda no tópico de e-mail existente se tiver a oportunidade de lê-lo. Basicamente, você precisa clicar no botão CONFIGURAÇÃO COMPLETA no aplicativo para que o aplicativo possa começar a enviar os dados do produto para sua conta GMC. Eu ficaria feliz se você considerasse atualizar sua avaliação depois de iniciar o teste de nosso aplicativo e enviar seus produtos. Cumprimentos, Shubham Equipe AdNabu

Dear Nick, Thank you for sharing your feedback on our support services. We're sorry to hear your experience didn't meet your expectations, particularly with our response times. While we've consistently aimed to provide prompt and attentive support, we acknowledge there may have been instances where we fell short. We apologize for any inconvenience caused and are actively working to improve our processes. Considering the positive experiences you've had overall, we kindly ask you to reconsider your review. Your updated feedback would not only reflect the quality support we strive for but also help us enhance our services for you and other customers. Thank you for your feedback and the opportunity to serve you. We're committed to regaining your trust and exceeding your expectations. Warm Regards, Ashwitha A. Team AdNabu

Dear Brian & team, I'm sorry to hear about the challenges you faced, and I apologize for any inconvenience you were caused. I have investigated the issue. Ours is an embedded app that is built for Shopify. When you want to sign in to the app using your Google account, there is a restriction as per Google's policy that Google will stop the sign-in until you do it through some browser. This is done to help protect your account by Google. You can find more information in the help article below. https://support.google.com/accounts/answer/7675428 I hope you understand that this is not a limitation of our app and we are bound to Google's policies. Thanks for your understanding and as discussed via email, please feel free to return to our app whenever you resume your e-commerce operations and I will get your products on the Google Merchant Center. Warm Regards, Shubham Team AdNabu

Dear acacuss admin & team, I hope that you are doing great. I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing. I also tried reaching to you multiple times via email & phone calls but could not establish a connection. I am willing to help you properly understand the pricing. At the same time, I am also willing to provide the best value of the app to you so that you get the proper worth of the app's charges. To summarize, if you take the freemium plan of our app, you will only get charged if you get more than 10 online orders in your store during the billing cycle. Please reach out on the existing email thread if you want to try it again. All the necessary help is extended to you from my side. Thanks, Shubham Team AdNabu

Lieber Rolf, Es tut uns leid, von Ihren Erfahrungen mit unserer App und den aufgetretenen Schwierigkeiten zu hören. Wir versichern Ihnen, dass uns unsere Nutzer wirklich am Herzen liegen. Ihre Zufriedenheit hat für uns oberste Priorität. Wir haben erhebliche Anstrengungen unternommen, um das Problem zu lösen, mit dem Sie zuvor konfrontiert waren. Wir schätzen Ihr Feedback sehr und wären Ihnen dankbar, wenn Sie uns eine weitere Chance geben könnten, Ihnen bei dem von Ihnen erwähnten Versandproblem behilflich zu sein. Unser engagiertes Support-Team ist für Sie da und engagiert sich für die Lösung Ihrer offenen Probleme. Bitte wenden Sie sich an uns, damit wir die Angelegenheit weiter untersuchen und Ihnen eine Lösung anbieten können. Wir sind entschlossen, Ihr Vertrauen zurückzugewinnen und sicherzustellen, dass Ihre Erfahrung mit unserer App Ihren Erwartungen entspricht. Vielen Dank für Ihr Verständnis und wir hoffen, dass wir wieder die Gelegenheit haben, mit Ihnen zusammenzuarbeiten. Grüße, Team AdNabu

Lieber Nordland.Shop Admin & Team, Es tut mir sehr leid, dass Sie schlechte Erfahrungen mit unserer App gemacht haben. Unsere App erfasst alle Einzelpreise, die in Ihrem Shopify-Adminbereich für Ihre Produkte vorhanden sind, und sendet sie an Ihr Google Merchant Center. Wir haben versucht, dies in Ihrem Fall zu lösen, waren jedoch eingeschränkt, da der erforderliche Zugriff nicht verfügbar war. Ich versichere Ihnen jedoch, dass unser Entwicklerteam dies immer noch für Sie untersucht. Wir werden versuchen, unsere Hilfeartikel in Zukunft auf Ihre Sprache zu aktualisieren. Wir versuchen, unsere E-Mails immer in der Muttersprache unserer Kunden zu kommunizieren, wie Sie sicherlich schon bemerkt haben. Bitte entschuldigen Sie alle Unannehmlichkeiten, die von unserer Seite verursacht wurden.

Hi, Please reach out to our support, and maybe we can help you get your account back. Concerning compare at price issue, We send compare-at-price as price and price as sale-price to Google Merchant Center as recommended by Google. Failing to send data this way can get your products disapproved due to price mismatch. Coming to the misrepresentation issue, This is a store-level violation and not related to product data. The most common reasons for this error are missing privacy policy, contact info, etc. We have thousands of stores using our app and running sales on their store. None of them are affected due to sale-price or compare-at-price. There is a misunderstanding. Do reach out, and we can help you out! Salil

Dear Carlos, I hope that you are doing great. I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged. I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you. Thanks, Shubham Team AdNabu

Dear Evan, I am extremely sorry for the inconvenience that was caused to you. We tried our level best to fetch your product data from your website. I earlier notified you via email that your products not being visible in the app was being caused because the response was pending on the Shopify side regarding BulkGraphQL. Our app uses this method to fetch the product data from the website. This was not directly a bug on our side and products get immediately displayed in the app in all cases. We have already taken care of this from our side. You should always feel free to write back to me if you wish to give it a second try. Thanks for your understanding.

Dear Menachem, We are extremely sorry for the total inconvenience caused to you from our side. It's unfortunate that you did not have a good experience with our app. We were earlier able to solve the blank screen issue that was happening on your end. I am sure that you must have now cross-checked it, as informed earlier over email. I have also cross-checked your Google Merchant Center account. I can assure you, as per the info available with me, that your account is ready to serve ads. Your main account that is connected with the app is not suspended. You should feel free to write back and we can take your concerns forward and try to help you in the best possible way.

Hi We call our customers only if they are facing any issues. We do this to proactively help them fix whatever issues they might have, as email and other async communication take time. Coming to the issues you faced, SKUs are mapped to MPN by default as recommended by Google. Barcode is what is synced as GTIN by default. If you want to map SKU as GTIN, we can do that. You just had to ask our support team. Images, shipping information, etc., are all synced by us by default. I don't know the issue you were facing, being honest. Our app can also sync Google Product Category via metafields. Documentation on this is available in our help articles. But unfortunately, we never got an opportunity even to understand your issues. You said the app is not working via chat and immediately left a 1-star review. You also did not respond to our chat/email/calls. We are a small team, and I think this is unfair. Anyway, If you ever want to work with us again, feel free to install the app. But please allow us time to at least understand your concerns.

Hi Your questions were slightly advanced and our customer support executives did not know the answer right away. Sorry about that. We ask you to get on a call so that our experts can answer your queries.