Simprosys Google Shopping Feed
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I was getting error in GMC regarding shipping and contacted with Simprosys Feed App Support team, they quick help to fix error. Guys, thanks for helping.
First of all the customer service was exceptional. Sohil Vhora from GSF Customer Support was the individual I worked with today. The knowledge of this individual was excellent, and the patience that had for me surely made a difference to the success of the tasks performed. I can recommend this application to everyone that is relative to its use to surely download and enjoy
Nothing but a positive experience with this app for the last 4+ years. We use it to submit our product feeds to Google, Facebook, and Instagram and is very easy to manage. When there are issues with third parties, support was incredibly helpful and always resolved the problems in a short amount of time. Thanks for making it easy.
support team is very help. very good app and good support team al five stars **************************************
the best service ever - these guys have helped me a lot with my issue would recommend them highly - the best google merchant feed app.
The app is great and their staff was very helpful when we ran into a snag with Google. They value their clients and we really appreciate that!
Very good app, simple to use but very complete and Ashvin's support is incredible. Fast, very accurate and very friendly. The best app for your Google feed and local feed too.
Outstanding customer support! Helps you optimize your setup and integrations within minutes. Highly recommended.
Very nice support, Ashvin solved my issue. I wanted to resync my feed and remove the brand name I have on Shopify from my Facebook shop. Definitely recommend.
I have installed the app about a minute ago. This 5 star rating is not for the app itself but for the team who spent 2 hours with me on a video call yesterday and about 4 hours with me today to do the research, cleaning, fixing and setting up of the feed before installing the app just to make sure that my business does not suffer. My sincere thanks to Hemant and Saad for hand-holding me through the entire process. I wouldn't have been able to do this on my own. I hope that the app works fine and as expected. It will then be the complete justice. Thanks
Happy with the support and the Simprosys Google Shopping Feed app. Helpful team unlike many out there!
Update: They reply once and ask you to rephrase your question, and never bother replying back. You need better support people! Nilesh Bhambhani is not replying back, can you get us someone that can help fix the errors? Ticket# 567698 Previous Feedback: Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.
Dear Merchant, We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are committed to helping you fix the errors and boost your Google Shopping results. We have checked your case and we found that most of the errors/warnings are due to selling pre-owned (used) products, which are not allowed for Buy on Google Listings. This causes your products to be disapproved for this destination, but they should still be active for Shopping Ads. To solve this issue, we suggest you exclude your products from Buy on Google from our app. Alternatively, you can disable the Buy on Google program from your Google Merchant Center, which will be discontinued by Google in September 2023 anyway. Another error/warning related to product condition can be fixed by correcting the structured data markup for your online store. This requires some technical skills, so you may need to hire a developer to do it for you. If you don't have a developer, we can offer you our tech support team to help you with that. We have explained these solutions to you via email, and we have also sent you detailed guides and tutorials on how to use our app to fix the errors. We have also invited you to a Google Meet Call where we can show you how to fix the issue together via screen sharing. Alternatively, we have asked you to grant us access to your accounts so we can fix it for you. However, we have not received any response or confirmation from you regarding these options. As a result, the errors remain in your Google Merchant Center account. We urge you to take action and use our app to resolve the errors as soon as possible. We are always here to support you and guide you through the process. Please contact us at [email protected] if you have any questions or doubts. We appreciate your cooperation and patience. Thank you for choosing Simprosys Google Shopping Feed App. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia
This is a fantastic app that integrates multiple functions relevant to Google Ads, Merchant Center (and Bing), Google Analytics, product feeds, shipping feeds, supplemental feeds, and feed optimization. I highly recommend it. Additionally, the support team is awesome and dedicated!
The best app out there for google shopping feed and the support is live 24/7, even with free plan. I would like to think Taral for assisting me. Really amazing. I have to say that they made a lot of improvements to the app compare to before. Thanks Guys
Good support from Ashvin. we have the app for some time now and always have goten good support when we need it.
Mohit was very helpful, the feed has been really good so far would recommend if you need a datafeed!
Amazing app, does what it should. And an even better customer support. The Simprosys team always go out of their way to help solve any issues related to Google Shopping, even if it has nothing to do with the app.
Great app with lots of features just not available through the standard Google feed. Also had great support from Taral who has been a great help with my newbie questions. Fully recommend.
Highly recommended. Very useful, value for money & great customer service. Must have for all shopify stores selling on google & facebook.
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