Simprosys Google Shopping Feed
Simprosys Google Shopping Feed - Shopify App Store
Rating
4.9
feedback
6,438
chart
#196
All reviews
Rating Breakdown
Review RSS Feed
Aug. 24, 2023
I wanted to express my sincere appreciation for the outstanding support I received from the Simprosys app team. The level of assistance I received was truly amazing – every question I had was addressed promptly and thoroughly. A special shout-out to the support member named Saad, who went above and beyond to help me with everything I needed. Their expertise and dedication made my experience with the app seamless and enjoyable. I am truly grateful for their assistance and would highly recommend Simprosys to anyone looking for top-notch support and a user-friendly app. Thank you once again for everything!
Aug. 24, 2023
This is the best Google Ads feed app I've come across and they have excellent support. It works for the dynamic ads implementation too.
Aug. 24, 2023
This app is like having a personal assistant for your product feed, taking care of all the tedious details so you can focus on more important things, like binge-watching your favorite
Aug. 23, 2023
I have the best experience with the Simprosys Support Team. They were very kind and responsive. Definitely recommend using Simprosys app for the website owners. They are an amazing team!!!
Aug. 23, 2023
A must have if you do Google Shopping Ads. The customer service is best! They will go above and beyond to help you!
Using app
4 days
Total reviews
1
Average rating
5.0
Aug. 23, 2023
great app for google shopping, first time,first time using it , the online service is good and very fast reply and solve the problem, recommend!!!
Aug. 22, 2023
Very fast customer service. Always helpful and useful. Connected at midnight PST and answered all my questions very quickly!
Aug. 22, 2023
Great customer service they are always helpful in resolving issues. Happy to work with them. Very easy to use
Aug. 22, 2023
It has been good. I liked the customer service better when your hours were better. I have to time it before I go to bed to get help. But at least you help unlike Google.
Aug. 22, 2023
App works flawlessly, have used these guys for years. Great customer service, they go above and beyond if you have any feed setting questions, or need some customization.
Aug. 21, 2023
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service! I am really fed up with this app!!!Please return all my money to me!
Dear Merchant, Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused. We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status. We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email. However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!". We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have. We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work. If you have any questions or concerns, please feel free to contact us at [email protected]. We are always happy to help. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia
Aug. 21, 2023
Works great - and the support has been wonderful. Very quick to answer questions and help with correct set up.
Aug. 21, 2023
Le support client est au TOP! Super réactif et efficace et cela fait du bien de ne pas être laissé dans l'inconnu quand on utilise une app pour la première fois.
Aug. 21, 2023
I have been using this app for about six months now. I have found Simprosys very supportive in the setup and continued support of the app. Any queries are answered promptly, and they have also gone 'above and beyond' duty in helping me with my Shopify store. I would highly recommend Simprosys.
Aug. 21, 2023
Great app and support love it Higley recommended I use it for my Google and Facebook feed and also for the conversion tracking
Aug. 21, 2023
Application exceptionnelle ! Interface intuitive, fonctionnalités robustes et performance rapide. Un outil indispensable pour ma vie quotidienne. Bravo à l'équipe pour ce chef-d'œuvre numérique!
Aug. 21, 2023
O suporte é muito útil e atencioso. Estava realmente perdido e com muitas dúvidas e o Taral me ajudou esclarecendo esses dúvidas e me orientando sobre o que precisava fazer para resolver meu problema. Fiquei muito feliz com essa ajuda. Recomendo esse aplicativo e muito obrigado Taral.
Aug. 21, 2023
Very quick and their support team member Sachin went out of his way to help and into very well explained details! I would highly recommend this app to anyone who uses google ads
Aug. 20, 2023
Customer support is excellent, helped me quickly and broke down the jargon for me! Fast and efficient service on a weekend day which I thought was fantastic. I was served by Dharmendra who was very patient and a great help, I could not recommend more highly!
Aug. 18, 2023
I would like to share this incident, i had 4 accounts and all of them suddenly vanished after using this app, I don’t know what happened, something they have done
Dear Merchant, Thank you for sharing your incident with us. We are sorry to hear that you have experienced a problem with your accounts. We value your feedback and we want to assure you that we (or our app) have not done anything to cause the disappearance of your accounts. Please note that our app's primary job is to submit the product data feed from your Shopify store to your Google Merchant Center. We do not get access to any of your accounts automatically when you complete an integration process within the app. Account access must be granted manually by any Admin user. Therefore, we believe that the disappearance of your accounts is not related to our app, but rather to some other factors that are beyond our control. We would appreciate it if you could confirm when and how you lost access to your account. Did you notice any other unusual activity before or during that time? For example, did you install any other app or add any new team members to your accounts? There are some possible reasons why you might have lost access to your accounts, such as using weak passwords or credentials for your account or adding another user to your account who might have removed you from your accounts. We appreciate your understanding and cooperation. We value your trust and loyalty and we hope to continue serving you with our app. We are again assuring you that there is nothing wrong done by us as Simprosys or our App. We have already tried to get in touch with you via email but we haven't heard back from you. So kindly get in touch with us by replying to us at [email protected], so we can discuss the issue you are actually facing and help you suggest a possible solution for it. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia