GTManager
Google Tag Manager
Rating
4.3
feedback
28
chart
#2,648
All reviews
Rating Breakdown
Review RSS Feed
Sept. 13, 2023
This application has changed my life, it is the best if you have no knowledge of code. It facilitates integration automatically, I definitely recommend it, it is very easy to use!
Dec. 23, 2022
This app suits our needs completely. The support team has been as responsive as you get. They get things done. We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive. I recommend this app to anyone searching for a complete tracking solution.
Hi, Select Beauty. We are thrilled to hear that you're loving the Google Tag Manager app for Shopify! We value your positive feedback, and it means so much to us! Our support team aims to always strive towards giving our customers the best experience possible - if there is anything else we can do for you, feel free to reach out any time! Best regards, GTM.
Dec. 15, 2022
App still not working at all, after several times support trying to fix it. Not recommend to install.
Hi Certifi Cure. We're really sorry that it took longer than you would have liked to resolve your issue. This problem is now fixed. We would love to offer our sincere apologies, by giving you an extended trial period of 30 days, for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have. Feel free to reinstall the GTM app and let us know once it's done, so we can assist you with every need you might have. Please, contact us if there is anything else we can help you with. Thank you . GTM.
Sept. 7, 2022
So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!
Hi, Mish. Your satisfaction is our number one priority, and we're delighted to know that you found setting up our app easy and simple for your business! We are happy to help you achieve the results you were expecting by tracking all your data. Our team is here for any guidance you might need, so don't hesitate to get in touch - it would be a pleasure assisting you. Best regards, GTM.
Aug. 17, 2022
This app has really helped me with setting up and monitoring our Google and Social media tracking in one place, it's so easy to use and the support and resources are great
Hi, ijopower. Your kind words of support mean the world to us and we're thrilled that you found our app a breeze to monitor your Google and Social media tracking. If there’s anything else we can do, we'd be more than happy to help! Best regards, GTM.
July 19, 2022
Update: We have resolved internal issues which resulted in the app not loading as expected. Most importantly though, the author has been in touch immediately to resolve this issue. Support is important! Original review: We are using this app to publish our GTIN data to Google Merchant Center and it worked without any issues. Today we were notified by Google that 90% of our products on GMC do not have a GTIN. So we try to check what is happening in GTM, but ... "cannot connect to server" ... is this app dead?
Hi, Wired4Signs USA We appreciate you taking the time to update the review of our app and we're thrilled to have helped you achieve the results you wanted and solved the issues there once were. Customer satisfaction is one of our top priorities, so if there's anything else we can do for you please don't hesitate to get in touch - it would be a pleasure! Thank you! Best regards. GTM.
May 15, 2022
I want to make sure you cancel my free trial. As product tester prespective this is a difficult app.
We are sorry that you had problems with our app, we noticed that you installed the app on May 14, 2022 and uninstalled it the same day, although you had the 7-days free trial option which could have given you an appropriate amount of time to test the functionality. We will be very happy to help you with the configuration and provide the support you require to fully test the app and then make the decision whether you want to use it or not. You successfully cancelled your free trial.
Feb. 3, 2022
Don't even bother. Not only did they ask me to remove a template which was sort of working, they then didn't want to help to configure the tags in the template to ensure they are working. My Google Analytics is pretty much broken, not reporting any revenue or tag data and their customer service is shockingly terrible. I had initially used Niddocks who this company initially was, he was not only SUPER helpful, he was informative, technically sound and just plain great. The company then got sold to these guys and they have been cowboys ever since. After stressing that their tags were incorrect and infact their predecessor had added custom code to ensure the data layer objects could be ready, they then said I should pay $400 to get this fixed and they can take Paypal payments?! Seriously don't waste your time.
We're really sorry that you had a problem with your Google Tag Manager implementation. Our app is working correctly and unfortunately the issues you were experiencing were related to other code that somebody else had added that we did not have sight of and also don't offer free support for. We were very happy to help with configuration of tags in Google Tag Manager as part of our support offering and we also suggested that you carry out a test order and share the results with us so we could help but you did not do this. We do offer paid for support for issues unrelated to our app but this was not taken up by you. Once again I'm sorry this didn't work out for you but we have done what we can to assist with issues relating to our app but we do not offer free support for issues caused by code that has not been added by us.
Dec. 4, 2021
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests. Please, let us know if we can assist you with anything else. We will be glad to help you. Best regards. GTM.
Nov. 18, 2021
We tried to install Google Tag Manager App, and after 6 frustrating days we had to uninstall the app to go for an alternative solution. Customer support was poor: hardly responsive, inefficient.
Hi, Oktaaf. We are sorry to hear your experience using GTM app for Shopify has not been the best, and we could not assist you with the support you needed at the right time. We appreciate your feedback since it helped us to keep working and improving our app and the support we offer. If you are happy to reinstall our app we can offer you an extended trial period of 30 days for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have. Please let us know if you are interested or if you have any questions we can help you with. Looking forward to hearing from you. GTM.
Oct. 28, 2021
I am new to this app. The devs have done what the app is supposed to do. But the thing I want to highlight is that they are trying to do much more and help troubleshoot customers with other problems. I hope ever app has this customer service in Shopify. Great work guys, hope you the best!!
Thank you so much for this big support, The Velvet Bow. Taking the time to share your experience with us, means a lot and encourages us to keep improving what we are doing. Don’t hesitate to reach out if you have any questions we can help you with. Kind regards. GTM.
Feb. 9, 2021
Rob's rapid response and amazing support truly make this one of the best app experiences I have had on Shopify. Rob went above and beyond to resolve GTM setup for us free of charge which was a constant issue for our store.
Hi, Wooden Cork. Your success is our pleasure, and we're over the moon that you've achieved the results you wanted! At Google Tag Manager for Shopify, customer satisfaction is at the forefront of what we do - so if there's anything else we can help with please let us know. Best regards. GTM.
Feb. 9, 2021
Rob was able to solve our Google issues within minutes. App and support are top notch. I cannot thank him enough for getting our GTM all setup correctly.
Hi, BottleBuzz. We're grateful for you taking the time to provide us with such wonderful feedback! Rob was delighted to help get your GTM set up and running smoothly. Thanks again! Best Regards. GTM.
Dec. 19, 2019
Rob helped me one-on-one and fixed every issue on my Shopify! He is so amazing, Best customer support I've seen before! This app is my highest recommendation for anyone - who is want to setup google tag manager!
Hi, Made Terra. It's been a while since we last spoke, but that doesn't mean we've forgotten our appreciation for the review you left us! We're delighted to hear that our support team was able to help get Google Tag Manager set up and running. Thanks again,--we really appreciate it! Best regards. GTM,
Dec. 5, 2019
The customer support is the gold in this app. Rob Edlin worked with me one-on-one to correctly set up and fine-tune our various tracking pixels and coding using Google Tag Manager. Epitomy of professionalism and customer service. This app and more importantly the people behind it get my highest recommendation.
Hi, Icey-Tek USA LLC. We're thrilled to have the opportunity of helping you take your app experience up a notch! Here at GTM, we strive for nothing less than perfection when it comes to optimizing tracking pixels and coding. Thanks again! Best regards, GTM.
Feb. 6, 2019
I have to echo some of the other reviewers here - Rob bent over backwards to help install the app, helping with Google Analytics, Google Tag Manager (installed quite a few tags and triggers), and the Shopify store itself. Great customer service!
Hi, K2xLabs Pet Health. We truly appreciate your feedback and kind words about our team's help in setting up your Google Analytics and Google Tag Manager accounts, as well as tags, and triggers. Your satisfaction is the best reward we could ask for! If you ever have any other questions or concerns, please don't hesitate to reach out. Best Regards. GTM.
Nov. 9, 2018
Really great app. Super efficient install and really helpful support. Thoroughly recommend this app.
Mami Wata - UK DEVELOPMENT, We are always happy to hear how our customer support team is helping out! Our sincere thanks go to you for taking the time and effort to share your experiences with GTM app! Best Regards. GTM.
Jan. 27, 2019
This app stopped reporting the value of the conversions to Google Analytics a few weeks ago. Developer has told us that they would correct it after asking twice to get it fixed. Will be removing app and finding a different approach. I can echo the other positive reviews. I have had superb customer service from a few of the Apps we using. This is by far one of the best, attentive providers here.
Hi WELdental Thanks for taking the time to leave us your feedback. We are sorry we couldn't resolve this issue for you. There are a few combinations of config and checkouts that cause problems, but sadly we couldn't get to the bottom of this one. We hope you've found a solution to the problem, but we'd love to have you back if you haven't and will do our best to find a solution. Best regards. GTM.
Oct. 16, 2018
The best support that I have ever experienced on Shopify. Rob is my hero. He saved my store, as the old app that I installed just ruined my theme and tags, and those developers didn't respond at all. Rob just resolved all my issues, and he supported me in all steps. Thanks for your great support.
May 31, 2018
Hands down best support I have received for an app this cheap - I would recommend 100% as the best solution to deal with all your shopify tracking needs.