Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,658
chart
#111
All reviews
Rating Breakdown
Review RSS Feed
Feb. 23, 2023
My Account with them got suspended for "misrepresentation". All of the other sellers have been correct and it has been a lousy experience trying to get your business out there and having been flagged. So stupid. Will not recommend.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. All the best, Robyn
Feb. 21, 2023
This app is trash, just like most of the apps on the Shopify platform. Lots of errors. Missing titles in my Google merchant. If I could give it minus 100 stars, I would. This is ridiculous that such a platform as Shopify makes so much trash... That's a perfect example of highly paid VPs that are total morons, getting paid tons of money and never getting fired. Doing minimum and destroying companies. Little people get laid off but never these schmucks...
Hi there, Vance here with Shopify. Thank you for taking the time to let us know about your experience with the app. I've sent you an email to offer further support. Vance | Shopify Support
Feb. 20, 2023
That's a shame for an official Shopify App : - Only 1 country targeting feed - Does not even link UPC/EAN to Merchant center - So few settings (Cannot desactivater "out of stock" products by example in our feed
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Mario | Shopify
Feb. 16, 2023
Has worked great for a few year, but doesn't work at all now. Nothing feeds into Google. Find another app.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with products feeding into Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
Feb. 16, 2023
Bis ende Dezember hat es wunderbar funktioniert. Dann wurde mein Merchant Konto gesperrt, wegen Falsch Darstellung. Wenn man dann auf Diagnose der einzelnen Produkte geht Sperrung: "Drogen Alkohol Darstellung". Ich verkaufe Uhren! Es gibt etliche Shops die, die gleichen Produkte anbieten. Ich habe schon zich Logos hoch geladen, alle samt abgelehnt. Muss ich einen Grafik designer beauftragen? Ganz ehrlich so langsam nehm ich das Persönlich. Selbst ander Aps probiert. 15.000 Artikel abgelehnt? Wenn 20 % gesperrt werden ok, aber die ganzen 100 %. Ich habe alles Probiert einzelnen Artikel Probeweise geändert mit dem was in der Diagnose steht, kurz danach gesperrt. Hier hat man als kleiner Gewerbetreibene keine Chance.
Feb. 15, 2023
Support is terrible. Conversion tracking is not working .... not data layer is installed on my store. It is supposed that this channel installs the boiler plate code for enhaced ecommerce tracking but none is registered I've tried to contact support (email only ) this is really boring
Hi there, Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Feb. 14, 2023
This doesn't work anymore. It was great before, have used on many different Shopify sites and now it won't let me submit any data. Please fix it - thanks.
Hi there, Thank you for taking the time to install and use the on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Feb. 14, 2023
Does not load product information correctly. Must add barcode and brand to google even though I have entered the UPC for a licensed product.
Hi there, Thank you for taking the time leave a review - all GTIN and UPC data added to the barcode field will only sync when the Custom Product field has been set to "False". Meanwhile brand can be synced via the Vendor field found on the product page. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Feb. 8, 2023
WISH I COULD GIVE THIS APP 0 STAR. TERRIBLE APP. WOULDN'T RECOMMEND IT AT ALL. PRODUCTS ARE KEPT IN PENDING, CONTACTED SHOPIFY AND GOOGLE SEVERAL TIMES AND THEY ARE NO HELP. VERY DISAPPOINTED WITH THIS APP, AS SOON AS ONE ISSUE IS FIXED ANOTHER ONE POPS UP... I GIVE UP!
Hi there, Chris from Shopify here. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Chris | Marketplaces Support Specialist Shopify
Feb. 8, 2023
We used this app and our google ads and merchant account got suspended. This is the very risky app to use. We are not sure now how we can active our account again
Hi there, Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Chris | Shopify
Feb. 4, 2023
Terrible app. Never been able to publish my products to google although I completed all the needed steps. Products are kept in (pending) status forever. Contacted Shopify support, but they were not able to help. In my merchant account, it seems that products were not synced at all and there is no product feed. I will uninstall the app and find another platform to sell my products. Shopify is a disappointment.
Hi there, John from Shopify here. We really appreciate you taking the time to leave feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app and get you up and running. John | Marketplaces Support Specialist Shopify
Feb. 3, 2023
Very sad to see this app not be everything we wished for. The app caused our Google Merchant account and Google Ads account both to be suspended and we just can't get it back cause a lot of issues and we are loosing lots of business due to this. Very disappointing and main issues are due to the information not being transferred over to Google from Shopify in the right manner which causes google to think you are fraud due to missing information... Talked to lots of experts and they all say its because of the Google App on Shopify its very disappointing. Would not recommend it.
Hi G2G Collect, William here from Shopify, thank you for taking the time to review our app. I see that you mentioned your account was suspended. I'll need to email you to discuss the specific details regarding your account. Please look out for my upcoming email. William | Marketplaces Support Specialist Shopify
Feb. 3, 2023
Bad app with constant issues with products. One day the products will all be kicked off the app for no reason. Hasn't generated any traffic for the site. You are better off just sticking with the SEO-generating search.
Hi there, Thanks for reaching out and leaving a review. My name is William from Shopify and I'm here to assist you. I see that you've had a bad experience with the app recently and it may have been caused by an error that took place in January. Please watch your email as I'm going to reach out to you to discuss your store specifically. William | Marketplaces Support Specialist Shopify
Feb. 1, 2023
I was wondering if there is any documentation about this app, my changes doesn't seem to sync, also I was wondering if there is a way to push all the products again, I was not able to find any option. Once a change is made I also was not able to find any status like "processing" or any indication that my changes are being taken in consideration, any help will be appreciated.
Feb. 1, 2023
Wasted so many phone calls. They couldn't keep appointments straight. They couldn't keep straight what website they were calling about and I guess they have to rebook for a new day if its not exactly the topic and website they are calling about. Oh and they won't rebook for you over the phone on the call. You have to then play email tag back and fourth for many more days before they set a time. But don't expect to get anything done when they call again! They spend the first 5 min trying to get off the phone and convince you to rebook because they thought it was for another domain or something else. Wasted so many phone calls and never got anything even started to be set up. Avoid if you can!
Hey there, Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear about your experience attempgint to set up phone calls for support. I'm going to follow up with you in an email to open up the lines of communication here and see if we can help address this concern. Brett | Shopify
Feb. 1, 2023
Okay right outta the gate there's a problem. I just signed up and I had to verify myself 3 times yet the app keeps telling me I'm not verified. And now I can't even find it in my list of installed apps Gnome Goods
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing verifying your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
Jan. 29, 2023
This app was working perfectly fine for us up until around 30th DEC 2022 but maybe it quit prior to that? Since then, we've had no product updates and as a result, our pricing on Google is incorrect. We've tried uninstalling the app, and connecting our Google account again but still, no products are being synced. Also it's saying many products will expire....need help please!
Hello Macomb Marine Parts, Chris here from Shopify I recognize that you have products expiring soon and have faced sync issues for some time now; however, there was an error with the channel that was preventing data from reaching Google. This has now been resolved and you should see your products sync shortly. I'll send you an email to review specific details for your store. Chris | Marketplaces Support Specialist Shopify
Jan. 28, 2023
My products are stuck pending approval for weeks. It says 3-5 business days but it's been almost a month and no updates.
Hi Ink Wave Print, William here from Shopify I recognize that you have had your products in pending status for quite some time however there was an error with the channel that was preventing data from reaching Google. This has now been resolved and you should see your products sync shortly. I'll send you an email to review specific details for your store. William | Marketplaces Support Specialist Shopify
Jan. 28, 2023
Tengo problemas permanentes para sincronizarlo con la tienda. He ido incorporando categorías de los listados de productos google, he ido haciendo mejoras, pero siempre terminan dando un error a los productos.
Jan. 27, 2023
There is no option to bulk edit missing fields and the app is very slow. Would take me years to edit the missing fields 1 by 1. Pointless app.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. Vance | Shopify