Google & YouTube
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Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams. In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127 We hope this helps and thank you again for the valuable feedback.
Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado
Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps: 1. disconnect Google & YouTube app in Shopify 2. Then go to Merchant Center and delete those products manually. By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify
It sucks, it won't sync the SKUs I set up in the shopify backend
Thank you for leaving feedback. In looking at your account it looks like all your offers are serving on Google. This help center article may be of some assistance: https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=7569816075319317435-NC If you are still having issues with your SKUs and GTINs, can you please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
It doesn't work.
Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
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