Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,325
chart
#292
All reviews
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June 7, 2023
Not working in My site because our oficial european currency BGN is not supported from GOOGLE. Bulgaria is in European Union but not for Google. I can't check the Target country and language options BECAUSE they determine store currency: Bulgarian Lev (BGN)
Hi there and thank you for the review and feedback! Good news, we took it back to our technical team and we should have BGN enabled within 1-2 business days. You should be unblocked by the end of the week.
June 7, 2023
yes 使用起來很方便連結性很高 對廣告上面有實質上的幫助 如果有使用上的問題也可以馬上詢問 如果有更方便的教學課程會更好 接下來就是實際使用上的比較 如果都很順利的話就會繼續使用下去謝謝你們開發軟體
June 6, 2023
A great app, easy to setup, helpful tips in case you get stuck on setup. Must have a Google Merchant Account setup in order to run the app, but they help with setting that up also.
June 6, 2023
In GA we have multiple accounts, each with multiple properties. We are trying to connect this app to one of the accounts, but it keeps defaulting to the same one with no option to choose. Is there a way around this?
Hello, we are sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more.
June 5, 2023
The same happened to me. A total disaster of configuration inside Shopify. This is one review left before me. "I have entered and double-checked the contact information in my store a thousand times. Customers can access the page - Contact Form, a link to my contact information and pages on social networks. There is an e-mail at the bottom of the page. Shopify support has confirmed that I have done everything correctly. And after all this, the app answers me that Google verification is not passed." So Shopify says I'm good but when you enter your account at Shopify, it is still not connected.
Hello and thanks for taking time to leave a review. Apologies for any frustration and I will share the feedback with our team. Click on the blue text: "Confirm that you've added contact information to your online store" and a popup should present itself then click okay. That should then resolve that open checklist item for you and unblock your onboarding. I will reach out directly to you to ensure this resolved your issue.
June 5, 2023
No support or any details whom to contact. Need someone to get back to me, this thing has created 3 tags that I do not recognize and have no Idea how to remove them. Deleting the app does nothing.
Hi there! Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more and work through the tagging issues. Thank you for your patience - we look forward to getting you up and running.
June 2, 2023
Duo to the problem has been solved, I give another 4 stars review. I hope the best way to fix a problem is not to give a bad review.
June 2, 2023
Avoid! Worst support ever. You will only get copy and paste answers that are generic so look for another app. I cannot understand why Google does not put just a bit effort into this. I have started 4-5 support tickets with no-value reply and they seem not really interested to solve, in some cases, they reply back to Shopify. The conversion value does not work correctly between the app and Analytics/AdWords. Incorrent title displays between Merchant Center and Shopify.
HI -- Thank you for your feedback. I've reached out to you privately to try to identify and address some of the issues you may be seeing here.
June 2, 2023
Hi I will improve the star rating once I get some help! I have the refund and terms of service policies linked from the footer nav, but the app is saying I still need to have this done. I'm not sure what else I can do. This is for herdandgrace.com. Merchant Center options are all grayed out until this is resolved. RESOLVED - GREAT APP, great customer service
Hi, thanks for your feedback. The best way to get support is through the Get Support link within the app. In the meantime, Onboarding with the Google & YouTube App requires your Shopify Store to have the sections within Settings > Policies filled out. I've followed up with you through private email to ensure we can resolve your issue.
June 2, 2023
Es ist nicht möglich ein bestehendes Merchant Konto zu verbinden. Lediglich wenn man über die App ein neues Merchant Konto erstellt funktioniert es. Vom Support keine Antwort erhalten.
Hi -- Thank you for your feedback. You should be able to connect an existing Merchant Center Account as long as you have admin access to that Merchant Center account and it is the same google user account you are using on step 1 of this app. I've reached out to you privately over email to try to help you resolve this issue.
May 31, 2023
后台里，无法显示 Google Merchant Center 帐号，找了Google 和 shopify官方，都是相互踢皮球，Google说不是自身的问题，shopify说跟自身没关系，Google说去找shopify， shopify说去找Google。
Hi -- Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more
May 28, 2023
This app doesn't let you push the required Variants info to the merchant center. - The app appends the Product name + Variants options in the title attribute for content API by default - The "color" field is disabled in the Bulk edit page for variants. - "Custom labels" are disabled in the Buld edit page for variants. - ***missing Feed attributes*** on the Content API prevent you from fixing the issues aftermath using Feed Rules. I would love to see google to atleast offer all the required listing fields to shopify users.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Anh | Shopify
May 25, 2023
Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app. Brett | Shopify
May 23, 2023
PCTechSupply.com uses Google advertising and it has been an absolute excellent integration for free remarketing and dynamic free listings on Google's shopping network. The only downside to this is that it is limited on what you can sell based on Google's policies, however, for most people this is a quick and seamless way to get your items listen and seen. Thank you!
May 22, 2023
Perfekter Match in der Integration mit Shopify. Die neuen Tools zur Verbesserung der Auffindbarkeit sind gut gelöst. Vielen Dank Google Team
May 21, 2023
Does not sync local products properly Have been in contact with support for more than 2 months and still no solution was given to me
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Mario | Shopify
May 10, 2023
Needs a little bit of work because it is not a seamless experience at the moment. It isn't a one step affair, as you need to toggle a few things on the google merchant center side to ensure products get listed, but that was an easy enough problem to solve. My only issue is that the API doesn't support Local Inventory listings which looks like a google side problem as they don't enable it from the API feed. It only allows the API to do ads, listings, and dynamic remarketing. That means you need to add another app to produce the XML feed for that service. Only other issue is that it doesn't automatically determine sales items and markdowns from the Shopify side. If there is a compare-to price, that should flag the product as sale badge and price drop badge eligible without promotions. No idea if promotions port, since I haven't done one yet. Once they fix those bugs, this thing would be priceless.
Hey there, Brett here from Shopify support! Thank you for taking the time to provide feedback on your experience. We're constantly looking for ways to improve the Google Channel experience. I'll be following up via email to help address your feedback! Brett | Shopify Support
May 9, 2023
Alles ist von Shopify aus leicht und übersichtlich steuer- oder einsehbar was Google angeht. Die dahinter liegenden Anforderungen und Prüfungen liefert shopify gleich mit und so habe ich im nachhinein gleich festgestellt gibt es sogar die Produkttabelle die Google benötigt um Werbung zu machen. Ein geführtes 2 Tage Training bei Shopify oder von Google bezogen auf Shopify hätte ich mir sehr gewünscht. Die gesamte Shopify - Google Welt ist immens groß und man kommt nicht wirklich voran wenn man dann doch eine Fehlermeldung hat. Der Support ist dann eher mäßig und verweist auf allgemeine Docs mit vielen Seiten und ungenauen Lösungsansätzen. Nichts desto trotz ist die App in Shopify super und die beste Hilfestellung die es gab.
May 9, 2023
Great app, works as it suppose to and update all products automatically. Would like to suggest to add multiple feed option for international merchants to list items to multiple countries with different currency and URLs, as setup in shoplifty markets.
May 4, 2023
After a lot of research and learning from Google and Youtube. Apps are great for conventions, Ads, and Organic traffic.