Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,122
chart
#93
All reviews
Rating Breakdown
Review RSS Feed
Nov. 12, 2022
One Problem chases the other. There is easy and working AND then there is Google channel, which is not working at all.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. Vance | Shopify
Nov. 10, 2022
We are not be able to open our shop. They usually reply message in 1-2 weeks and the review process takes even longer. It caused my business closed for 3 weeks.
Hi there, William here from Shopify support, thanks for your feedback regarding the Google channel. I want to help you with your Google channel so I'm going to reach out to you to discuss the next steps we can take. William | Marketplaces Support Specialist Shopify
Nov. 10, 2022
App used to work just fine, all my products are provided with gtin, barcode etc.. But since couple of months my products are not send through.... unable to reach google or shopify to fix this issue!
Hi there, Thank you for your feedback about the Google channel. My name is John with Shopify support and I'll reach out to you directly to review your account and see what we can do to assist you with any issues with your products syncing. Please watch out for my upcoming email. John | Marketplaces Support Specialist Shopify
Nov. 10, 2022
Google really makes it difficult to post items on their platform. I have spent countless hours trying to figure out why NONE of my merchandise is approved to list on their platform. I have specifically asked them hat needs to be done, no one has an answer they just keep sending me the same messages over and over with no assistance or instructions even AFTER I emailed them asking for help. This is a joke!!! They are either suspending my account or not approving anything I upload. I hate it!!!
Hi there, Thank you for your feedback about the Google channel. My name is William with Shopify support and I'll reach out to you directly to review your account and see what we can do to assist you in getting these products approved by Google. Please watch out for my upcoming email. William | Marketplaces Support Specialist Shopify
Nov. 9, 2022
Useless google app, only problems and suspended account for no reason. GOOGLE SUPPORT IS JUST USELESS WE DO NOT RECOMMEND
Hi there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
Nov. 9, 2022
My products have gtin but it is not sent through the googlechanel. It is frustrating that Shopify or google don't fix this well known bug. the problem has been well known for several months. Why don't you want to fix this problem?
Hi there, Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support. Brett | Shopify
Nov. 8, 2022
This just sucks I’ve been having trouble with google since last year Everytime I fix the problem Google suspends my shop
Hi there, Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support. Brett | Shopify
Nov. 8, 2022
This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.
Using app
Over 3 years
Total reviews
2
Average rating
3.0
Hi there, Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support. Brett | Shopify
Nov. 11, 2022
UPDATE: Shopify contacted me with a fix. Not sure if it will work. Before this I worked out another method by adding a supplemental feed to Google Merchant Center but working out the mapping of the Shopify Google Merchant Code (which is random and doesn't contain you SKU) to my SKUS and therefore GTINS took a lot of work. SHOPIFY - could you not default the Custom Field 0 to be SKU or some easily traceable identifier in Merchant centre other than product title? This is broken. It doesn't upload GTINS. The feed works in part, but you have to realise that the product listings aren't complete. All my GTINS are input yet this app doesn't feed them to Google so Google flags and demotes the listing as incomplete. I am having to work on a manual workaround rather than buy yet another addon app. Shopify developed apps need to work and to integrate properly with Google, or don't make them available and mislead people they do their job. It is frustrating that Shopify don't make the effort to fix this well known bug.
Hi there, Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support. Brett | Shopify
Nov. 8, 2022
La maggior parte dei prodotti non viene approvata per errori con il GTIN (che invece è presente). Davvero pessima
Nov. 7, 2022
Einfach nur schrecklich, obwohl alle Daten in meinen Shopify Produkten zur Verfügung stehen, erkennt diese App sie nicht. Support Unterstützung 0 Punkte.
Nov. 4, 2022
This has been a horrible experience that has cost me so much money paying for experts to fix everything in my inventory in order to manually add my products on Google > First Mis-Representation Now my products are dis approved .. Im not having any of these problems with Facebook marketplace and that's sad.... So much of my energy time and money just wasted and all I get is read this in support and give a thumbs up if it helps. It does not > I just want this issue resolved now its Christmas and I can get products from my store listed to sale. This is so defeating it make me either want to migrate my site and go where there is support or leave dropshipping completely ...
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Nov. 3, 2022
All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.
November 7, 2022 Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
Nov. 3, 2022
לא להתקרב אתר בעברית ישר נחסם עם שגיאה "אתר זקוק לשיפור" קרא לי עם שני חנויות שבניתי בשופיפיי אני מזהיר אתכם לא להכנס לגוגל שופינג!
Nov. 3, 2022
No es posible que dé tantos errores al conectar con shopify. Increiblemente mala. Y no hay documentación de ayuda... unicamente para errores genéricos
Nov. 3, 2022
Compte Merchant Center suspendu car votre application est nulle. Attention ne va pas chercher les codes EAN des produits et Google vous pénalise... Appli à éviter.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Nov. 2, 2022
Non mi ha dato modo di scegliere il paese di destinazione. I prodotti anche se approvati non compaiono in google shopping. Quelli non approvati hanno motivazioni fasulle (immagine che non ritrae il prodotto in modo chiaro, quando non è palesemente così). Una totale perdita di tempo. Inutile.
Hi there, Nate here from Shopify. Thank you for sharing your feedback about your experience with the Google channel app. While Google determines product eligibility and it is Google's policies that would be enforced, we can definitely see if there is anything we can do to get those products approved. I'll be sending an email out to open up the lines of communication. Nate | Shopify
Nov. 1, 2022
This do not work. I was thinking it just was my luck but looking at all the reviews it's not just me. I have troubleshoot so many times. Google no help and shopify def not any help.
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support
Nov. 1, 2022
My items are disapproved and now my account is suspended. I have tried to fix the errors but can not get my items listed on google even though I am paying for a google ads campaign!
Hi there, Thank you for taking the time to leave a review for our app. My name is Ashley from Shopify support and I'll be helping you today. I understand that your Google Merchant Center account has been suspended. I'll follow up with an email to you so we can review what our options are. Ashley | Marketplaces Support Specialist Shopify
Nov. 1, 2022
The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support