Google & YouTube for Shopify

Google & YouTube

Drive sales by showcasing your products on Google and YouTube
Rating
4.5
Feedback
5,050
Reviews
Chart
#68
Shopify

All reviews

1 / 5 Share
Sept. 7, 2022

can not get it to work...keeps unpublishing items due to gtin/mpn..We have custom products that do not have these. Tried everything we read about to fix this issue..Is useless

Store Using app Total reviews Average rating
WWW.GOINGDEEPSNORKELS.COM Over 3 years 1 1.0
Developer Reply

Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify

1 / 5 Share
Sept. 5, 2022

It doesn't pickup product variations and discounts. It randomly rejects my products saying the price doesn't match the landing page price when there is discount or variations

Store Using app Total reviews Average rating
Exotic Bazaar 22 days 2 1.0
Developer Reply

Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support! Vance | Shopify

1 / 5 Share
Sept. 1, 2022

seems like a common problem people are having. does not link without flagging misrepresentation. I am trying to link my store to my youtube channel and it's not working.

Store Using app Total reviews Average rating
hook2cook 12 days 1 1.0
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share
Aug. 31, 2022

Seamless workflow my butt. Your integration is horrible. Can’t even fetch images with saying the product failed. 6 hours of my life gone because I thought it was me, but it was always you. Not worth the hassle.

Store Using app Total reviews Average rating
Real Rife Machine About 9 hours 1 1.0
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share
Aug. 28, 2022

Can't group products with different sizes into single listings. So it's useless really. Definitely dont need dozens of listings, 1 listing for each size!!!

Store Using app Total reviews Average rating
Just Tall 6 months 11 3.9
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share
Aug. 25, 2022

After connecting my YouTube brand channel all products are imported to YouTube. But you are unable to connect to my main Google Ads account. You can only use your Google Ads account if you have a personal YouTube account. Almost no professional YouTuber uses a personal YouTube account. A YouTube brand account does not have its own email address and thats why you can not access to Google ads.

Store Using app Total reviews Average rating
Princore GmbH 10 months 6 4.2
Developer Reply

Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are currently facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can. Nate | Shopify

1 / 5 Share
Aug. 23, 2022

Made a campaign through this app and got a suspension from google for "circumventing systems". It is impossible for me to get through to google and ask them what is wrong. Shopify support does not want to help either, as they say google are to blame, eventhough the only thing I have done is to name the campaign and set a daily budget in the app. Something must be wrong with this APP. Please someone reach out if you know how to get this solved.

Store Using app Total reviews Average rating
Preloved Electronics 5 months 6 4.3
Developer Reply

Hey there, Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify

1 / 5 Share
Oct. 21, 2022

There is no other racist dictator organization like Google. If you are angry with Putin, look at Google. they are number 1 step away google, they will fk your business

Store Using app Total reviews Average rating
Developer Reply

Hi there, My name is William from Shopify support, I'm going to reach out to you directly to discuss your account specific concerns with the Google channel by Shopify. Please look out for my upcoming email. William | Marketplaces Support Specialist Shopify

1 / 5 Share
Aug. 23, 2022

Trying to connect your shop to youtube via this app is about as painful as a horse repeatedly kicking you in the face.

Store Using app Total reviews Average rating
Chillhop Music About 1 month 5 4.2
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share
Aug. 22, 2022

I've had thousands of my Shopify products in my Google Merchant center successfully for more year or two with no problems. My website is Claimed (green checkmark) and email verified (green checkmark). All the sudden my products are removed, and Shopify says my Merchant Center has been suspended, even though when I log into my Google Merchant Center admin it says I'm a "trusted store" and that there are no issues listed (other than lack of products now). I've also not received any emails notifying me of any problems or any indications as to why my products are suddenly removed. So I disconnected Google from within Shopify and re-connected it and now Shopify says my website is claimed by someone else even though it's successfully claimed by me in the Google Admin (green checkmark). I've contacted Shopify and Google, and have heard from no one with any solution to this. Can someone please help? I just want to get my products back in Google Merchant Center. Thanks! Debbie / Atomic Mobiles

Store Using app Total reviews Average rating
Atomic Mobiles Over 4 years 2 3.0
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share
Aug. 22, 2022

I've been trying to spend the thousands/month on advertising but Google won't let me set it up through Shopify or the Merchant Center. It's a black hole of ineffectiveness. Always the same meaningless problems that keep me from advertising anything. Is there any support for this product?

Store Using app Total reviews Average rating
Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

1 / 5 Share
Aug. 20, 2022

I opened my account and it has been suspended saying policy violation , my website has sale on. I have fed it via shopify . continuesly my all products are disapproved , trying to contact to team , there is no one coming back with the solution answer.

Store Using app Total reviews Average rating
AMF FURNITURE 2 months 2 3.0
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. While suspensions are actually decided by Google, and not by Shopify. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify

1 / 5 Share
Aug. 17, 2022

I can't even connect the app to try it out. I keep getting "Error 400: invalid_request Account restricted" If you’re the app developer, make sure that these request details comply with Google policies. access_type: offline openid.realm: origin: https://google-shopping.shopifycloud.com response_type: code permission id_token redirect_uri: storagerelay://https/google-shopping.shopifycloud.com?id=auth705803 ss_domain: https://google-shopping.shopifycloud.com prompt: consent include_granted_scopes: true client_id: 407182546550-jursbltk3ek1batrdhns9pojkpnv63ke.apps.googleusercontent.com gsiwebsdk: 2 scope: openid https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/siteverification https://www.googleapis.com/auth/content https://www.googleapis.com/auth/adwords https://www.googleapis.com/auth/youtube.third-party-link.creator https://www.googleapis.com/auth/youtube.readonly

Store Using app Total reviews Average rating
Anima About 17 hours 6 4.3
Developer Reply

Hi there! Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Google Channel app. I completely understand where you are coming from and I will be reaching out to you shortly so we can troubleshoot what is happening on your end. I want to make sure you have all the necessary tools to try out and take the most out of the Google Channel app. I look forward to chatting with you! Paola | Shopify Support

1 / 5 Share
Aug. 16, 2022

Great attempt, but something's broken. Our store says: "78 products didn’t publish to Google. View these products to see why." So I go to products and they say: "GTIN is required for this product". But our products DO have GTINs (UPCs) - they are LPs and CDs. All correctly entered in the barcode/GTIN box in our product page. A basic field that Google doesn't pick up from Shopify! Looking forward to it getting fixed....?

Store Using app Total reviews Average rating
Jungle Records 24 days 1 1.0
Developer Reply

Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help. Thomas | Shopify

1 / 5 Share
Aug. 15, 2022

My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.

Store Using app Total reviews Average rating
Red's Fly Shop 7 days 5 4.2
Developer Reply

Hi there, Ashley here from Shopify support. I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience. Ashley | Shopify

1 / 5 Share
Aug. 12, 2022

Absolutely useless if you have PRODUCT VARIANTS. This app ignores them totally. Very disappointing!!

Store Using app Total reviews Average rating
1 / 5 Share
Aug. 11, 2022

They have suspended my account for 'suspicious payment activity' but I only just opened it. They are also refusing my products for no reason.

Store Using app Total reviews Average rating
bravoromeo 14 days 2 3.0
1 / 5 Share
Aug. 9, 2022

It's still crazy that an application developed by Shopify does not work. I installed this application and when connecting my Google account I got an error: Error 400: invalid_request

Store Using app Total reviews Average rating
Homiqa 10 minutes 4 4.0
Developer Reply

Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with getting the channel installed. I'll be sending an email out to open up the lines of communication and help where I can. Nate | Shopify

1 / 5 Share
Aug. 5, 2022

Horrible app and horrible support from youtube. Successfully set up shop only to have no visible merch shelf on my videos. They told me to disconnect shop and then reconnect, which has proven to be impossible.

Store Using app Total reviews Average rating
Tsutomu Lures 9 days 4 4.0
Developer Reply

Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. It sounds like you may be having an issue with setting up the Youtube section of the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Charlotte | Shopify

1 / 5 Share
July 29, 2022

Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!

Store Using app Total reviews Average rating
Babycup 1 day 2 3.0
Developer Reply

Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify

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