Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,663
chart
#111
All reviews
Rating Breakdown
Review RSS Feed
Nov. 3, 2022
All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.
November 7, 2022 Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
Nov. 3, 2022
לא להתקרב אתר בעברית ישר נחסם עם שגיאה "אתר זקוק לשיפור" קרא לי עם שני חנויות שבניתי בשופיפיי אני מזהיר אתכם לא להכנס לגוגל שופינג!
Nov. 3, 2022
No es posible que dé tantos errores al conectar con shopify. Increiblemente mala. Y no hay documentación de ayuda... unicamente para errores genéricos
Nov. 3, 2022
Compte Merchant Center suspendu car votre application est nulle. Attention ne va pas chercher les codes EAN des produits et Google vous pénalise... Appli à éviter.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Nov. 2, 2022
Non mi ha dato modo di scegliere il paese di destinazione. I prodotti anche se approvati non compaiono in google shopping. Quelli non approvati hanno motivazioni fasulle (immagine che non ritrae il prodotto in modo chiaro, quando non è palesemente così). Una totale perdita di tempo. Inutile.
Hi there, Nate here from Shopify. Thank you for sharing your feedback about your experience with the Google channel app. While Google determines product eligibility and it is Google's policies that would be enforced, we can definitely see if there is anything we can do to get those products approved. I'll be sending an email out to open up the lines of communication. Nate | Shopify
Nov. 1, 2022
This do not work. I was thinking it just was my luck but looking at all the reviews it's not just me. I have troubleshoot so many times. Google no help and shopify def not any help.
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support
Nov. 1, 2022
My items are disapproved and now my account is suspended. I have tried to fix the errors but can not get my items listed on google even though I am paying for a google ads campaign!
Hi there, Thank you for taking the time to leave a review for our app. My name is Ashley from Shopify support and I'll be helping you today. I understand that your Google Merchant Center account has been suspended. I'll follow up with an email to you so we can review what our options are. Ashley | Marketplaces Support Specialist Shopify
Nov. 1, 2022
The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support
Nov. 6, 2022
They are real scammers. They ask you to spend $500 with a promo code and after you've spent $500 they will block your account and deactivate all the support to get in touch with they, no way to talk with somebody....why do you need to talk with someone? To request a refund? :)) More than that, "Refunds typically take up to 2 weeks for us to process, but can take up to 10 weeks". What a joke of sale channel... Anyway, Shopify, may we know why can't we communicate with each other on reviews?
Hi there, Thank you for taking the time to leave a review for our app. My name is William from Shopify support and I'll be helping you today. I'm sorry to hear that you've had your account deactivated, this must be a decision made by Google as you're able to leave a review on Shopify. I'll follow up with an email to you so we can review what our options are. William | Marketplaces Support Specialist Shopify
Oct. 30, 2022
All my products have been disapproved. Not sure why this step is needed if shopify approved them. Is this going to affect search in google? Doesnt seem fair. I need help with this process and is google merchant needed for my products to be found in google?
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support
Oct. 30, 2022
Our products are unique and this is indicated by default in Shopify Google Fields. Yet on the Merchant centre all our products are disapproved because - wait for it - they are unique and don't have GTIN etc. The fix, that we mark them as custom/unique! To repeat - we have already done this! Staggeringly incompetent and farical by Google.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
Oct. 28, 2022
All my products were dissaproved in Google Merchant Center resulting in suspension for 'misrepresentation' Unable to synch Gtins / no real time stock updates. Don't know how to undo the suspension.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Oct. 25, 2022
We sell digital blueprints on Shopify and want to have our store connected to YouTube so we can advertise our products under our videos. After spending at least 40 hrs trying to make this possible using the google channel we found that google doesn't support digital products, even though they have categories for it. This problem needs to be addressed by Shopify or google!
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Oct. 22, 2022
Terrible experience. All my products are not approved. The Google error messages don't really help me fix the issues(s). My mugs are set as unique products. If you are new to something you don't know how to solve the issues.
Hi there, Nate here from Shopify. Thanks for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the issues you're running into when trying to resolve the errors for these products. We definitely want to make sure that you get the support you need regarding the issues you are facing, I'll be sending an email out to help where possible. - Nate | Shopify
Oct. 20, 2022
Now does not work. Help by Google? Usual Indians copy and paste. That dont care about anything just mark as complete/responded support tickets Or respond so generic (obviously canned messages) That even them they have no clue what other agent wanted to say. Crap of the crap. And yeah is Goo-poo
Hi there, Nate here from Shopify. Thanks for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear the app is not currently working for you. I'll be sending an email out to help where I can. - Nate | Shopify
Oct. 20, 2022
Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn. - Google is reviewing your merchant center account. your product will be re- reviewed once your acco... - Add shipping costs for your product. - Add a valid gtin.
Hi there, Nate here from Shopify. Thanks for sharing your feedback in regards to your experience with the Google channel app. We want to make sure that you get the support you need regarding the issues you are facing here. I'll be sending an email out to open up the lines of communication. - Nate | Shopify
Oct. 20, 2022
0 customer service. I've spent over 100 000$ in Google Ads this year and getting help, let alone getting a human's help, is simply just not an option for Google. Disgusting way to treat clients. Also, the switch to PMAX from Smart Shopping has crippled E-Com stores.
Hi there, William here with Shopify support, I'm a human and would love to assist you with the Google channel today. We appreciate your review and pass on all information to our development team, I'll email you to discuss the specifics about your account. William | Marketplaces Support Specialist Shopify
Oct. 17, 2022
this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support
Oct. 17, 2022
I completed 90% of the form to be then told it is not supported for my country Trinidad and Tobago. It’s google, why aren’t you compatible with all countries and currencies??
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support. Vance | Shopify
Oct. 16, 2022
First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would break. Error messages and support pages are hard to understand. I highly DO NOT RECOMMEND setting this up - it was a complete waste of time as I've poured about 4 weeks worth of time trying to get this to work.
Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify