Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,663
chart
#111
All reviews
Rating Breakdown
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Oct. 15, 2022
I make wire wrapped jewelry and i also sell crystals at Leetwraps. Google keeps saying i need GTIN or MPN and i keep hitting custom. it seems ok at first but then a day or two goes back to not being able to publish on google. So sick of this. Facebook and IG reach are so low anymore. I should have just stayed on Etsy.
Hi there, Cathal here from Shopify. Selecting your product as custom should allow you to send your products to Google without a GTIN so I will take a look into this for you to see what is happening and will be reaching out to you by email soon. Thank you Cathal | Shopify
Oct. 12, 2022
Well All of a sudden All my products are said to be "no longer published to Google." and it got my Googelmerchant account suspended... I did not have a problem before. It doesn't sync Gtin or anything. Please help.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
Oct. 9, 2022
For some reason now, all my products are said to be "no longer published to Google." I did not have a problem before. All my products are manufactured and have all the proper fields filled out. There's definitely something wrong here. Hopefully Shopify can contact Google to let them know. I've tried redoing the products again and filling all the fields Google says is missing, but to no avail.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Oct. 8, 2022
Nothing works with this (deserves 0 stars) - if you have a Brand Account, Shopify creates a new Google Merchant Account for you that you can never login to - when there is an issue with your product, its basically impossible to figure out how to fix it. Shopify and YouTube do NOT work together if you have a brand account - this is crap! I will be canceling my Shopify account as I ONLY got it for the YouTube integration, which won't work - too bad they won't refund the money I already spent on this broken site.
Hello, Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Ashley | Shopify
Oct. 4, 2022
Not Reliable at all. It is a complete toss up as to weather your products will continue to populate or not. There is ZERO support.. read full review for more details. This app worked ok until it did not. Now 1000+ products no longer valid. After checking the values for several products there is no reason why they should have an error. Many ads no longer shown in google even though the fields are correct. Other ads are simply flagged with no reason why they "violate policy". Contacting google support is completly useless!!!! Ive gone back and forth for (3) months on a separate issue with google with ZERO support. This included contacting multiple departments, emailing and explaining multiple times to three different "NON" support reps, and CALLING their office in CA. I was on hold for almost 2 hours before finally giving up. There is no support for this channel.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Oct. 4, 2022
pas top, ca me dit constamment que mes articles ne sont pas publiés sur google shop parce que le code barres n'est pas valide, et quand je vais dans le canal google ca me dit que mes articles sont publiés...
Oct. 4, 2022
The connection between the google channel and YouTube shopping is not working, and neither Shopify Support or Youtube Partner Support know a solution. I think this is a buggy Software tbh.
Hi there, William here from Shopify support, thanks for your review of this new feature in the Google channel. We definitely want to help you get this up and running so let me reach out to you to discuss our options. William | Marketplaces Support Specialist Shopify
Oct. 1, 2022
Keep getting google merchant account suspended due to no products on the website, no instruction on how to solve it, and asking google support also doesn't work. It works well before the performance max upgrade. So confusing and wasting time.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
Oct. 1, 2022
Does much more harm than good. Doesn't work at all and results in your Google account getting suspended due to data quality issues, even though all of the correct data exists within your product details on Shopify.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Sept. 30, 2022
After about a week of trying I couldn’t get variants to display in google shopping, even after reading and watching videos about that feature and being on the phone with googles support.
Hi there! Mario here with Shopify! Thank you for taking the time to share your experience with the Google Channel App and troubleshooting steps. I completely understand where you are coming from, products with variants would need to fulfil specific requirements, and those details aren't easy to spot. I'm happy to share some bite sized steps to follow and check several fields based on our team¡s experience. I will be reaching out to you through email shortly. Looking forward to chatting with you! Mario | Support Shopify
Sept. 29, 2022
I've been using shopify for 2 years and still not able to use the google channel. I've tried everything but my account is still suspended due to "misrepresentation". I thought this would be easily resolved but 2 years later and i have the same issue. I have no idea what I am doing wrong. This shouldn't be so stressful
Hi there! Paola here with Shopify! Thank you for taking the time to tell you about your experience with the Google Channel App. I completely understand where you are coming from, the Misrepresentation suspension can be quite overwhelming. Although Google doesn't share with us the specific reasons for this, I'm happy to share some extra details with you that I have learned from my personal experience. I will be reaching out to you through email shortly. Looking forward to chatting with you! Paola | Support Shopify
Sept. 28, 2022
Do not install the app "misrepresentation" issues like everybody else. Simply unusable; try something else.
Hi there! Paola here with Shopify! Thank you for taking your time to tell us a little bit about your experience. I completely understand that the Misrepresentation can be quite confusing and, although Google doesn't share any further details with us, I'm happy to share information I have gathered from my personal experience. I will be reaching out to you through email shortly! I look forward to chatting with you. Paola | Support Shopify
Nov. 4, 2022
Impossible to get Shopify linked to YouTube. keep getting automated emails saying misrepresentation or policy violations. Nobody at GMC or YT team can provide a solution. Gave up in the end. Fail. Been a month now and support still can't figure it out!
Hi there, Thank you for taking the time to leave a review so we can get your feedback to the right team at Shopify. My name is William and I'm from Shopify support, I'll be reaching out to you via email to help you sort out the challenges you've identified here. William | Marketplaces Support Specialist Shopify
Sept. 26, 2022
Not accurate my items are uploaded from shopify and it keeps saying misrepresentation. I'm tired of the hassle with google.
Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
Sept. 23, 2022
Very confusing. I don't know where to start or end, It would be extremely helpful to show tutorials or break down instructions on how to upload inventory. I'm having to google everything and the only thing I'm getting is a headache. Shopify experts don't even know what to do half the time.
Hi there! Paola here with Shopify. Thank you for taking the time to tell us about your experience with the Google Channel App. I would love to understand more what is happening on your end to be able to help you get the channel working. I will be reaching out to you through email shortly. I look forward to chatting with you! Paola | Shopify Support
Sept. 21, 2022
App does not save metafields for products. I fill out what it wants and it will not stay saved. This is extrememly frustrating.
Sept. 21, 2022
Changes in the feed aren't synchronised, missing fields still show up. With this lack of functionality the app is not useful.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Sept. 20, 2022
This is ridiculously hard there if no reason for it shopify please help make the setup process easier for beginner users. Google is so important to our businesses. HELP
Hi there, Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Sept. 20, 2022
Insanely difficult to use, the functionality is split between 3 different products and google can't take in feed data properly even though every field is filled out. really horrible customer support by a giant corporate giant that doesn't care about you whatsoever
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. Vance | Shopify
Sept. 19, 2022
My account gets suspended as soon as I submit my products... The support is not helpful. Hence giving it one star.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify