Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,280
chart
#106
All reviews
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Dec. 1, 2023
Hi Google & YouTube Ads team, We need someone to guide us for set a better Google & YouTube ads I can be reach at : 888 700 5228 or [email protected] Thank you Joyce Tam litedeer homes
Hi Joyce, thank you for taking the time to leave feedback. We actually have a team of dedicated Shopify-trained agents available around the clock! They can be reached via this link: https://support.google.com/merchants/contact/shopify_3p_support_app They are trained in Merchant Center and Ads as well so they should be able to get you the help you're looking for. Thanks again!
Oct. 17, 2023
It's not an easy task to accomplish. I have crossed all of my T's, dotted my i's and my account was suspended, when priorly my account was up and running along with getting sales through this channel. There isn't any explanation of what violations have been committed so I do not know where to begin on how to fix them. Either way, i do not understand how my store could be fine and accepted for nearly a year and then suddenly, it's not up to standards. It would be great if there was customer support to help.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 9, 2023
I would stick with the implementation of GA4 via Google Tag manager. The App does not capture all sales. Reported revenues are down 20% versus my previous GA4 implementation via tag manager. Pretty shotty ap.
Hello and thank you for the feedback! We will definitely share this feedback with our app and analytics product teams as we are continually looking to improve the app experience. I also wanted to share an article that may highlight some reasons for discrepancies: https://support.google.com/analytics/answer/13672281 We also have a Shopify-dedicated support team available that can assist with analytics or other app-related quesitons, you can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 16, 2023
Very bad app, the only thing that caused me was that my Google Shopping account were disapproved. Through this app you can't even install Google Ads tracking. I don't recommend it.
Hi there and thanks for taking the time to leave a review and feedback. For your disapproved items, please review this help center article on "checkout incomplete". It also includes instructions on how to request a review when you think you have resolved the issue: https://support.google.com/merchants/answer/10249082?hl=es#zippy=%2Cstep-make-changes-and-request-review Regarding ads and conversion tracking - this is possible by linking to your GA4 account. You can read more about that here: https://support.google.com/merchants/answer/13494537?hl=es&ref_topic=13402337&sjid=16268134624840234208-NA Hope this helps! Thanks again for the feedback.
Aug. 15, 2023
Funktioniert oft nicht richtig. Filter werden nicht korrekt anzeigt. Bulk Bearbeitung schwierig. Farben und Größen werden nicht übernommen.
Thank you for the review. For now you will want to edit variant color and sizes in the Shopify product page. Shopify actually owns the Bulk Editor feature and they are aware of the painpoints you brought up and while I don't have a date to share we expect improvements in these areas in the coming months. If there is anything else we can assist you with, don't hesitate to reach out: https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 8, 2023
Very complicated to use. Too many merchant centers and apps (Google analytics, Google ADS, Google Merchant Center, and the list goes on). App has a lot of glitches and each person sends you to talk to someone else for assistance
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
July 27, 2023
The manage products screen is really lacking. I need to add values for MPNs, Google Product Category, etc and there's no way to filter out products. I am stuck trying to scroll through thousands of products (which load very slowly) to get to the couple hundred I need to edit.
Thank you for the review. We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
July 26, 2023
Worked fine but now it doesn't track conversions and says my tag isn't connected when I've made no changes on the app. I've disconnected and reconnected, and it still doesn't tracking any conversions.
Hello and thank you for the feedback! Sorry to hear you are having issues with conversion track on the Google & YouTube App. Assuming you are talking about the GA4 integration and are still having issues connecting your property and with tag/events insertion, please open a case with our support team here: https://support.google.com/merchants/contact/shopify_3p_support_app Our support team should be able to get you squared away. Thanks again!
July 26, 2023
The Apps works well when you have only a few hundred products. When you have thousands of products the App is useless. The "Manage Products" link only loads 50 products by default. You have to scroll down to see the rest. As you do the page loading time gets exponentially longer. It has taken me over 2 hours to reach the end of my product list only to find that when I try to edit and save, the process hangs... often with "Server Error" message in a pop-up window. It is not a browser issue as I have tried several with the same result. Please fix to download complete product list when selecting "Manage Products".
Thank you for the feedback! We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. Your experience is not one we hoped for and apologies for that. One workaround you may find useful in the meantime is using the export/import feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
July 14, 2023
bug app, this app is suck and stupid, please fire the developers and product managers in charge for this stupid app
July 9, 2023
If you want any success with your store, you need to have it appear in Google, but with this app it is almost impossible. Between the strict standards on Google Merchant Center and the way Shopify does NOT intuitively help you set up your products and store to meet those strict standards, your store will likely never be approved for use on Google. I have had to spend hundreds of hours researching ways to make it work on my own, and even though my store appears to meet all of Google's requirements, I am still not approved. I feel Shopify should work more closely with Google to create an app that is more likely to get their shop approved, as this will ultimately benefit Shopify. I plan to continue my own research to try to get my shop working with Google Merchant Center, but I shouldn't have to. When you reach out to either Shopify or Google, all you get are canned responses with regurgitated policy references and no actual help.
Hi there and thank you for the thoughtful feedback. We are sorry that your onboarding to Google Merchant Center via the app has not been a smooth process for you - certainly not what we had hoped for. As part of the onboarding process each merchant undergoes a review to ensure they conform with policies. This is to protect consumers and merchants alike. Fortunately, we do have a re-review process if you think your account was overflagged. You can read about it here: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I believe you already have engaged with our support team who are helping with your re-review. However, if you want additional assistance with this, you're always welcome to reach out to our support team here: https://support.google.com/merchants/contact/shopify_3p_support_app I hope this helps and again, thank you for the review.
July 5, 2023
Continually asks to confirm contact page on site, which we have done repeatedly. It shows completed for a couple hours then goes right back to needing verification, again. We have multiple points of contact on our site. Also, will not let us enter Merchant Data...the only option is to create a new account.
Hi there and thanks for the review! We are sorry to hear that you are having trouble onboarding. We will reach out directly to see if we can get you setup correctly. Thank you for your patience.
June 28, 2023
O app provê um feed de produtos muito deficiente com Google e a integração com Shopify deixa muito a desejar.
Hello there and thank you for the review. We are sorry to hear you are having troubles with the product feed and will reach out directly to see if we can be of further assistance.
June 2, 2023
Es ist nicht möglich ein bestehendes Merchant Konto zu verbinden. Lediglich wenn man über die App ein neues Merchant Konto erstellt funktioniert es. Vom Support keine Antwort erhalten.
Hi -- Thank you for your feedback. You should be able to connect an existing Merchant Center Account as long as you have admin access to that Merchant Center account and it is the same google user account you are using on step 1 of this app. I've reached out to you privately over email to try to help you resolve this issue.
May 28, 2023
This app doesn't let you push the required Variants info to the merchant center. - The app appends the Product name + Variants options in the title attribute for content API by default - The "color" field is disabled in the Bulk edit page for variants. - "Custom labels" are disabled in the Buld edit page for variants. - ***missing Feed attributes*** on the Content API prevent you from fixing the issues aftermath using Feed Rules. I would love to see google to atleast offer all the required listing fields to shopify users.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Anh | Shopify
April 21, 2023
Meh causes more problems than benefits. I spend countless hours "fixing errors" then I get any benefits from it.
Hi there, Ashley here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Ashley | Shopify
April 7, 2023
Doesn't work well. Shopify, you built it, please fix it. I tried support but that didn't help so I will write this review. You have a mandatory field on the product page, why I don't know, it is called "vendor". Ok? Well some of us are small businesses who sell one of a kinds. Vintage would also have issues with this. So you force us to add a "vendor", I have used my shop name. Well, Google takes that information and adds it as BRAND. There is no brand! So they punish me and keep asking for a GTIN etc. I had to go to the merchant center and change every product. Tick off the box they have, for "custom or vintage". Days later it is back to what it was!!! I assume because it keeps pulling the information from Shopify? Why don't you add a box on the product page, where we can check "custom or vintage" because there is no brand and not force us to write something that isn't true? Also, product category should work as it does on Google, so we can easily pick category. I get warnings all the time, I click on the yellow google, the window to edit pops up and same thing there. No suggestion about category. Do you really think we know those long categories? I tried adding the number I knew it was, didn't work. Your programmers are changing the dashboard weekly, unnecessary changes and not always for the better, how about fixing actual issues? Adding things we can use instead of meaningless moving things around so we can't find them? Just asking! I guess I may have to remove the app and try something else. i am not sure what to do right now. I really wanted this to work. I can't believe this hasn't been known before and fixed. So did you know and never did anything about it or weren't you aware?
Hi there, Mario here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further. Mario | Shopify
March 24, 2023
Ich habe alles korrekt verbunden, jedoch gibt es immer wieder Probleme im Conversion-Tracking, insbesondere wenn man das Theme wechselt. Ich verstehe nicht, warum Google das nicht korrekt hinbekommt. Der Kundenservice kann mir auch nicht wirklich weiterhelfen. Hier ist dringend ein App-Update notwendig!
Feb. 27, 2023
The process to add product to my Shopify store has been a nightmare and still has not synched with my store. I have been on with multiple agents from Google and they were little to no help. Thank goodness for Shopify they are currently assisting me on this issue.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify