Google & YouTube

July 27, 2019

The most pathetic app by Shopify! I used the earlier app and it worked like a charm, the new google shopping app is pathetic! PLesae someone take charge and rectify it. The products are synched with merchant centre, but the app doesn't update it. GTIN and images are perfect, but google cant find it, don't know how to Contact. Please someone with knowledge can get in touch to help?

July 25, 2019

Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.

Nov. 14, 2019

This is final rating: 1 star My campaign is now paused. Will probably un-install after I finish this review. I am also probably too small for Google Shopping. App is a pain to set up and get running and way, too expensive for the very few sales it provided. Google also provides me no control over how my budget is spent; I tried to cut the budget into a sustainable amount by advertising only a few items which did not produce sales AND gave me another 30 day lag to re-acquire my products . I have been advertising on my Amazon Channel during the same period for comparison. In the past 30 days I sold 0 apron units on Shopify using Google Shopping; 7 apron units on Amazon advertising there. Google Shopping is not for me. Hope this saga helps you in some small way. Rest of review runs from start to the end except for this final review here at the top. Installation in progress; 3 stars because I don't have an app opinion yet. There are some technical issues being sorted out by gurus and technical team. Support team is responsive, helpful and interested in finding solutions so they get 5 stars. Thanks to Jam, Paulo, Megan, Nicole for all your help. We will see what happens next. Update: Today 7-20-19 I started Google Shopping on my Etsy shop and tonight my products are getting impressions. If Etsy can do it, so can you Shopify. What are they doing differently than you? I know you can figure it out! 7-22-19 Aoh'an from the technical group sent email today with instructions and a bit of code to add to my theme to fix the problem. The problem has been identified and a solution offered. Well done. Thank you, Aoh'an. I will check with Mile High to ask for help. Let's see what happens next. 7-22-19 pm Mile High is engaged and collecting information; re-check of products available for google shopping has changed from 'not-approved' to 'pending' 7-23-19 in my launch group for google some products now approved, some pending, none rejected. Now we're talkin'. 7-23-19 It is the considered opinion of the technical staff and theme developer that no intervention is required on my Showtime theme and that the warnings were of no consequence. The approved products are showing up now on google searches. So I am going to call it a day on installation. Revue is now at 3 stars for the app; 5 stars for Shopify gurus and technical, Mile High theme developer. We will see how she runs. Thank you everyone, job well done. 7-25-19 All products in test group are now approved and show up on a targeted search; now we can evaluate the function of the app. Impressions are delivering based on the report. Thanks to all those who helped get this thing going. Let's see what happens. 7-26-19 App seems to be running. 625 Impressions, 1 site visit, $1.54 in charges. A click seems to take the customer to a staging area where a second click is required to take them to the product web page. My understanding was that a paid-for click took a customer to my product web page. Inquiry sent to the gurus for clarification. 7-30-2019 Gurus have confirmed that indeed, Google Shopping has me paying for clicks that go nowhere. This information was not in the app information so my expectations were in no way managed on this. It is too soon to say if the now very expensive cost of a click is worth it. Update: Ira sent new docs that show the information on charges-new for clicks-that-go-nowhere to be on the google shopping copy. I recommend that Shopify clarify this in their app copy as well. I have been assured that there is no additional charge for the click that actually DOES go to the website product page. I am surprised that all the bad reviews I read here did not mention all of this. I plan to let this run until the end of August to see if the expense is worth it. Right now I am being charged $2.36/website visit, have had 2695 impressions, 12 visits and 1 sale. Analytics do NOT report the number of clicks for which I am paying, only visits. Start was 7-13-19, 17 days, but the app was not running until around 7-23-19 so really more like 7 days. See you on the flip side. 9-4-19 We are currently at 4 stars for the app and product. We are getting traffic and sales, but it is a very expensive product for us smalls. Getting it up and running was not very funny, so be ready for a process. We are keeping it going, but reducing to just advertising our best seller for the next phase of testing. Support still stands at 5 stars. 9-19-2019 Down graded to 3 stars on the app. During testing phase, still ongoing, I learned that once Google has acquired products and gone through a 30-day optimization process....leave the products acquired unless you want to do it all again. Removing products, to promote fewer products with a smaller budget, means the acquiring process and optimization process starts over when you put the products back into the system. And Google does spend all the budget you give them. There is very little control for vendors in Google Shopping. Amazon Sponsored Products is easier and more flexible. Testing still ongoing to see if a cost effective budget can be accomplished. Sigh.

July 9, 2019

Can't get it to work. No details provided. Useless. Really? 100 characters are required?????????????

June 17, 2019

I was really hoping this would be an easy way into Google advertising. But no, I keep getting daily emails to say catalogue is not approved (even though I deleted the app a week ago). There is a barcode issue which I apparently can't do anything about because it's a clash with the ebay app setup. Surely I'm not the only one who uses Google and Ebay? Hoping there is a workaround available soon and I will try again.

June 11, 2019

None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.

June 6, 2019

Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed. The support team's help so far has been dismal, feels like the rep did not care about helping at all. Overall: a lot of time lost, very disappointing.

May 31, 2019

Did not load any of my products never worked for me. It sat there doing nothing at all. Deleted this app.

May 25, 2019

WHile it is easy to use it does some bad things when creating the product feed. This includes using the shopify intern product id as the product ID in the feed when google wants that number ot be the product SKU. When google sees this it will disqualify those products. This product is dangerous.

May 24, 2019

DO NOT USE if: 1) You have a store located in California (this will send incorrect sales tax information to Google, which Shopify cannot fix) or 2) If you have any integration with Google Express or Shopping Actions (this will cause you to oversell out of stock items that cannot be backordered)

May 3, 2019

this app us useless and does not work. I deleted the old app and added this app but this is by far the worst mistake!

May 14, 2019

FINALLY WORKS! FINALLY 8 MONTHS AND A WEEK IT WORKS. Shopify and Google had more than 7 MONTHS Oct. 2018 to get this FIXED, the first time users Oct. 2018 said this was JUNK and UNPROFESSIONAL CRAP! And still nothing changed 315 one star ratings! You know what changed is Shopify's PRIDE OF OWNERSHIP OF PROBLEMS NOBODY cares anymore and to let a 315 one star rated app remain in the app store tells you everything you need to know about Shopify in 2019, quality standards on ZERO and as for the Google engineers that stood infront on Shopify users and LIED about this app and the great engineers, programmers, product managers at Google who let this happen and continue on KEEP CASHING THAT PAYCHECK ON JUNK, TOP OF YOUR LINKDIN : I am very proud of the Shopify App - 315 one star ratings out of 418 users i developed over 75% of users rated it a one star loser, please hire me. Hey if all your products were approved for over 2 years 6 months and now and pending forever you ain't making any AD MONEY $$$$$$$ on Google Shopping ADs.

April 14, 2019

Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%. Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse! Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my add spend, but strangely this has had no effect on my conversions/ sales. The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly. My Original Google shopping app and campaign was doing really well, this app have almost ruined my business. I am at a loss as to what to do. Maybe the only option is to drop this app and go to a Paid app, and start all over again!

March 31, 2019

The sales of my store dropped 90% after installing this App. Total waste of time, i have uninstalled it and hope things improve

March 27, 2019

DON'T USE THIS APP. We had to switch from the old app. We thought "we know what we're doing", it's easy enough to link the google ads and merchant center accounts. However, THIS APP WILL FAIL YOU! Went from 3000+ product variants down to 168 for three weeks. Then, it's like pulling teeth to get this working. If you asked me about shopify support I would have had nothing bad to say, but after dealing with this issue the phone wait time it 45min or more, and they WILL NOT let you speak with a tech. Absolutely disappointed with this entire experience. GO WITH A PAID VERSION. You can get a $7/mo app that will do the job and do it right. It's not overly complicated but manually updating the feed is a pain unless you do some automating on your end. Trust me - do not use this app. -Rick

March 26, 2019

Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.

March 15, 2019

Products show up as pending even though they've been approved in my Merchant Account. There was an error with the initial sync which google fixed at their end. Overall, this doesn't seem to be a very slick app.

March 13, 2019

all the products expired because the was constantly stuck in pending mode. i wouldnt recommend using this app.

March 8, 2019

Doesn't work. SHAME ON YOU SHOPIFY FOR WASTING ALL MY TIME! After 2 weeks products still pending. Started campaign that was supposed to be for 7 days only, but still "Running" after 2 weeks. Google ads shows that campaign is "enabled". Took me a few days to correct my site so that ads are all approved by Google, but STILL NO CAMPAIGN RUNNING. What a WASTE OF TIME. After MUCH WASTED MONEY and 22 months later, finally realizing that Shopify is a scam!

March 7, 2019

This app doesn't work very well. I've allowed this app to sync my products from Shopify to my Google Ads account but for some reason it only shows pending, and when I checked them on my Google Ads account, it says that they've been disapproved and it wants me to modify 600 products that I thought was going to smoothly sync into Google. So what I did was just made all my products unavailable to Google Shopping and will just resort to other ways to market my store and products.