Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,668
chart
#110
All reviews
Rating Breakdown
Review RSS Feed
March 23, 2022
This stopped working correctly. No longer connects to the Merchant account with a Verified domain if you have an advanced Merchant account. Feeds go to the wrong account. Creating a merchant account creates a new ID as a top-level account and you can't delete them from the Google merchant admin panel, even when logged in as an admin.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you have run into while getting the Google channel set up. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 22, 2022
Got my account suspended due to misrepresentation. The feed is not transferring the right information always, I got the sale price instead of the regular one as an example, many problems and missing information regarding the brand and GTIN although I have all the information in the product page. The app does not help at all.
Hi there! Paola here with Shopify! Thank you for taking your time to leave us a review. Misrepresentation suspensions can be frustrating and, although Google does not share further information with us, I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business. I look forward to speaking with you. Paola | Shopify Support
March 21, 2022
What a shitty app.... Account got suspended and banned it because of shopify. Now I contacted google and got it lifted but then it STILL doesnt give a good feed.... Very bad app and please fix this, its crucial!!
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you ran into. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 18, 2022
Same issues bas everyone else. App itself causes suspension issues and misrepresentation from the get go and makes it impossible to get seen on the internet at all.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify
March 17, 2022
I completely see why people leave low ratings on this app. I just set it up and my account was suspended. When I contacted Shopify, they told me to call Google. I call Google, they ask me for a 10 digit number but I only have a 9 digit number and the automated system deleted me. I am so frustrated with both Shopify and Google honestly!
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. Although Google would be responsible for lifting the suspension on your account, I'll be reaching out by email to open up the lines of communication and help where I can. - Nate | Shopify
March 14, 2022
Google somehow managed to make more products out of the variants we have on our website and subsequently suspended our account. I should have taken the other reviews seriously.
Hey there, Thank you for taking your time to provide us feedback about our app. I completely understand that having your Google account suspended can be a frustrating experience. Although Shopify does not have a hand in lifting a suspension from Google's end, I am happy to help you based on my experience. I will be reaching out to you through email shortly. I look forward to speaking to you. Paola | Shopify Support
March 4, 2022
Like many other reviewers, we installed this advert in the hopes of transferring our products to the Google Merchant center easily. Unfortunately, it pushed a product to the service which was incorrectly formatted, and seeing as it had 100 variants, and therefore looked like 100 different products, Google suspended our merchant account for spam. What's more frustrating is that after contacting Google explaining the issue, I pretty much got the response "too bad, so sad", which seems to be par for the course for Google when interacting with small businesses or unknown creators. Really saddening to be barred forever from a huge service like this over a mistake caused by their own app :(
Hey there, Thank you for providing us this feedback regarding our app. I understand that being disapproved by Google can be a frustrating experience - there could be a few different reasons for Google's response to your product feed, so I'd be happy to investigate further with you. I will email you shortly to gather some more context about the issues and I look forward to getting this figured out at the earliest. Chat soon! Charlotte | Shopify Support Specialist
Feb. 28, 2022
A complete waste of time. Countless hours, e-mails, and phone calls with Shopify and Google Ad support. This app has caused my Merchant Account to be suspended, fed incorrect data about my products to Google, and as a result, I am not able to run ads. DO NOT INSTALL THIS APP, please. Just don't do it. It will cost you thousands of dollars in lost sales.
Hi there, William here from the marketplaces support team at Shopify. We appreciate the feedback you've provided for our app and will pass these challenges onto our development team for review. I'll also personally email you to followup regarding the account specific details you've mentioned. William | Marketplaces Support Specialist Shopify
Feb. 25, 2022
If you sell services, this app is COMPLETELY useless, since Google will suspend your account. They do not let you sell services! Such a waste of my time to set this up, and then get suspended. Shopify must inform us, service sellers, before putting us through all that nonsense. Now the problem is how to get rid of all the garbage code that slows my store.
Hey there, Thanks for taking the time to leave a review! I totally understand that you'd like for services to be approved by Google - there could be a few different reasons for a Google Merchant Center account to be suspended, I'd be happy to investigate further with you. I'll shortly email you to gather some more context about the issues and I look forward to getting this figured out at the earliest! Chat soon! Mario | Shopify Support Specialist
Feb. 24, 2022
This app is a complete waste of time as far as I am concerned. I have over 30K products and not one has been approved even though we have complied with their policies on different issues such as "contact us" and "return policies"
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I am going to look into this and follow up with you via email with information that can help. Adil | Shopify
Feb. 21, 2022
Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide valuable feedback on your experience. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly to open up the lines of communication and gather further feedback. Thomas | Shopify
April 27, 2022
Back in November, immediately after connecting this app, our Google Ads account was suspended for "violating the "Circumventing Systems Policy." As of February 20, our account is still suspended, even though we submitted an appeal and Google said they would reply within 5 business days. DO NOT INSTALL THIS APP Update (April 27): our Google account, including Ads, is still suspended. We have received no correspondence from Google, even though they said they would review our appeal back in November.
Hi there, My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help. Ashley | Shopify Support Specialist
Feb. 20, 2022
App very bad. When you use this app. My account suspended anywhen! you can experience but i recommend you not to use this app by google!
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify
Feb. 20, 2022
Wow what to say. Avoid this App. Repeat, DO NOT INSTALL THIS APP. The account has caused my google ADs account to be suspended. No support from Shopify or Google. The google promotion is now dead in the water. Please do NOT install this app. Shopify, you should not allow this app to be installed. It is a mess.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify
Feb. 19, 2022
Google is the absolute worst partner for any business owner on shopify. You will set up your account and in the process get suspended. Why? They won't tell you but they will refer you to their help articles. You will "Click to Fix" and nothing get fixed. The worst experience, multiple ties on multiple stores. Never again.
Hi there, Nataly here from Shopify. Thank you for providing that feedback, we truly appreciate you taking the time to do so. I'm sorry to hear of the issues you are experiencing with the Google channel. I'm going to go ahead and look into your account and will be reaching out by email to open up the lines of communication to see how I can help. Nataly | Shopify
Feb. 18, 2022
What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.
Hey there, Robyn here from Shopify. Thank you so much for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that you've been struggling to get the app set up properly. I'm going to look into your account more closely and follow up with you in an email to open up the lines of communication here to see how I can help you any further. Robyn | Shopify
Feb. 18, 2022
Merchant Konto gesperrt, ständige Probleme und keine Hilfe vom Support. "Account suspended due to policy violation: Website needs improvement" Dies ist der Grund... Seite muß verbessert werden, obwohl alle Richtlinien eingehalten wurden. Sorry, aber wenn man schon eine App anbietet, dann sollte auch ein guter Support dazugehören und nicht an Google verweisen, denn denen kann das egal sein.
Feb. 12, 2022
Have an ad test pending since Oct 2 2020. I can't delete it cant pause it google was no help when i reached out to them to attempt to have it removed. It states its waiting for their approval over a year later. Cant make a new ad because of this "pending" one. Totally useless app
Hey there, Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the issues you are having with setting up campaigns on the Google Channel. We do want to make sure that the channel is working as expected for you so I'm going to dig into this and follow up with you in an email. Adil | Shopify
Feb. 5, 2022
Ob Benutzerdefeniert oder nicht die APP gibt nicht die GTN/Barcode so weiter . Ich verlange umgehend eine Behebung der Probleme die von dieser APP kommen.
Jan. 31, 2022
Hi Shopify, There seems to be a problem where if dont have a custom product and you dont input the MPN, the App will not send the Barcode/GTIN over to Google. This problems seems to have been here for a month or two now. If you input the Barcode/GTIN into the MPN and not Ticking the custom product, Google Merchant Center will then get the GTIN. This is just not a reliable fix if you work with +5.000 products, and you get edit this is bulk. You have to edit in manually pr. product which is not worth the time compared to downloading, buying and paying for another app.
Hi there,My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help. Ashley | Shopify Support Specialist