Google & YouTube for Shopify

Google & YouTube

Drive sales by showcasing your products on Google and YouTube
Rating
4.5
Feedback
4,845
Reviews
Chart
#25
Shopify

All reviews

1 / 5 Share
July 9, 2019

Can't get it to work. No details provided. Useless. Really? 100 characters are required?????????????

Store Using app Total reviews Average rating
Go Outfitters 7 months 1 1.0
Developer Reply

Thank you for reaching out and sharing your feedback on the Google Shopping app. I'm sorry to hear about the issues you had with getting the app set up, and I understand the frustration that this would have caused. I would really like to speak with you about this further so that I can provide the support needed to get Google Shopping set up on your site. I will reach out to you soon via email so that we can work through some troubleshooting steps together. Looking forward to speaking with you about this in more detail! - Rae, Shopify Support

5 / 5 Share
July 8, 2019

Love the app. simple yet powerful. Not sure why people are leaving negative reviews as well. Does take a few days to set up and get running. But once all of the products are approved it will do its thing. Had two sales within 72 hours and only spent $7. I can see where if you are not tech savvy you may get confused. However, its called using the resources provided by Google to figure it out. It links up directly with my Google Ads and GA dash boards. This is a must have if you want to be relevant in Google Shopping and Marketplace.

Store Using app Total reviews Average rating
Canari 12 days 2 5.0
5 / 5 Share
July 6, 2019

I am not sure why this app has so many negative reviews, honestly.. We have used other paid apps in the past and wasted hundreds of pounds on advertising (and the app subscription) and received no sales at all. This app is free and helps us get sales every single day. Thank you so much to the developer we are very grateful.

Store Using app Total reviews Average rating
Mucha Jewellery About 1 month 1 5.0
3 / 5 Share
Nov. 18, 2022

Update: - Suddenly Google is not performing, multiple products are missing fields despite them not being missing on our listings. Google say speak to Shopify but nothing is working. Very disappointing as you can see from below that the App was brilliant before :( This app works brilliantly for us at https://oldschoolfootball.co.uk It has helped make the complicated, simple. I couldn't be happier with the returns on spend and the whole process was so easy to set up thanks to the user friendliness of the app. Five stars!!

Store Using app Total reviews Average rating
Old School Football Over 4 years 6 4.7
5 / 5 Share
June 13, 2019

This was a frustrating product to get working. If I used Barcodes it will fail, so I removed them. Im sure you can fixit manualy. Shopify helped me a few times with Sync issues. using it for approximately 4 months. 90 day stats spend $320 in adds and 5K in sales. This is simple. For me I spend about $300 on facebook, with little return. I highly recommend it. Good luck

Store Using app Total reviews Average rating
Detailing Shed 8 months 11 5.0
1 / 5 Share
June 11, 2019

None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.

Store Using app Total reviews Average rating
Vogabar 8 months 2 3.0
Developer Reply

Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other unique product identifiers) can be added via the product details or bulk editor in your admin in the barcodes section. I’ve followed up with you via email so we can take a closer look at this together. I hope to hear back from you soon! - Lauren, Shopify Support

3 / 5 Share
June 8, 2019

App is good way to get started but if you are a more advanced ppc user it is frustrating as you cannot optimize your campaign within Google Adwords. You have no way to see what terms are converting, optimize bids, ad negative keywords etc. Great for getting your feet wet but not good if you want any control over your campaign.

Store Using app Total reviews Average rating
Flea Market Rx 8 months 3 4.3
Developer Reply

Thank you for taking the time to share this feedback with us for the Google Shopping app! You are correct that the Google Shopping app is great for creating Smart Campaigns but with more specific requirements, you will need to operate within your Google Merchant Center for some features as this is required from Google. Our team works hard to improve our app functionality and even if it's something you want added that is not currently available in the app, we would like to hear about it. This way we can improve the app for you and other merchants! I’ve reached out to you via email, and look forward to hearing from you soon. - Alex, Shopify Support

1 / 5 Share
June 6, 2019

Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed. The support team's help so far has been dismal, feels like the rep did not care about helping at all. Overall: a lot of time lost, very disappointing.

Store Using app Total reviews Average rating
Developer Reply

Thank you for taking the time to share this feedback with us. Our team works hard to improve our app functionality so while the final approval of products is up to Google, I would like to look into this further for you. I’ve reached out to you via email, and look forward to hearing from you soon. -Lizzy, Shopify Support

5 / 5 Share
June 6, 2019

I can't understand why this app has so many 1 star reviews although it is free. I am very happy with this app and have many sales via Google Shopping from this app (over 20k). Thanks Shopify.

Store Using app Total reviews Average rating
O2Leather 8 months 5 5.0
5 / 5 Share
June 5, 2019

I was put off by the 1* reviews but I'm finding this app smooth and easy to work with. It's taking a day or two for Google to crawl my images which is fine, I can see the progress. I tried another app first and wasted a whole evening because it created GTIN codes for my products which Google had problems with. This app gives you the option to say your items do not have a code. I've high hopes with this one and look forward to my first campaign.

Store Using app Total reviews Average rating
Moobles and Toobles 1 day 1 5.0
1 / 5 Share
May 31, 2019

Did not load any of my products never worked for me. It sat there doing nothing at all. Deleted this app.

Store Using app Total reviews Average rating
Plants in a box 8 months 7 4.3
Developer Reply

Thank you for sharing this feedback! All products available on your online store will be synced to the Google Shopping app. Typically, Google can take up to 10 business days to review and approve these products. That said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon! - Lauren, Shopify Support

1 / 5 Share
May 25, 2019

WHile it is easy to use it does some bad things when creating the product feed. This includes using the shopify intern product id as the product ID in the feed when google wants that number ot be the product SKU. When google sees this it will disqualify those products. This product is dangerous.

Store Using app Total reviews Average rating
Developer Reply

Thank you for your feedback! When product ID is sent to Google, it does not replace the product SKU. Product SKU would be the GTIN from the product when it is being synced to Google. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! - Alex, Shopify Support

1 / 5 Share
May 24, 2019

DO NOT USE if: 1) You have a store located in California (this will send incorrect sales tax information to Google, which Shopify cannot fix) or 2) If you have any integration with Google Express or Shopping Actions (this will cause you to oversell out of stock items that cannot be backordered)

Store Using app Total reviews Average rating
Pine Street Clinic About 1 year 16 1.8
Developer Reply

Thanks for sharing this feedback on our Google Shopping app! Currently, the app imports your tax settings from your Shopify Admin, so we may want to evaluate your current settings. The Google Shopping app is designed for running ads on Google Shopping does not send inventory tracking information. Apps that facilitate sales may not be able to pull the necessary information to track inventory properly. Feedback like this helps us improve our apps, so I’ve followed up with you via email to log your feedback with the Shopify development team and follow up on your tax settings :) - JP, Shopify Support

2 / 5 Share
May 21, 2019

Data feeds expire in Google Merchant Center and the app didn't renew the feed at all. Not good. I saw a lot of complaints about this online. Why don't you fix it ?

Store Using app Total reviews Average rating
Abox.nz 4 months 1 2.0
Developer Reply

Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. Google does currently have a limitation where if a product is not updated within 30 days, it expires. The Google Shopping app should update your product before this timeframe so products should not expire. If for any reason it does expire, you can contact Shopify Support and our team can assist further! I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! - Alex, Shopify Support

5 / 5 Share
May 21, 2019

I like the ability to track dollars I spend against sales. I used this app to attract more viewers to my website.

Store Using app Total reviews Average rating
1 / 5 Share
May 3, 2019

this app us useless and does not work. I deleted the old app and added this app but this is by far the worst mistake!

Store Using app Total reviews Average rating
Clean Casting Jewelry About 2 months 6 3.7
Developer Reply

Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email to gather more insights from you. Hope to hear from you soon! -Jason, Shopify Support

1 / 5 Share
May 14, 2019

FINALLY WORKS! FINALLY 8 MONTHS AND A WEEK IT WORKS. Shopify and Google had more than 7 MONTHS Oct. 2018 to get this FIXED, the first time users Oct. 2018 said this was JUNK and UNPROFESSIONAL CRAP! And still nothing changed 315 one star ratings! You know what changed is Shopify's PRIDE OF OWNERSHIP OF PROBLEMS NOBODY cares anymore and to let a 315 one star rated app remain in the app store tells you everything you need to know about Shopify in 2019, quality standards on ZERO and as for the Google engineers that stood infront on Shopify users and LIED about this app and the great engineers, programmers, product managers at Google who let this happen and continue on KEEP CASHING THAT PAYCHECK ON JUNK, TOP OF YOUR LINKDIN : I am very proud of the Shopify App - 315 one star ratings out of 418 users i developed over 75% of users rated it a one star loser, please hire me. Hey if all your products were approved for over 2 years 6 months and now and pending forever you ain't making any AD MONEY $$$$$$$ on Google Shopping ADs.

Store Using app Total reviews Average rating
surgicalcaps.com 22 days 10 2.5
Developer Reply

I'm sorry to hear you've had a frustrating experience with the Google Shopping app. We truly value your feedback and thank you for taking the time to share it with us. I’ve followed up with you via email so that we can work together to get the Google Shopping app working for your business. Hope to hear from you soon! -Emma, Shopify Support

5 / 5 Share
April 22, 2019

I downloaded this after reading through MANY of the reviews and I'm really glad I did. I'm by no means a Google Shopping expert, but I've installed it today and already have all my products approved and eligible in my Merchant Center. I really think that it has a number of poor reviews are because people are expecting this app to do ALL the work in Google Shopping and that's not necessarily the case. It's extremely effective at being an API and bringing products into your merchant center to set up for approval. If you've ever tried it the old way when you had to upload a spreadsheet with the pertinent information, you will definitely appreciate this app. But that being said, you still have to be proactive about logging into your Google Merchant Center Account and identifying any errors it's kicking back. And you still have to have an understanding of the information it's going to ask of you in your Merchant Center Account and how to properly input the data. I read a lot of reviews that said their products have been in "pending" status for weeks on end, which I think is likely because they didn't go in and finish properly setting up each product. You have to add and input all the necessary information, and then it will feed that information directly into your Merchant Center account. Learn about Google Shopping first & THEN get this app.

Store Using app Total reviews Average rating
Amalli Talli About 10 hours 3 5.0
3 / 5 Share
April 18, 2019

My products on The HBCU Alum have been "Pending" for 3 weeks now. A tad disappointed, as I hoped this would have been resolved by now.

Store Using app Total reviews Average rating
HBCU Alum 4 months 9 4.8
1 / 5 Share
April 14, 2019

Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%. Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse! Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my add spend, but strangely this has had no effect on my conversions/ sales. The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly. My Original Google shopping app and campaign was doing really well, this app have almost ruined my business. I am at a loss as to what to do. Maybe the only option is to drop this app and go to a Paid app, and start all over again!

Store Using app Total reviews Average rating
Poochie Fashion About 2 months 4 3.8
Developer Reply

Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating! Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support

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