Google & YouTube

March 31, 2018

The new Google Shopping "app/feed" is a total joke! Completely useless! Why fix or change something that worked relatively well? 1. Does not appear to sync. 2. Items with Barcodes/GTIN's applied, still "Not Approved". 3. Items with no Barcodes/GTIN's applied, "Approved". 4. No way to search the "Approved, Not Approved, Pending" lists in the app/feed. 5. Cannot export the "Approved, Not Approved, Pending" lists. 6. Should be able to access Google Shopping settings at the product level in Shopify. You cannot. Instead you have to manually scroll through lists in the app/feed to find an item. Is this a Shopify April fools joke? How can a "developer" look at this app/feed and approve it? Unbelievable.

March 21, 2018

With the old app, no problem ! A lot of sales in € but with the update, my store must operate in the USD currency to use this app and I did not want to change my base currency to USD. I'm in France.

March 20, 2018

I am a Canadian Business and only allowed to sell in Canada USD makes no sense the only real reason i downloaded the app was because when KIT uploads my products i want the google product category to show up so facebook business manager doesnt give me errors. Seems like a waste of time app

Feb. 3, 2018

only possible to use in USD. Please fix this ASAP - it is one of the most important tools for Store survival in this mad shopping world... Thinking about leaving Shopify because of this mess...

Feb. 1, 2018

I want the old app back... the one is forcing to rewrite my descriptions... that is tons of work I DONT need . This is absolutely terrible

Jan. 29, 2018

So far it seems fine, other than there's no search. If you have 100's of products how can you search and see if that product is approved and listed. You can't sift through pages and pages looking for it. No one is mentioning that we received an email from Shopify saying we had no choice but had to make this move before end of Jan 2018. This page says it's beta. But we were told we had no choice and had to move and the other google shopping app was being disconnected.

Jan. 25, 2018

The old app was great and easy to set up. This app does not allow me to sell in New Zealand so can no longer use Google products through Shopify. This makes a lot of sales for us and other sellers so needs to be fixed asap.

Jan. 24, 2018

Absolutely awful. I received an email stating I must switch over from the Google Shopping App (which was working just fine), to the Google Shopping Channel by the end of January because it would be deleted. I contacted the gurus to voice my concerns from all the terrible reviews this was receiving. They insisted everything would be "just fine" and would work "without issues". Because the transition was listed as mandatory, I went ahead at the advice of the gurus. The transition forces you to delete the Google Shopping App to continue. As soon as I did, all of my products went from approved to "Pending". It gave me a message saying it would take at least 3 days for Google to approve my products, even though it EXPLICITLY says in the Google Shopping Channel promotional information "Skip the 3 day Merchant Center Account approval process." I immediately contacted the gurus about this and was informed that "hmmm that's strange." and "We aren't sure what's going on." They even indicated I had completed all the transition steps as necessary and it was still having issues. It has already been a day and a half and still no word on my open ticket. This is a joke. I am extremely disappointed that Shopify would force this transition on its customers when it clearly isn't ready to be out of the testing phase.

Jan. 23, 2018

Just awful. The old app worked just fine. Now I get all kids of errors and restrictions in the name of making things "easier". Bring back the old app so I can sell in Canadian currency.

Jan. 19, 2018

Terrible app. Beta tested this and was told there would be quick iteration. I told them it needed the full category list and bulk editing months ago. Cannot believe this is out of beta and they are recommending other customers use it. Shopify can be lazy but putting this out is practically negligent. Seems to be a complete misunderstanding of how the Merchant Center is actually used - the approvals process demonstrates this. If the UPC code matches, they will list it as approved even if it lacks a category, age and gender. Yes, that might technically be approved but you can't use it an ad.

Jan. 12, 2018

I am a US seller. and this shopify app is great. It worked absolutely fine for my store. I read the reviews and was not sure so I call in to Shopify multiple times with my questions. They were all answered by the shopify gurus and I trusted them as I always do. Thank you Shopify, for this app.

Jan. 10, 2018

No customization of description field which if you have content on your product page means you cant upload to google shopping. Also many options are removed. This app should have never made it out of a beta environment.

Jan. 6, 2018

I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018" This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs. It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER." 14 out of 5,000? NUTS! When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products. I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser. Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing. I am ruined. This thing is not anywhere near being functional for any type of business. It is like it was made by people with no idea who uses it and what it is used for. The FOUR MOST IMPORTANT parts of any Google Shopping Feed 1. The Product Category 2. A unique Product UPC Code or Manufacturer Part Number or SKU 3. Shopping campaign labels 4. Bulk Edit critical values With out those four features, you got nothing that will work for anyone.

Jan. 2, 2018

Good Morning, I need to be able to change the GTIN because is rejecting all my products for that. The google category is not that cool, not complete. The merchant center link is not clear. ONE SUPER IMPORTANT THING IS LABELS, WITHOUT THEM I CANNOT MAKE MY STRATEGY GOOD. Many things to improve, hope you hear this comments because this is one of the first sales channels. Thank you.

Dec. 30, 2017

Did not include the capability to specify the product group category when you fall into the "other" category. My products are being tossed into random categories. Guru's have not idea out the new product worked, what the old one did, nor understood how the feeds for merchant center worked Once you move to the channel..you can't go back.. Email sent out by shopify gives feel it is a mature product and you are getting the opportunity to cut over early. For such an important revenue stream...sure seems like a sloppy rollout. I've been with Shopify for a while and pretty surprised. I would think that the email they sent would be very clear about these risks...and that Shopify would provide the ability to go back to the older app if needed. curtis

Dec. 24, 2017

Horrible horrible. Much worse than the old app. DO NOT USE if you have products with variants. Variants don't matter. Only the core product matters.

Dec. 19, 2017

There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.

Dec. 13, 2017

I hope this works better than the app? Google just kicked us because they said the product feed price didn't match the price on our store but it's the same. The problem was that we have a minimum quantity and it requires advanced coding xml knowledge which we are learning but have been off shopping for some time now.

Dec. 13, 2017

Stay away Better to pay for something that works - If you had a google store don't upgrade

Oct. 14, 2020

Does not work easily with Shopify Buy Buttons! :/ (you have to have a Shopify hosted store). I would hope that Shopify would support their own Buy Buttons for something as useful as Google Shopping ads. WORKAROUND: I enabled a Shopify Store, then I put a redirect script in the theme and matched all product urls on my wordpress site. Now Google is enabled and all traffic is redirected to my site.