Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,128
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
Dec. 27, 2021
This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.
Hi there! Paola here from Shopify. I understand how the Misrepresentation suspension can be frustrating. Although Google does not share further details with us, I am happy to share resources that can help you with this issue. I will be reaching out to you shortly via email. Best Regards, Paola | Shopify
Dec. 27, 2021
just pathetic, they will advertise sex toys and bondage gear but one mention of swingers and they run a mile. grow up google.
Hey there, Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to here you were having trouble with your products on Google - I'm going to look into this and follow up with you shortly by email to open up a line of communication to see how I can help you further.
Dec. 26, 2021
zero if I could. I can not get to my products approved. Continually says product info disapproved - invalid - product data disapproved.
Hi there! Thank you for sharing your experience. I understand that your products are not being approved by Google. I'm happy to help you with this. I will be reaching out to you shortly via email so we can work on understanding why your products were not approved and what you can do to fix it. I look forward to chatting with you! Best Regards, Paola | Shopify
Dec. 25, 2021
Shopify devs didn't make it possible to actually have your product data read by Google Shopping if you edit product data with a Shopify CSV. It's a "known limitation" that the Google Shopping fields in Shopify CSV will be ignored by the app. You are expected to manually edit product data through this horrible app's UX, one item at a time. Alternatively you can pay for yet ANOTHER app that can actually bulk edit the product data Google requires. They shouldn't have even bothered publishing the app it's so half-baked and there's no plans to actually make the Google Shopping fields in the product CSV usable. Cue unhelpful auto-reply from Shopify that says "thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing..." *eye roll*
Hey there, Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of that the Google Channel does not meet your needs. I can see how having the capability to edit the fields through the CSV file is important and how it can be more efficient than our current process. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further. Adil | Shopify
Dec. 20, 2021
Horrible app , i do not understand how it got so many good reviews it dose not map any of of fields to google, you have to do it manfully (max 25 sku with bulk edit) very useless app , another horrible app by shopify
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further. Adil | Shopify
Dec. 20, 2021
I used this app because it is an official Google channel. Unfortunately, Google made it impossible for me to get all my products approved despite being an authorized dealer and simply following the manufacturer's policies. Super frustrating to work on my business just so Google won't give it even a chance. Customer support is polite but unhelpful.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with getting your products approved. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further. Adil | Shopify
Dec. 31, 2021
The app has 4 major problems: 1) Sometimes it does not synchronize well the attributes with merchant center (for example GTIN or EAN) with a large decrease in performance in the display of free product sheets on Google 2) It is not possible, for products that do not have an EAN or GTIN code, to assign the MPN code or the product SKU through the additional rules of Merchant Center 3) It is not possible to manage list prices and discounted prices 4) It is not possible to manage any Metafields to be assigned to products through the Merchant Center rules Update 31/12/2021 No one from support emailed me
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I'm going to follow up with you in an email to discuss this further. Adil | Shopify
Dec. 15, 2021
i try to connect the my website&Google Shopping. but i dont know what happen. its coming up Ineligible for enhanced listing. So i want a contract the CS team. But long time no answer..
Hi there, William here from Shopify support, thank you for reaching out about your concerns with the app. Typically we're able to resolve errors like this but in order to do so I'll need to reach out to you directly over email to discuss account specific details. Please look out for my email. William | Shopify Support Specialist
Dec. 14, 2021
Die APP hat bis vor kurzem gut funktioniert. Seit ca. einer Woche 12.12.2021 werden über die APP keine GTINs/EANs an die Google Merchant Center - Content API übertragen.
Dec. 11, 2021
Nuked my entire google shopping catalog. Over $3,000,000 in product pulled from google in one fell swoop. Not a trustworthy channel at all. Will replace with a third party app
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there. Adil | Shopify
Dec. 11, 2021
NHo help whatsoever. Instead, this App will cause your stores Merchant and Ads account to be suspended because it just throws any and all info for all your products (regardless whether the info is acceptable by Google's standards which are now recently crazy strict) So far my account has been suspended since October and not one person from Google or Shopify can tell me exactly why. I did manage to get a shortl list of 4 things to update or edit - 1 of which was to "remove my signup banner in my footer." I mean really??? A signup form is a vital part of ANY website! I removed it regardless in the hopes that I would see my account unsuspended but here we are and yes, you guessed it ... it's still suspended. Its ridiculous really! BAD APP!
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. While the decision lies with Google, we can definitely offer tips that can help to get a suspension lifted. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further. Adil | Shopify
Dec. 9, 2021
This the worst app i have ever used keeps saying that i should add ,refund policy and terms of service to my footer when its already there,i mean this is confusing
Hi there. Cathal here from Shopify. Thank you so much for taking the time to leave feedback. We usually see this issue when policies have been added from pages, rather than the policy section in your settings, however, I will look into this further for you now and follow up with you by email so we can get you set up as soon as possible. Thank you.
Dec. 8, 2021
Used this app for a long time & it worked well, integrates seamlessly... until now. There's clearly a bug within the new phone number verification which keeps returning a 'too many attempts' error. I have been trying to get these shopping ads live for over a week. Super inconvenient & a waste of time. Surprised it hasn't been fixed by now. On top of this, the number is already verified with GMC! There has also been additional issues come up recently such as having a terms & conditions & refunds policies - when they already exist on the site the app makes you create additional ones. Please stop messing with this app and fix the bugs!
Hi there, Cathal here from Shopify. Thanks so much for your feedback, we really appreciate it. I will be looking into this now for you to see if we can help you get your phone number verified and get you set up on the app, and will reach out to you shortly by email. Thank you.
Dec. 6, 2021
Using this app has caused me to be suspended by Google, and I haven't figured out how to sort it out yet. The associated feed from Shopify submitted attributes that cause issues with Google. And other attributes are required for certain categories, and I've yet to figure out how to customize it in a reasonable way. Shopify support is not helpful, nor is Google's. Very disappointing.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. While the decision lies with Google, we can definitely offer tips that can help to get a suspension lifted. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further. Robyn | Shopify
Dec. 4, 2021
Says my store does not meet the requirements?? What does this mean, any help fixing this......What can I do to fix this?
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with setting up the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there. Adil | Shopify
Dec. 3, 2021
Support, Is there anyone there at all?! Or have you released a product and don't do support! I have contacted you several times with a request and no response at all, I am already silent to do something. I blocked with next my tasks and just second week waiting any reply from your guys. Releasing a product, give resources to maintain or take money for the product but do it with quality!
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there. Adil | Shopify
Dec. 3, 2021
Google app acts as if it shows the products you tell them to show. Meanwhile they are showing random titles and descriptions with random products that are not listed for google ads. I recommend using google ads instead because this app is spending alot of money with 0 result.. (average click cost me 2.20? while in google ads i get them under 0,80)
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your marketing campaigns. I'm going to look into this further and follow up with you in a direct email so that we can work on getting any issues resolved. Robyn | Shopify
Nov. 28, 2021
Lyvisi Afriq Wear I moved to Shopify to see if I could get better traffic to my website through Google. I sell custom made goods and google has never worked with my website. Google continues to disapprove my merchant account. I feel that the entire process is a waste of my time, energy, and money.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although these suspensions are set by Google and they are best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there. Adil | Shopify
Nov. 26, 2021
It doesn't work. Products are constantly disapproved and its near impossible to work out the errors. It then tells you your google account has been suspended for policy violations. I'm "trying " to sell clothing, its non offensive, so there should be no issues.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although these suspensions are set by Google and they are best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there. Adil | Shopify
Nov. 26, 2021
Terrible app that consistently provides unending grief. Other than the sporadic "your product is disapproved because we can't reach your landing page", the app overrides the tax settings in Google Merchant to charge taxes in all states, even though that's not my configuration in Shopify or Google Merchant.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the tax settings not syncing correctly. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify