Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,783
chart
#246
All reviews
Review RSS Feed
Feb. 4, 2019
Terrible. Old version worked fine, but I was forced to uninstall the old one to install the "new and improved" version. Now, it doesn't work at all and no way to revert back.
Thanks for taking the time to share this feedback about the Google Shopping app! Unfortunately, it is not possible to go back to the old Google Shopping app but I would like to work with you to see if there is anything we can assist with on the new one! Our development team has made improvements on the app since your review, hopefully it would of helped with the issues you were having! I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 1, 2019
Google Shopping new version worse than the old version. PLEASE ACTIVATE AGAIN GOOGLE SHOPPING (OLD VERSION) AGAIN!!!!
Thanks for taking the time to share this feedback about the Google Shopping app! Unfortunately, it is not possible to go back to the old Google Shopping app but I would like to work with you to see if there is anything we can assist with on the new one! I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Jan. 31, 2019
Not a Plug and Play App...was expecting this to work out of the box. Come on Shopify, you can do better!
Hi ShaggyMax, firstly I want to say thank you very much for sharing this feedback. We’re always looking to improve apps, and to improve the way our apps work and what they can offer merchants like you. I'm glad you have high expectations of us, and I'd like to help as much as I can. I know the app has had updates since the date of this posting, so it might be worth trying it out again. However, I’ve followed up with you by email to find out more about your queries and help where I can with you. Thank you very much! Niall, Shopify Support
Jan. 28, 2019
old Google Shopping app was much better. This app don't even let us submit our feed to the google merchant account.
Hello Stuff cool Thank you for sharing this feedback with us here. Unfortunately, this is a current limitation due to what counties are supported by Google and I've more information on this here: https://support.google.com/merchants/answer/160637?hl=en We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants such as you and for that reason, I'll be emailing you as well as replying to this post. I’ve also followed up with you by email to log your feedback for our development team. Thank you! Niall, Shopify Support
June 15, 2020
Bring back the old app please!!!!!!! The old app worked a treat. However, this app is shocking and affecting my business dramatically only displays prices with VAT on my google feed, resulting in mismatch and me being unable to sell products on google shopping. Despite ringing google and shopify getting no where quick. Now looking for other apps to use. shame as the original worked fine for years. If anyone knows how to reinstall the original app version please let me know
Thanks for sharing this feedback on our Google Shopping app Currently this is a limitation due to Google requiring VAT to be included in product prices. Feedback like this helps us improve our apps though, so I’ve followed up with you via email to log your feedback with the Shopify development team. - JP, Shopify Support
Jan. 9, 2019
Under Google Ads Account it keeps showing me just one Google Ads account id that I don't want to use. How do I link it to another Ads account?
Jan. 9, 2019
Useless. Does not sync the barcode (GTIN) in product variations. Wasted a lot of time on this. Better to pay something that works.
Dec. 18, 2018
Never came across so terrible app like this one. Waited for days to get my product approved just showing pending.
Dec. 14, 2018
I wish I could give this app less than a 1 star. You cannot use this app and use Google Shopping Express. It over writes the shipping settings to 1-99 days!!! All Shopify would do is fill out a "frustration report." That just makes the matter worse.
May 19, 2019
DEAD MONEY! NEVER ANY MORE !!! We spend £2759 - and £25 conversion. I think numbers said everything. Not recommend at all. We have bots full store, sorry Shopify / FACEBOOK / GOOGLE, but bots do not buy, bots do not have money, more we have fraudulent orders and lost £250. NOW ANY MORE!!!
Dec. 5, 2018
useless and not working, I tried everything but products pending, therefore it will kill your business.
Dec. 3, 2018
Cannot get any products accepted by the Google Shopping app, ZERO help available. 10 day "review" period has elapsed and no products have been approved. I would not recommend this app, the process for listing on Google is very, very complicated, IMHO.
Dec. 16, 2018
Your new Google Shopping app, unlike the old one (no longer supported) has some holes in it. Products in my feed do have GTINs Error Message I'm getting is: "Barcode gtin missing: gtin is required for this product". Issues: 1. GTIN numbers are are transferred to Google Shopping campaigns 2. There is no way to enter (re-enter) GTIN in a window "Edit Google Shopping fields", GTIN field MUST be added to that window PLEASE. That field is missing. Currently Google REQUIRES BOTH: MPN number AND GTIN or a product will be rejected. Is someone still working on improvements to your Google Shopping App, or should I resort to other paid apps. I say: Do not install !!! The old app was working OK. There should be a way to choose between the two.
Nov. 21, 2018
Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Pending. Denied.
Nov. 19, 2018
Get rid of this app as soon as possible. Our Adwords account never recovered when we updated this app. It didn't matter what I did to our campaigns, I couldn't get our products to consistently show up. It would even show a 'product ID' missing in our feed. Are you kidding me? This update cost us $40K a month in business. Last ditch effort was to delete the app. I installed a different Google feed app and immediately saw an improvement. Once the sync updated on Adwords our products began to show up again.
Nov. 17, 2018
It takes way more than 3-5 days for Google to approve ads. Shopify you should take down that claim if Google wont honor it. Dont bother contacting Shopify for support they will just refer you to Google then Google will refer you back to Shopify. Also atleast for me having hard time changing to manual bidding. Automatic bidding has robbed me with no conversions.
Nov. 17, 2018
Great idea. Very bad execution. It was not clear that starting a new Google Shopping Campaign will OVER-RIDE your existing shopping campaign. For 2 weeks our TOP performing shopping campaign was not delivering because this APP prevented it. This APP NEEDS A LOT of improvement for shopify store owners. It might be great for some that don't have the slightest clue of how to get started with Google Shopping Ads but I can tell you first hand this APP leaves a lot to be desired. For one you are unable to set any sort of Target ROAS. You are unable to run any bid adjustments on specific devices and the conversion reporting is questionable. If you want to know why this APP has ONLY 1 STAR install it and find out for your self.
Nov. 15, 2018
This App has to much automation and was total waste of time trying to go through the setup to even get it up an running, so I wouldn't recommend spending any of your money utilizing this app for marketing!
Nov. 13, 2018
If you want to burn money and get no results this is the ideal app to use. There is no control over spending and had to switch if off quick after $300+ spend in a couple of days. TOTALLY CRAP..........
Nov. 11, 2018
The old app worked perfect. This app slowly removed all of our products over a week since updating. So many lost sales.