Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,777
chart
#396
All reviews
Review RSS Feed
Dec. 20, 2025
After complaining a year ago, this app is still incredibly glitchy and does not appear to be syncing correctly with the Google Merchant Centre (GMC). I still have old products showing up on GMC - and subsequently Google pages - despite me archiving them in my Shopify backend and removing them on the GMC...only for them to reappear on GMC. Now my new products aren't syncing correctly to GMC and I can't re-verify my website...nonsensical behaviour again so have had to reach out to Google Support...again. If I could give -10/10 for this app I would.
We are sorry to hear you are still experiencing these persistent syncing and verification issues with the app. To investigate this further and work toward a resolution, could you please submit a support case? Once you have opened a case, please provide specific item examples including product id and variant ids for the following situations you've described: - Scenario 1: Items that have been deleted or archived in Shopify but are still appearing in your Google Merchant Center. - Scenario 2: Items that were deleted in Shopify, manually removed from GMC, but have since been subsequently re-added to GMC. - Scenario 3: New products that have been added or updated in Shopify but are not syncing or reflecting those updates in GMC. Please log your case: https://support.google.com/merchants/contact/shopify_3p_support_app with our dedicated support team we look forward to assisting you further.
Dec. 18, 2025
Over the past few months, I have been extremely frustrated with the app. Despite selecting manual product sync, it continues to push products to Google Merchant Center, which is negatively impacting our performance marketing. I request you to please fix this issue at the earliest.
Thank you for reaching out regarding your synchronization settings. We can confirm that switching to manual sync is designed to halt the automatic synchronization process. We looked into your situation, and weren't able to find a support case filed for this. After investigating your account, we discovered that the manual sync request failed due to an unusually high volume of store status updates. While we haven’t encountered this specific issue before, we have now manually updated the setting for you. Your account is now set to manual sync, and the issue is fully resolved. Happy New Year The Google Support Team
Dec. 17, 2025
Hello, We regret that your experience with our application has been unsatisfactory. We are eager to provide assistance and invite you to reach out to us directly through our support channel: https://support.google.com/merchants/contact/shopify_3p_support_app. Alternatively, feel free to include additional details in an updated review so that we may better address your concerns.
Dec. 13, 2025
I've been having the same problems as the previous Shopify merchants. My account is suspended for misrepresentation. However, I fix the so-called errors and the account is still suspended. The assistance is sub-par, only offering automated responses. I will be deleting this app as it is frustrating to use and non productive.
Dec. 12, 2025
Everything was explained clearly, but the account was still locked. Some websites wouldn't even load but were still approved and running on Google Shopping. The service is terrible, with no one to support or resolve the issue. Does anyone have any other advertising solutions besides this awful one?
Dec. 7, 2025
You should be ashamed of how broken the entire environment is: google app, shopify, ga4, ads, merchant. Think first, test and then implement. Nothing works as presented to work.
Nov. 30, 2025
Informationen bei Merchant Center Sperren oder Produktsperren sind unkonkret, nicht hilfreich und verwirrend. Es wird keine konkrete Info geboten, nur Dutzende Seiten komplizierter Text. Man bleibt hilflos und verzweifelt zurück. Hier sind dringende Verbesserungen notwendig!!
Nov. 28, 2025
I’m extremely disappointed with this app. For a full year, I’ve been stuck in a loop of suspension and generic “Misrepresentation” messages. The app offers no real insight, no manual review, and no actual help. It just keeps generating the same template messages over and over. I’ve fixed everything on my store, followed every policy, and still no progress. If you expect real support or human review, this app won’t give it to you. Totally unhelpful and incredibly frustrating.
Nov. 24, 2025
App is inaccurate and confusing. Google support told me this app automatically adds GA tracking code, but in that case how do we prevent double reporting with our Tag Manager, which we need for other scripts? They were unsure. Google support also doesn't seem to understand that ShopifyPlus users no longer have any access to our checkout code. There is also a warning about "mistakenly added tags" but trying to fix it is very complex, and so far ineffective. In addition, The Google Merchant Center widget says we have 0 products / 0 approved when in fact we have 100s of live products listed there. The only "Suggestion" from the app? Increase spend. gee thanks.
Thank you for sharing this feedback. I understand how frustrating it is to encounter tracking discrepancies and data sync issues within the app. I checked our system but was unable to locate a support case submitted by you regarding this issue. To help us investigate these technical issues, please submit a formal support case through our specialized portal: https://support.google.com/merchants/contact/shopify_3p_support_app. We look forward to assisting you. The Google Support Team
Nov. 1, 2025
Avoid this platform if you value sanity. Nothing is consistent: one typo and the entire feed stops syncing, then you get flagged as if it’s your fault. The rules are vague, enforcement is random, and customer support recycles canned answers that solve nothing (via email, no phone, no chat, days of waiting and waste of time for no help etc...). You follow the documentation line by line, it still fails, and then you’re punished for “non-compliance.” It’s a trap of moving goalposts and zero accountability—not a place for anyone who needs reliability. Basic tasks spiral into endless loops: sync → error → appeal → repeat. The system penalizes microscopic formatting differences while ignoring its own bugs. They demand millimeter-perfect standards from you, yet don’t hold themselves to the same—a terrible example. Miss a single character, the feed won’t refresh; fix it, and you get a new unexplained rejection. You don’t even know if they’ll ban you because the Shopify feed refresh lags a few minutes—delays outside your control—so you never get a real diagnosis; support replies with copy-paste templates and you get banned for that too. Support is slow, scripted, and unhelpful. This wasted days and delivered nothing. And here’s the kicker: if a review fails, your Google Ads account can get restricted or blocked; you’re forced to wait days before requesting another review, and those reviews are rationed. Burn through a few attempts and you’re effectively shut out of ads for good. Now I understand why so few people stick with this platform and choose alternatives. This isn’t a professional ecosystem—it’s roulette with your business on the line. I’m switching to alternatives immediately so I can actually see my ads delivered.
Store
Store of values
Using app
3 months
Oct. 23, 2025
Zero Stars for this app! I have been talking to google support person, Kate for weeks now and my account has been suspended because I changed my url domain name. my store has been online for over a year and all they say they need is my drivers license for verification. I have taken the pictures at least 5-6 times and sent to Kate for review, Finally she said this one will do and get approved. Then I look and there is all of these other issues and she said that they will disappear after I am accepted again. Immediately after submitting my drivers license upon Kate's approval I am denied again. This app is a bunch of crap and will get your store kicked off of google and as far as I'm concerned google is nothing but a headache and LIES! They LIE TO YOU ABOUT EVERYTHING! Good luck with your store, because over a year and endless hours of hard work and no sleep has gone gone the drain. My store is over because of google.
Oct. 15, 2025
Oct. 7, 2025
Vor kurzen haben wir unseren Shop zu einer neuen Domain volmer-clothing.com umgezogen. Das wurde im Merchant-Center auch für ca. 1 Monat akzeptiert. Seit 3 Wochen erhalten wir Fehlermeldungen - u.a. "Der Domainname Ihrer Website muss mit dem hochgeladenen Domainnamen übereinstimmen". Die Domain ist im Merchant-Center verifiziert und beansprucht und in den Feeds korrekt angegeben.
Oct. 6, 2025
I have had many problems with conversion tracking, in Google sometimes the status of my conversions is "Active" however, then alerts start like: "Requires attention - Enhanced conversions requires your attention" and "Inactive tag", so far I have not obtained a solution or satisfactory answer on how to solve it, I check my configuration and everything is configured correctly, I do not know what to do anymore, I have had a negative impact on my campaigns and sales conversions
HI, I"m not seeing any active or submitted cases from you so far. Could you please submit a ticket to our support team so we can begin troubleshooting and can respond to you privately instead of publicly here? In the app, upper right 3 dot menu, click Get Support Or, bottom of the app, click Get Support Or, go directly here and submit a case https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 3, 2025
i need support. I can et any help for almost 1 year now. almost ready to quit and not pay google ads as my #1 advertiser due to your system and lack of support.
Hi - unfortunately your Merchant Center account has some issues that need to be cleared up. The Google & YouTube App doesn't have any influence in that account issue, nor do we even have access to that part of your account since it isn't part of the app or sync process. I'd recommend reaching out to Merchant Center Support to try and determine why you were flagged and how to resolve it. The team that responds to and reviews your account issues is not the team that builds and maintains this app.