Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,676
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
Feb. 11, 2021
app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Feb. 10, 2021
Estou extremamente decepcionado com os serviços da Google Ads. Minha conta foi suspensa sem motivo claro, aparentemente por atividade suspeita no cartão e por não seguir as políticas. Mas como assim? Não há atividade suspeita no cartão, nunca houve. Minha antiga loja sempre utilizou esse cartão e nunca deu problemas. Sobre as políticas, como vou saber qual política estou infringindo se existem várias e pelo que li estou de acordo com todas. Por favor, me ajudem!
Feb. 7, 2021
Didn't even give an option to include only the first 150 characters for title limit. This app now wants me to edit thousands of product titles manually and set them at 150 characters. Worthless.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you share your feedback with our developers in more detail. Spencer l Shopify
Feb. 4, 2021
Small business dropshippers not welcome. Google will suspend dropshipping merchant and ad accounts due to "misrepresentation".
Feb. 1, 2021
Hard to use poorly designed. Do not know what it is doing since step one. And it suspended my healthy accounts for no reason. Product manager need resign asap.
Using app
16 days
Total reviews
1
Average rating
1.0
Hi there, Jordan here from Shopify support. Thank you for taking the time to leave a review. Your feedback is highly valuable. I understand you've experienced issues with the app, as well as an account suspension placed by Google. I will follow up with you in an email where we can discuss this further and hopefully get the app working for your store. Jordan | Shopify
Jan. 31, 2021
its worst channel ever unfriendly UX AND service very unprofessional looks like google got enough money to care about any of us I recommend avoid this Chanel
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Jan. 30, 2021
I am using the currency - Singapore dollar. The Google Channel interface automatically prompts you to select only one country. Thus, in Google Shopping, the feed is available only for one market country, which is extremely inconvenient. Also, after I created a Shopping campaign in my Google Ads account and linked the feed, I couldn't find any products. They simply do not appear as if they are not there. Can this be fixed and how?
Hi there, Jordan here from Shopify Support. Thank you for taking the time to leave a review of the Google Channel app. Your feedback is greatly appreciated. At the moment, the Google Channel app is designed for targeting one country at a time. Though, there are a few ways to accomplish this external to the Google Channel app. I will send you an email where we can discuss this further, as well as address your product feed concern for your Google Shopping campaign. Jordan | Shopify Support
Jan. 25, 2021
Cannot get google to accept my refund policy and terms and conditions going on 3 month.... written 8 times to only get automated emails sending my to the pages i started from.
Hey there, Kevin here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with google not accepting your policy pages. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify
Jan. 22, 2021
I used this app but it didn't work for me. My merchant account was suspended immediately but I followed all the Google Shopping Standards. Complete waste of time
Hey there, Kevin here from Shopify support. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google suspending your merchant center account. There is always a reason for a suspension so I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify Support [Contact Us](https://help.shopify.com/questions) | [shopify.com](https://www.shopify.com/)
Jan. 19, 2021
Help me please, I'm in trouble, contact me my dynamic tag events don't work help me fix this please, so i can modify my rating
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is truly appreciated. I'm sorry to hear that you're having issues with dynamic tags and events. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Jan. 11, 2021
I always have a problem with this app , don't understand why it always direct to Google Merchant Centre for product data approval. Whenever I login I am getting this message. Not happy with the service.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with product approval. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Jan. 6, 2021
Google has to many standard and the rip you off with google ads. For the majority of the time that I had my business my account was suspended with them and I got very little help and next to no customer service.
Hey there! Spencer here from Shopify Support. I would be happy to follow up with you and help you with getting your shop approved. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Spencer | Shopify
Dec. 22, 2020
very bad app , very confusing and hard to understand , low ROI , Consider using different ad platforms
Hi there, Jordan here from Shopify. Thank you for taking the time to leave a review. Your feedback is incredibly valuable to us. I'm sorry that your have had a poor experience with the Google Channel. I will send you an email to explore this matter further with you and offer assistance for setting up the app for your store. Jordan | Shopify
Dec. 20, 2020
Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it. I need your help please.
Hi there, Jordan here from Shopify. Thank you for your review. We really appreciate you taking the time to share your rating with us. Your feedback is valuable. I'm sorry to hear that your account has been in the review stage an extended period of time. I will send you an email to open the lines of communication where we can work together to get the app set up and working for your store. Jordan | Shopify
Dec. 19, 2020
Be very care with your ad budget. There is a several day lag between what you see in Shopify and what is going on with your actual google ads account. By the time it catches up, that ad that shows not spending the daily budget has maxed out the budget for the last several days. This lead to spending a bunch of money while showing very poor results in the end.
Hi there, Jordan here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is very important. It is concerning to hear about the ad budgets lag. I will send you an email to open the lines of communication to see if we can further assist you with this matter. Jordan l Shopify
Dec. 18, 2020
My google account always log out after some time so all product become unavailable on the google channel. Great channel for us to sell but the app have some serious issues. I would like some help here if possible.
Hi there, Jordan here from Shopify. Thank you so much for sharing your experience with us, your feedback is incredibly valuable. I would love to better understand your concerns with the Google Channel app and will send a follow up email where we can discuss this further. Jordan | Shopify
Dec. 15, 2020
I tried using this app and had tons of issues with my products being rejected. They don't offer a specific reason as to why your account is being rejected. I tried reaching out to there customer support. That was an absolute nightmare. They don't really help you and were very vague. They told me to read over their policies and sent me a link. I read their policies and couldn't find an issue. The rep told me my landing page was low quality. That was part of the issue. I ask could he clarify what it meant that my landing page was low quality. I was then told he couldn't help me anymore, and they won't lift the suspension on my account, I didn't have a good experience with Google and will stick with Facebook and Instagram.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with setting up the Google Channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Dec. 5, 2020
Diese App funktioniert einfach nicht. Es wird ein Feed erstellt, der 100% der vom Google Merchant Center abgelehnten Produkte erhält.
Dec. 3, 2020
Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there! Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel. I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication! Best, Charlotte | Shopify Support
Nov. 28, 2020
very Bad, the app blocked my ad and i am not sure the reason, please advise what my next action should be
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store. Spencer l Shopify