Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,129
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
March 11, 2021
Google has the ultimate power over your store. They can decide to freeze your account and there is no recourse. Avoid doing business with Google. They do not tell you why they decided to deactivate your account.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your store working with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
March 11, 2021
Google doesn't provide enough feedback when products are not approved. A detailed reason for why a product is not approved would be beneficial.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
March 17, 2021
I already added the app to my store. But, it wasn't even opening anything. I tried for hours just to open the channel, but no way. I ended up removing it. tried again to add it after opening a merchant center, an Error message comes up saying "There’s no page at this address, check the URL and try again, or use the search bar to find what you need." ---- update I just needed to wait for a while and could download it. The good point is that a google ads specialist contacted me on my phone trying to help me start my ads. However, the platform is so difficult to deal with. Also, google just suspended my accounts while there are no obvious reasons for it. It's just a waste of time working with it, you will be always trying to solve problems. Almost a week passed trying to set it up, but I am not done yet.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
March 9, 2021
Extemely disappointed. Business almost shut down due to this. Frankly Shopify should not be adding plugins that they cannot handle especially when it comes to Google. Misrepresentation, cirvumvention, fraudulent payments all happening as soon as I open the account. Purely as Shopify triggers a bug on Googles end. Tried reaching out to Google Merchant Centre/Google Ads team each of them 5 times which is no easy task. In addition several different Shopify advisers telling me different things to do as they cannot collaborate. Simply horrendous.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with setting up the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication. Claire - Shopify
March 4, 2021
it wont allow me to confirm my last 2 on my checklist & i have everything in place, so i cant rate until this is fixed
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication. Claire - Shopify
March 1, 2021
It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app
Hey there, Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing. I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence. Kevin | Shopify
Feb. 24, 2021
I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my credit card information, making sure I do not have multiple ad accounts, and still cannot use Google Ads. The merchandise is not showing up in this app like it is supposed to. I really do not see how I benefit from the app and I see no purpose in having it. Not sure if this is a Shopify issue or a Google issue, in terms on how they connect. I just know I have no issues with using Facebook for virtually the same thing. I know I am not the biggest business, but Google needs to make things a little more user friendly.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable and truly appreciated. I'm sorry to hear of the struggles you are facing with the Ads account suspension. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Feb. 22, 2021
Because this app was bought in the commercial center because of misrepresentation, I uninstalled it and lost it again now now the page not found?
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a misrepresentation issue. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Feb. 22, 2021
i am not able to install on my dashboard anyone available to assist ? when i am trying to add it says there is no page on this address
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. You feedback is truly appreciated. I'm sorry to hear of the struggles you are facing with the installation of the channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Feb. 20, 2021
Worst experience. Made 2 accounts was fine then got suspended on one for suspicous payment even though both accounts are on the same debit card? 1 day later my merch center got suspended for terms and conditions as well as my 2nd google ad account? Reach out to fix issue and google said I need to work on my merch account but the link from the merch center was causing my google ad account to be suspended. So i listened to Google and in the mean time unlinked my account and it was unsuspended!!!! 2 hours later it gets suspended for Circumventing???? I have done nothing but try and resolve this with google and never tried to be sneaky and make another account or anything. I have worked so hard and try so hard to email google for help and all i get back is an automated email saying your still suspending and it will remain that way till you fix whatever you need to even though it tells me nothing about what to possibly fix to get things working. Waisted so much time when I did nothing wrong I made 1 ad that ran for probably 12 hours. Waisted so much of my time.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended account. I'm going to look into this and follow up with you in an email to open up the lines of communication so I can see if I can help you any further. Robyn | Shopify
Feb. 19, 2021
working fine atm. We're having issues with merchant connection between shopify and google. There are too many barriers in place.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting Shopify and Google connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Feb. 16, 2021
if i could give (-5) star i would , very bad and unprofessional application, i have trade licence / company / warehouse/ and legal business in UAE ( im not a droppshipper) and still this silly app suspended my account for no reason , and they never respond to emails , they never help , i don't recommend using it at all , i also don't recommend using google for ads, its totally worthless and im still waiting to see if they will fix my issue , if not i will just delete this useless app
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the account suspension. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Feb. 11, 2021
app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Feb. 10, 2021
Estou extremamente decepcionado com os serviços da Google Ads. Minha conta foi suspensa sem motivo claro, aparentemente por atividade suspeita no cartão e por não seguir as políticas. Mas como assim? Não há atividade suspeita no cartão, nunca houve. Minha antiga loja sempre utilizou esse cartão e nunca deu problemas. Sobre as políticas, como vou saber qual política estou infringindo se existem várias e pelo que li estou de acordo com todas. Por favor, me ajudem!
Feb. 7, 2021
Didn't even give an option to include only the first 150 characters for title limit. This app now wants me to edit thousands of product titles manually and set them at 150 characters. Worthless.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you share your feedback with our developers in more detail. Spencer l Shopify
Feb. 4, 2021
Small business dropshippers not welcome. Google will suspend dropshipping merchant and ad accounts due to "misrepresentation".
Feb. 1, 2021
Hard to use poorly designed. Do not know what it is doing since step one. And it suspended my healthy accounts for no reason. Product manager need resign asap.
Using app
16 days
Total reviews
1
Average rating
1.0
Hi there, Jordan here from Shopify support. Thank you for taking the time to leave a review. Your feedback is highly valuable. I understand you've experienced issues with the app, as well as an account suspension placed by Google. I will follow up with you in an email where we can discuss this further and hopefully get the app working for your store. Jordan | Shopify
Jan. 31, 2021
its worst channel ever unfriendly UX AND service very unprofessional looks like google got enough money to care about any of us I recommend avoid this Chanel
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Jan. 30, 2021
I am using the currency - Singapore dollar. The Google Channel interface automatically prompts you to select only one country. Thus, in Google Shopping, the feed is available only for one market country, which is extremely inconvenient. Also, after I created a Shopping campaign in my Google Ads account and linked the feed, I couldn't find any products. They simply do not appear as if they are not there. Can this be fixed and how?
Hi there, Jordan here from Shopify Support. Thank you for taking the time to leave a review of the Google Channel app. Your feedback is greatly appreciated. At the moment, the Google Channel app is designed for targeting one country at a time. Though, there are a few ways to accomplish this external to the Google Channel app. I will send you an email where we can discuss this further, as well as address your product feed concern for your Google Shopping campaign. Jordan | Shopify Support
Jan. 25, 2021
Cannot get google to accept my refund policy and terms and conditions going on 3 month.... written 8 times to only get automated emails sending my to the pages i started from.
Hey there, Kevin here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with google not accepting your policy pages. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify