Google & YouTube

Jan. 24, 2018

Absolutely awful. I received an email stating I must switch over from the Google Shopping App (which was working just fine), to the Google Shopping Channel by the end of January because it would be deleted. I contacted the gurus to voice my concerns from all the terrible reviews this was receiving. They insisted everything would be "just fine" and would work "without issues". Because the transition was listed as mandatory, I went ahead at the advice of the gurus. The transition forces you to delete the Google Shopping App to continue. As soon as I did, all of my products went from approved to "Pending". It gave me a message saying it would take at least 3 days for Google to approve my products, even though it EXPLICITLY says in the Google Shopping Channel promotional information "Skip the 3 day Merchant Center Account approval process." I immediately contacted the gurus about this and was informed that "hmmm that's strange." and "We aren't sure what's going on." They even indicated I had completed all the transition steps as necessary and it was still having issues. It has already been a day and a half and still no word on my open ticket. This is a joke. I am extremely disappointed that Shopify would force this transition on its customers when it clearly isn't ready to be out of the testing phase.

Jan. 23, 2018

Just awful. The old app worked just fine. Now I get all kids of errors and restrictions in the name of making things "easier". Bring back the old app so I can sell in Canadian currency.

Jan. 19, 2018

Terrible app. Beta tested this and was told there would be quick iteration. I told them it needed the full category list and bulk editing months ago. Cannot believe this is out of beta and they are recommending other customers use it. Shopify can be lazy but putting this out is practically negligent. Seems to be a complete misunderstanding of how the Merchant Center is actually used - the approvals process demonstrates this. If the UPC code matches, they will list it as approved even if it lacks a category, age and gender. Yes, that might technically be approved but you can't use it an ad.

Jan. 10, 2018

No customization of description field which if you have content on your product page means you cant upload to google shopping. Also many options are removed. This app should have never made it out of a beta environment.

Jan. 6, 2018

I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018" This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs. It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER." 14 out of 5,000? NUTS! When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products. I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser. Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing. I am ruined. This thing is not anywhere near being functional for any type of business. It is like it was made by people with no idea who uses it and what it is used for. The FOUR MOST IMPORTANT parts of any Google Shopping Feed 1. The Product Category 2. A unique Product UPC Code or Manufacturer Part Number or SKU 3. Shopping campaign labels 4. Bulk Edit critical values With out those four features, you got nothing that will work for anyone.

Dec. 30, 2017

Did not include the capability to specify the product group category when you fall into the "other" category. My products are being tossed into random categories. Guru's have not idea out the new product worked, what the old one did, nor understood how the feeds for merchant center worked Once you move to the channel..you can't go back.. Email sent out by shopify gives feel it is a mature product and you are getting the opportunity to cut over early. For such an important revenue stream...sure seems like a sloppy rollout. I've been with Shopify for a while and pretty surprised. I would think that the email they sent would be very clear about these risks...and that Shopify would provide the ability to go back to the older app if needed. curtis

Dec. 24, 2017

Horrible horrible. Much worse than the old app. DO NOT USE if you have products with variants. Variants don't matter. Only the core product matters.

Dec. 19, 2017

There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.

Dec. 13, 2017

Stay away Better to pay for something that works - If you had a google store don't upgrade

Jan. 3, 2018

A long time Shopify customer and I am very disappointed the way the migration from the app to the channel was done. All my product feeds were deleted and I have months of work to repeat. DO NOT DOWNLOAD! UPDATE 12/20/17: It has been over a week since we have migrated and still no solution. The Shopify Gurus all seem to be unfamiliar with the channel and all have different solutions that do not work. Again I repeat if you want to keep on selling on Google via Shopify find another alternative to submit your feed. Downloading this channel will only give you more headache than sales. UPDATE 01/03/2018: It has been over a month since we switched no solution found. Lost a huge amount of revenue and I keep on getting issue after another issue with the channel. Currently, the channel is sending the wrong shipping fees to merchant center (Last time I checked my ads showed that I am charging $210 for shipping when I have FREE shipping on my shop for all orders...) Support has been absolutely useless with everyone giving another lousy excuse...