All reviews

Rating Breakdown

  • 5
    73% (3,315 ratings)
  • 4
    9% (414 ratings)
  • 3
    3% (134 ratings)
  • 2
    2% (92 ratings)
  • 1
    13% (590 ratings)

Reviews with Text

  • 64% (2,916)
Review RSS Feed Review RSS Feed

3 / 5 Share

Sept. 30, 2023

Easy to set up, time will tell how beneficial it will be to Timeless Luxury NZ

Using app

8 days

Total reviews

2

Average rating

4.0

3 / 5 Share

Sept. 8, 2023

Using app

8 months

Total reviews

2

Average rating

3.5

3 / 5 Share

Aug. 29, 2023

I want people to be able access things like our trading hours, location and our online shop with ease so they can view our various New Zealand handmade products. I also want them to search for products listed on our online store. I have noticed that if someone searches for a product on Google for example Woolen Jersey, for some reason my store does not come up this can be a little fustrating

Using app

Over 1 year

Total reviews

1

Average rating

3.0

3 / 5 Share

Aug. 11, 2023

Good app, just YouTube tends to knock my Channel for the most baseless of 'offenses'. I do enjoy using YouTube for all of my music needs

Using app

6 months

Total reviews

1

Average rating

3.0

3 / 5 Share

July 16, 2023

Good to get all your products into Google's Free shopping ads, but that is where the functionality ends. There is nothing in the ap we can find having to do with set up for "Performance Max" and we are unable to customize the product feed. All products are in a single feed, so that if you want start any Google Ads you have to include all your products listed in the free shopping ads that are in the single API product feed, so there can only be one ad campaign. Unable to focus a campaign on an individual product line.

Using app

18 days

Total reviews

6

Average rating

4.2

Developer Reply

Thanks for the feedback! I will email you directly to show you how you can get started with Performance Max from within the app. Additionally, here is a help center article which I think you may find helpful: https://support.google.com/merchants/answer/13421604?hl=en&ref_topic=13402337&sjid=7014633861525849605-NA

3 / 5 Share

June 15, 2023

So far it's good, as expected. It's made things easy for me, but its need more improvement and need to improve more .

Using app

3 months

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for the feedback! We are happy to hear it is working well for you. If you have further feedback or need assistance, don't hesitate to erach out to us: https://support.google.com/merchants/contact/shopify_3p_support_app

3 / 5 Share

June 6, 2023

In GA we have multiple accounts, each with multiple properties. We are trying to connect this app to one of the accounts, but it keeps defaulting to the same one with no option to choose. Is there a way around this?

Using app

23 minutes

Total reviews

1

Average rating

3.0

Developer Reply

Hello, we are sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more.

3 / 5 Share

April 22, 2023

The app looks a bit different from the screenshots included in its app store page. I wanted to access the product list (this is shown in the first screenshot of the app), but there seems no way to open the same product list page.

Store

EMIER

Using app

Over 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi there, Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication. Brett | Shopify Support Specialist

3 / 5 Share

Feb. 25, 2023

Ik hou van de werking van de app, enkel is het jammer dat er geen knop is om alle producten ineens in de app te plaatsen. Dit zou zeer veel tijd en werk besparen om al onze producten erin te steken. Idem met een algemene instelling voor opvolgen van stock.

Store

E-shock

Using app

7 months

Total reviews

4

Average rating

4.5

3 / 5 Share

Nov. 28, 2022

100 CHARACTER MINIMUM REQUIRED 100 CHARACTER MINIMUM REQUIRED 100 CHARACTER MINIMUM REQUIRED 100 CHARACTER MINIMUM REQUIRED

Using app

Over 4 years

Total reviews

3

Average rating

3.0

Developer Reply

Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify

3 / 5 Share

Sept. 15, 2022

I am currently trying to use this app so I can connect my google merchant with my Shopify, but because I am located in Canada the required shipping details needed for Google merchant are limiting and hard to follow/use. I am still trying to configure the shipping manually within Google Merchant, but it has proven to be extremely difficult and has been a constant battle to set up....

Using app

29 days

Total reviews

9

Average rating

4.4

3 / 5 Share

July 19, 2022

The app works OK and generally functions as expected but it has its challenges when managing a large library of products. For example, if a product has a UPC, you need to select the Google Channel, then Manage Availability, then toggle each product to false (every product!). Once a barcode is entered into the field, it should automatically be assumed that the product is not custom. It's also very time-consuming to scroll all the way through large libraries to get to products further down the list loading small groups of products at a time just to enter data or toggle the Custom Product field to false. Having the ability to filter by a brand or product would be ideal. Google Metafields disappear often too, causing delays and challenges when updating a large number of products. These issues would ultimately be solved by provided the True/False custom product drop down on the product page, instead of a checkbox to indicate "custom" or leaves the field blank instead of false.

Store

Rise

Using app

About 1 year

Total reviews

8

Average rating

4.6

Developer Reply

Hi there, Vance here from Shopify. Thank you taking the time to leave feedback for the Google channel app. I've sent you an email to connect and offer further support to work through any issues you're facing. Vance | Shopify

3 / 5 Share

July 7, 2022

I installed Google channel and it automated a Smart Shopping campaign for me and it was working beautifully for about two weeks, but then Google Ads Manager prompted me to upgrade my campaign to Performance Max, indicating that ALL Smart Shopping campaigns would be switched to PM in July and that I should do it early to reap greater results sooner. So, as there was not an option to do this in the Google sales channel, I did it directly in Google Ads manager. Now, the old Smart Shopping campaign was disabled and the new PM is not getting as many sales. And, both Google Merchant Center and Ads Manager appear to have completely disconnected from Shopify. Conversions, budget, cost not updating in Shopify at all. When I go to the Merchant center, it tells me the I should connect Shopify's Google channel to advertise, but I'm already advertising! I'm concerned that my conversions are being missed, and that when I update or create new products in Shopify they will no longer sync automatically with Merchant Center or Ads but I have searched high and low for tutorials on how to fix this problem, as it's new. If google is forcing all Smart Shopping campaigns to switch over to PM, then surely this is going to be a big problem for everyone using Google Channel? PLEASE HELP! Thank you.

Using app

7 months

Total reviews

3

Average rating

4.3

Developer Reply

Hi there, Vance here from Shopify. Thank you for taking the time to share your review. Your feedback is extremely important to us. I'm sorry to hear that you've run into issues with Google wanting you to upgrade your Smart Shopping campaigns outside of Shopify. I'm going to look into this further and follow up with you in an email to open up the lines of communication and offer you further support. Vance | Shopify

3 / 5 Share

May 8, 2022

Hi, I need help, the GTIN of my thousands of products are not recognized, and consequently since a few days, no products can be active on google shopping, could someone please help me urgently, I will then update the review. Best regards

Using app

Almost 3 years

Total reviews

15

Average rating

4.9

Developer Reply

Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the GTINs not being recognized on your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address these concerns. Jason | Shopify

3 / 5 Share

Feb. 5, 2022

todos mis articulos tienen el código de barras/GTIN en el producto pero en google da error de GTIN. No se como se puede solucionar.

Using app

About 1 year

Total reviews

1

Average rating

3.0

3 / 5 Share

Nov. 9, 2021

After having no luck initially with this app until a negative review was written I have now had great support from john at shopify to get things moving and products approved. Now we will see if the spend gets results.

Using app

3 months

Total reviews

3

Average rating

4.0

3 / 5 Share

Oct. 22, 2021

Update as of 10/22/2021 - I was able to get it sorted out with google and my account is back up but it took weeks and many headache calls to google to resolve the issue. My review I wrote is only towards google not shopify in any way just to be clear that shopify is a great website that I love to use and I have no issues with shopify at all only google. Same here on October 7th my account was suspended due to policy violation: Misrepresentation. I have called Google until my head is about to explode they wont give me any reasons to why my account was suspended how can I fix something that I have no idea what is wrong. I am at a loss of words and now I see lots of other people are in the same boat as me. If anyone has any idea I would love to hear from them. machineryone.com I was told if I pay $750.00 I could be be unsuspended.

Using app

Over 1 year

Total reviews

2

Average rating

4.0

Developer Reply

Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there. Adil | Shopify

3 / 5 Share

Oct. 11, 2021

Hello! I would love to use this app but Slovenia is not listed as a market. Is there any chance this will change in the near future? Thanks for your reply!

Using app

9 months

Total reviews

2

Average rating

4.0

Developer Reply

Hi there, William here from Shopify. Our app helps merchants to connect to the Google Merchant Center for the target market chosen in the app. Slovenia is not currently available for Google merchant centre but I will reach out to you via email with some more information. William | Shopify Support Specialist

3 / 5 Share

Oct. 4, 2021

I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.

Store

Stetson

Using app

6 months

Total reviews

2

Average rating

4.0

Developer Reply

Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jack | Shopify

3 / 5 Share

Aug. 11, 2021

need to add custom labels at variant level. as i does not want to advertise all variants of my product.

Using app

6 months

Total reviews

11

Average rating

4.2