Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,659
chart
#135
All reviews
Review RSS Feed
Oct. 22, 2021
Update as of 10/22/2021 - I was able to get it sorted out with google and my account is back up but it took weeks and many headache calls to google to resolve the issue. My review I wrote is only towards google not shopify in any way just to be clear that shopify is a great website that I love to use and I have no issues with shopify at all only google. Same here on October 7th my account was suspended due to policy violation: Misrepresentation. I have called Google until my head is about to explode they wont give me any reasons to why my account was suspended how can I fix something that I have no idea what is wrong. I am at a loss of words and now I see lots of other people are in the same boat as me. If anyone has any idea I would love to hear from them. machineryone.com I was told if I pay $750.00 I could be be unsuspended.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there. Adil | Shopify
Oct. 11, 2021
Hello! I would love to use this app but Slovenia is not listed as a market. Is there any chance this will change in the near future? Thanks for your reply!
Hi there, William here from Shopify. Our app helps merchants to connect to the Google Merchant Center for the target market chosen in the app. Slovenia is not currently available for Google merchant centre but I will reach out to you via email with some more information. William | Shopify Support Specialist
Oct. 4, 2021
I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jack | Shopify
Aug. 11, 2021
need to add custom labels at variant level. as i does not want to advertise all variants of my product.
April 30, 2021
I will use this app to help me monitor sales of my online store. Its a bit hard to rate considering I have not started using it yet.
April 22, 2021
Initially there was an indication all of my products were not approved. I had to go around in circles trying to find the reason why. Finally I had to disconnect my account and try again. Waiting to see if it will work this time. Clear reasons and how to fix concerns should be better laid out. For me at least.
April 20, 2021
It a little bit of a learning curve, but it has the features that I needed. For a basic user might be a little overwhelming.
April 14, 2021
I have not had time to fully form an opinion but have had traffic and contact from people who have seen my shop on Google
April 11, 2021
I used this app to get started on the GOOGLE channel but always had difficulties being accepted. I then went into BUY GOOGLE and Free Listings GOOGLE through my GOOGLE Merchant account and finished setting everything up there. After being approved, I went back to my Shopify account and then was able to complete the integration using the Shopify app. I really don't know what caused the difficulties, but just wanted to relate my experience. All Best, b
Using app
About 2 months
Total reviews
1
Average rating
3.0
April 8, 2021
very good app for connecting to google services very easy to use. it would be better if the area where you edit google meta fields had the option to filter by tags or collections. also is it possible to edit google fields for variant products? at the moment i use supplemental sheets directly in google merchant to add this info
March 9, 2021
Not too many options with this app, not sure how well it works. Not too many options with this app, not sure how well it works.
Hey there, Claire here from Shopify. Thank you for taking the time to leave us a review of the Google Channel. I'm going to follow up with you in an email so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Feb. 1, 2021
They need to change the requirement of having to forms of contact. I operate my online business out of my home and do not want my home address or phone number available online. An email address should be sufficient, especially if the business also has social media handles.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I can certainly understand the challenge to verify two pieces of contact depending on the nature of your business set-up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further and also share your feedback with our developer team. Chelsea l Shopify
Jan. 28, 2021
So far we haven't seen much traction with it. It wasn't intuitive to tell us to have it connect to our site so we uploaded everything manually on Google Business initially.
Hey there, Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify
Jan. 27, 2021
Just started using it so won't know until it's tested properly - doesn't auto sync shipping settings
Hey there, Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with automatic shipping rates. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify
Sept. 13, 2020
Setting up my account was quite easy, but the hard part was to send our products through google channel. I was not successful at that point of time.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
July 10, 2020
it‘s ok， just i need more customers, can you do it better? For example, can you have more opportunity for us to run more advertising? Can Google channel bring more customers who is really looking for kinds of our product? Thanks!
Hey there! Amy here from Shopify, Im happy to answer your questions! When running Google ads, Google goes through a learning phase to learn about your products and how best to place them across platforms so the get seen by customers who are most likely to purchase from you. I'm going to send you an email to check in and see how things have been going so far! Amy l Shopify
July 1, 2020
Es dauert etwas bis es eingerichtet ist, aber wenn es erstmal fertig ist, dann ist es wirklich stark.
June 12, 2020
you should be able to setup specific regions to market specific products instead of just only being able to market throughout the entire USA.
Hey there! Amy here from Shopify, I just wanted to take a minute and thank you for your feedback. It truly is what helps us to improve. I can completely understand how having more than one target country could be a huge benefit. I'm going to send you an email to gather your thoughts so I can pass it all along to my developers. Amy l Shopify
May 3, 2020
I just started to use this app. Waiting to see how it functions. We hope it does all that it says it will do.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thanks for the lovely review. We love hearing from our merchants! I've sent an e-mail your way to see if you have any questions about the application thus far! Feel free to follow up and let me know how your experience is going. I look forward to speaking to you, Jonathan E. | Shopify Support Guru
May 1, 2020
I've just signed up so I'll let you know when I get going. Looking forward to trialling it though.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving us a review! We love hearing from our merchants. I'm glad to hear that you've decided to use the Google Shopping app to further your business! It's a fantastic marketing tool. I'm going to send you an e-mail to see if you have any questions now that you've had it installed for a few weeks, so be on the lookout for the message! I look forward to speaking with you, Jonathan E. | Shopify Support Guru