Google & YouTube

April 9, 2023

this is worst app, I could not change some items in google merchants, such as color, gender, age, and I have to change it one by one in google merchants, it more than thousands items

April 8, 2023

Its so complicated and confusing. It costs a lot of money and it take bachelors degree to understand their terms and policies which you will always run into an issue and get your account suspended for no reason. Definitely not a good way for the average person to work with.

April 3, 2023

I have read dozens of complaints about this app. And it is a shame that the issue wrt the interface with the Content API from Google is yet not resolved. There is quite some documentation on the Content API from Google and seems to me that this issue could have been addressed a while ago. Though not sure why it still is not. As a result all my products are rejected on Google Merchant Center!

April 1, 2023

There are not any notifications about the feed, can not sync any product. Please process the problems of the products quickly.

March 31, 2023

The Analytics 4 migration instructions are the worst, only possible if you are a developer. I won't recommend any Google products until they massively improve their UX and start catering for users without a coding background.

March 30, 2023

I had been using this for years, got a notice a little while ago about products expiring, and now all my products are disapproved, has been like that for 3 weeks already. Contacted Shopify Support, they told me to contact Google. Contacted Google, no response. Seems like i am not the only one having this issue, with no where to tuirn for support. No point in having a website if am unable to market the items on Google

March 30, 2023

I have been using Google Merchant Centre linked to my Shopify store for years and, until recently, it worked ok (with the odd glitch). More recently, however, all my products have expired for no reason, the product pages show that Google feed is not linked with an error message of "Add shipping cost for your product" (even though my shipping options have not changed) and I cannot even link to my existing GMC account through the app. This is not good enough.

March 29, 2023

Nothing works. How is this possible? Google should be better than this. I have followed all the steps - multiple times - and still nothing works.

March 28, 2023

I've been trying to link this channel to my Shopify account for six months. Support from Google is poor. I don't get responses when I email. It's difficult to navigate all of the requirements. I eventually hired a third party to try and navigate the maze for me, but even they had trouble. I understand that the online market is saturated since Covid; however, treating potential business partners this way is unprofessional. I use Google in my personal life and this lack of support has also altered the way that I feel as a customer.

March 25, 2023

No support to assist with usage. Immediately got suspended for misrepresentation and upon trying to do the right thing and fix it was ablsolutely upable to get any form of assistance to find what the issue related to. Given up on google and will use other channels instead. Good to know Google like to support small businesses - Not!!! After such a terrible experience I am looking to move all paid services away from Google now.

Jan. 26, 2024

I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, select all the columns you need that were once on the product page then have to scroll FARR to the right and back left, then have to go back to item you just added to get the size color etc. makes it VERY UNPLEASANT! MAKES ME NOT WANT TO EVEN USE IT ANYMORE! NOT GOOD. So I have to have my website up, go to the products I just posted (which can be many) & a preset page with the columns I need is just ridiculous. Now I have to have 3 different tabs open just to create a product and to use the Google app All I have to say is PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE ...please thank you PS. whoever had the bright idea of removing the metafields from the product page, should be fired...& I would sign off on that! KATIE BROWN! & sorry for being so blunt but, this really does create alot of issues, not user friendly anymore. 1/26/2024 update! Still same issues, but now bulk editing load time is basically unusable with over 800 products. I cleared all cache etc, & im on a desktop! The platform needs work on the continuous scroll feature, even from side to side! Plus still, they do not have a sort feature on their bulk edit! So you have to load ALL PRODUCTS to get to the one you need! Unreal! **So please everyone, make this suggestion to fix this via feedback or reviews. Who wants to waste alot of time fiddling with an app just to get your products correct to surface on google!

March 24, 2023

Very disappointing, I find Shopify difficult to manage, I'm less than impressed so I've decided to move my website to a different platform that is more user-friendly.

March 21, 2023

It's so disappointing that it's hard to believe it's a Google product. I've tied in with my Google account, but the last step of adding a channel always fails with the message "can't connect youtube channel. I tried many times in a few days and it still says the same thing. I've seen people on reddit in the same situation and the problem has not been solved. There is not even a reason.

March 18, 2023

Aplicativo esta atrasando a minha vida, ela esta buscando produtos que não estão mais na minha loja não estou conseguindo entender isso. Eu já tirei o produto da loja, não esta lá, so se existe algum lugar secreto que eu não estou enxergando, misericórdia, não tem suporte ? achei que iria facilitar a minha vida e esta apenas atrasando tudo, como pode puxar produto que não esta mais na loja, alguém explica isso ?

March 16, 2023

THIS IS NOT A HIGHLY RECOMMEND APP ONE MINUTE ALL MY PRODUCTS WERE APPROVED AND BECAUSE OF ONE OR TWO PRODUCTS GOOGLE SUSPEND THE ENITRE ACCOUNT IF YOUR A DROPSHIPPER AND DONT KNOW HOW TO GET GTIN THIS APP IS NOT RECOMMED UNLESS YOU WANNA ALWAYS BE SUSPENDED. NO SUPPORT ALL THEY DO IS EMAIL NO LIVE PERSON TO GUIDE NOR VIDEO WITH INSTRUCTION WITH CONS AND PROS FOR DIFFERENT SHOPIFY SELLERS. THIS APP THE WORST THOUGHT I WOULD HAVE LUCK TO SEE GOOGLE CHANNEL MADE CHANGES. IF CHANGES MADE IT WAS NEVER FOR BETTER ALWAYS WORST

March 16, 2023

Got suspended for misrepresentation, did ntohing wrong though. This app sucks unless your goal is to get suspended

March 15, 2023

Absolutely horrific. No customer support. Very obscure process. I am an artist and they marked one of my oil paintings as sex trafficking! Idiots. The painting is abstract and it showed a nipple.

March 15, 2023

I need help to see my store in Google. every time I click to open the sales chanel it says ERROR PAGE NOT FOUND

March 15, 2023

The app say"Page not found" whenever I open the app under "Sales Channels" to try configure my account. Please help

March 13, 2023

Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."