Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,115
chart
#93
All reviews
Rating Breakdown
Review RSS Feed
April 25, 2023
It is a frustrating experience with the Google Merchandise Center. It's disappointing that my account suspension was not lifted, even after I made the necessary changes to my product details, business address, and contact information. It's also concerning that I did not receive any feedback on what else might be required to reactivate my account and that my attempts to contact Google Merchandise Center only resulted in an auto-reply. I'm seeking assistance from a Google Ads or Google Shopping expert who may be able to provide guidance and support in resolving my issue.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Vance | Shopify
April 22, 2023
Sad to say this app is no longer user friendly. Even with all the errors I was able to at one point fix these errors quite easily. But not anymore. So I have just given up. Not going to hire anyone either. With everything small business owners have to deal with financially it seems like things are getting harder and more expensive for us for no good reason. Shame.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Ashley | Shopify Support Specialist
April 22, 2023
App is causing major issues when adding new products on shopify. The new products are not being picked up correctly by the app. Only by chance I spotted the issue in the bulk editor (which is a nightmare). I raised a support call with Shopify only to be told it is a google issue and speak to them. Poor show from Shopify. I will be selecting a paid app to manage the interface and may move away from Shopify if the situation does not improve. Please help rather than brush me off.
Hi there, Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Brett | Shopify Support Specialist
April 18, 2023
Like the others, we've been using this app for years with no issues, and now, with the update earlier this year, it's challenging to navigate adjusting items for your feed. Bulk editing is excellent, but there needs to be a way to make simple corrections directly within the product. It's ridiculous that we have to navigate out of the product to make a correction for our Google feed. I'm very frustrated with this as we have nearly 40k pieces that change by the season. Yes, my merchant success manager tried to help, we didn't get very far. Still, considering that what Shopify deems our categories should belong in is never anywhere close to where Google actually needs them to be just adds to the chaos. If we give it a few more weeks, Shopify will introduce a new paid app to fix this, as that seems to be what they do. :/
Hi Farm House Tack, William here from Shopify, thank you so much for taking your time to review the Google channel app. We've been working closely with Google and the future of the Google channel is that Google owns the development and direction of the app. We're able to assist them and I don't know of any plans to release a new paid app that fixes the problem you described, instead I'll get this feedback over to Google for additional support. William | Marketplaces Support Specialist Shopify
April 18, 2023
I would give zero stars if it was available. This app made all our products expire on google merchant and then removed them all(over 4000 products). It then just unlinked our account. Now we are trying to have the products added back onto google merchant with no luck. No help from support, nothing is working. No sales for the past 6 days and I do not know how long this will last. It is so frustrating. I hope we can find an alternative soon or else we are screwed.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your products expiring. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of this concern. Jason | Shopify
April 17, 2023
This app is horrible. All of my products keep getting GTIN errors despite being custom products. This has been nothing but a headache for us!
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Mario | Shopify
April 17, 2023
We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!
Hi there, John here from Shopify, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. John R | Shopify
April 17, 2023
This app doesn't have options to edit attributes like "Item_group_id" or "identifier_exists". This results in countless GTIN issues that will drive you mad.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Mario | Shopify
April 16, 2023
If you are a beginner, don't get your hopes up! You do not get with shopify any support and from google ... just forget it! super complicated and frustrating!
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Mario | Shopify
April 15, 2023
Very complicated. I was getting sales with Google before installing this app. Very frustrating and with a lot of errors that you need to know coding to fix.
Hi Crimson Soul Boutique, William here from Shopify, thanks for taking the time to review the Google channel and I'll help you out today. You mentioned needing to know code to fix something in the channel, this isn't the experience of merchants in general so I'll reach out to you for further context as to what is happening. William | Marketplaces Support Specialist Shopify
April 14, 2023
Hello, i keep getting error with google merchant. 1 - I am unable to get past this error "54 products didn’t publish to Google View each product to learn how to resolve any errors." 2 - I am also getting this error "Missing value [shipping] in [Shopping_ads] [AU]. Pending initial review in [Shopping_ads] [AU]." Please provide guidance
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jason | Shopify
April 10, 2023
We've used this for years with no issue. As of mid-March 2023, our products have suddenly started expiring!? Waiting to hear from Google on this, but seems many uses are experiencing the same issue. Help!
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer a solution to the issue you're facing! Vance | Shopify
April 9, 2023
This app doesn't let you push the required Variants info to the merchant center. - The app appends the Product name + Variants options in the title attribute for content API by default - The "color" field is disabled in the Bulk edit page for variants. - "Custom labels" are disabled in the Buld edit page for variants. - missing Feed attributes on the Content API prevent you from fixing the issues aftermath using Feed Rules. - The product errors continue to show, even though you have fixed the issues. - The Store name is by default set as the Brand name and cannot be removed even if the products have no barcode and are marked as Custom products. Also, eventho the products are marked as Custom, the app still prompts you to add gtin/mpn codes. I would have expceted google to atleast offer all the required listing fields to shopify users.
Hi there, Ashley here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further. Ashley | Shopify
April 9, 2023
this is worst app, I could not change some items in google merchants, such as color, gender, age, and I have to change it one by one in google merchants, it more than thousands items
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
April 8, 2023
Its so complicated and confusing. It costs a lot of money and it take bachelors degree to understand their terms and policies which you will always run into an issue and get your account suspended for no reason. Definitely not a good way for the average person to work with.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding the Google channel app. While Google determines when an account is suspended, we definitely want to make sure that you get the support you need so that you can request a review of your account. I'll be sending an email out to help where I can. - Nate | Shopify
April 3, 2023
I have read dozens of complaints about this app. And it is a shame that the issue wrt the interface with the Content API from Google is yet not resolved. There is quite some documentation on the Content API from Google and seems to me that this issue could have been addressed a while ago. Though not sure why it still is not. As a result all my products are rejected on Google Merchant Center!
Hi there, Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further. Brett | Shopify
April 1, 2023
There are not any notifications about the feed, can not sync any product. Please process the problems of the products quickly.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
March 31, 2023
The Analytics 4 migration instructions are the worst, only possible if you are a developer. I won't recommend any Google products until they massively improve their UX and start catering for users without a coding background.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with getting Google Analytics 4 setup on your store. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Brett | Shopify Support
March 30, 2023
I had been using this for years, got a notice a little while ago about products expiring, and now all my products are disapproved, has been like that for 3 weeks already. Contacted Shopify Support, they told me to contact Google. Contacted Google, no response. Seems like i am not the only one having this issue, with no where to tuirn for support. No point in having a website if am unable to market the items on Google
Hi there, Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further. Brett | Shopify
March 30, 2023
I have been using Google Merchant Centre linked to my Shopify store for years and, until recently, it worked ok (with the odd glitch). More recently, however, all my products have expired for no reason, the product pages show that Google feed is not linked with an error message of "Add shipping cost for your product" (even though my shipping options have not changed) and I cannot even link to my existing GMC account through the app. This is not good enough.
Hi Four Season Products, William here from Shopify, I wanted to thank you for taking the time to review the Google channel app. Feedback like yours is essential to resolve any unforeseen issues with our apps and channels. I'm going to send you an email followup to resolve this issue. William | Marketplaces Support Specialist Shopify