Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,280
chart
#224
All reviews
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June 15, 2023
I am not very happy with this app at all. GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing. Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later. How can this be solved?
Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666 Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
June 12, 2023
Trying to figure out google ads and why they keep suspending my ads accounts and having issues with my listings has gone on for months. We've paid people, spoken to their 'help' desk so many times it's absurd. they should have videos step=by-step on how to set up successful merchant centers and ad accounts. Now I have 2 suspended ads accounts and merchant accounts with issues that we keep fixing and then get suspended. It's terrible.
Thank you for your feedback. We are sorry to hear this has been a source of frustration. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA If you would like further help trying to resolve these issues, don't hesitate to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
July 7, 2023
If you use 3rd party product feed this will brake it. If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well. SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response. Ogh and be careful with Performance Max campaigns will throttle your ads to click farms. Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles
Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4. If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads. If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect. Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)
June 7, 2023
Not working in My site because our oficial european currency BGN is not supported from GOOGLE. Bulgaria is in European Union but not for Google. I can't check the Target country and language options BECAUSE they determine store currency: Bulgarian Lev (BGN)
Hi there and thank you for the review and feedback! Good news, we took it back to our technical team and we should have BGN enabled within 1-2 business days. You should be unblocked by the end of the week.
June 5, 2023
The same happened to me. A total disaster of configuration inside Shopify. This is one review left before me. "I have entered and double-checked the contact information in my store a thousand times. Customers can access the page - Contact Form, a link to my contact information and pages on social networks. There is an e-mail at the bottom of the page. Shopify support has confirmed that I have done everything correctly. And after all this, the app answers me that Google verification is not passed." So Shopify says I'm good but when you enter your account at Shopify, it is still not connected.
Hello and thanks for taking time to leave a review. Apologies for any frustration and I will share the feedback with our team. Click on the blue text: "Confirm that you've added contact information to your online store" and a popup should present itself then click okay. That should then resolve that open checklist item for you and unblock your onboarding. I will reach out directly to you to ensure this resolved your issue.
June 5, 2023
No support or any details whom to contact. Need someone to get back to me, this thing has created 3 tags that I do not recognize and have no Idea how to remove them. Deleting the app does nothing.
Hi there! Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more and work through the tagging issues. Thank you for your patience - we look forward to getting you up and running.
June 2, 2023
Avoid! Worst support ever. You will only get copy and paste answers that are generic so look for another app. I cannot understand why Google does not put just a bit effort into this. I have started 4-5 support tickets with no-value reply and they seem not really interested to solve, in some cases, they reply back to Shopify. The conversion value does not work correctly between the app and Analytics/AdWords. Incorrent title displays between Merchant Center and Shopify.
HI -- Thank you for your feedback. I've reached out to you privately to try to identify and address some of the issues you may be seeing here.
May 31, 2023
后台里，无法显示 Google Merchant Center 帐号，找了Google 和 shopify官方，都是相互踢皮球，Google说不是自身的问题，shopify说跟自身没关系，Google说去找shopify， shopify说去找Google。
Hi -- Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more
May 25, 2023
Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app. Brett | Shopify
May 21, 2023
Does not sync local products properly Have been in contact with support for more than 2 months and still no solution was given to me
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Mario | Shopify
April 28, 2023
i am beyond disappointed. I am having merchant issues due to the GTIN, MPN, etc and adding these, which you have to do ONE BY ONE, does not fix the issue. Shopify is 70% of my income so now i'm faced with no option but to rush to another platform. I hope everyone else facing this issue takes legal action of some sort because this is your income they're messing with and it's unacceptable.
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Mario | Shopify
April 27, 2023
I got all my account suspend by google merchant. All my google merchant does not work now and when you talk to support, no one is able to help you on the shopify team. Furthermore, it creates new merchant account on google by itself. I am removing it .
Hi there, Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I understand you've been having some trouble with your Merchant Center account - I'm going to follow up with you over email to open up the lines of communication and see if we can help resolve this issue for you. Brett | Shopify Support Specialist
April 26, 2023
I am very frustrated with the Google merchant center. My account gets suspended every time in try to post a product. I have had Shopify for two months with only two sales. Google isn't clear about what misrepresentation mean. I tried to follow the whole list still not difference, watch and tried a whole bunch of YouTube and still in the same place. Not sure what to do now. Please help with some constructive help not any vague details. The suspension still the same.Thanks
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Mario | Shopify
April 22, 2023
Sad to say this app is no longer user friendly. Even with all the errors I was able to at one point fix these errors quite easily. But not anymore. So I have just given up. Not going to hire anyone either. With everything small business owners have to deal with financially it seems like things are getting harder and more expensive for us for no good reason. Shame.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Ashley | Shopify Support Specialist
April 22, 2023
App is causing major issues when adding new products on shopify. The new products are not being picked up correctly by the app. Only by chance I spotted the issue in the bulk editor (which is a nightmare). I raised a support call with Shopify only to be told it is a google issue and speak to them. Poor show from Shopify. I will be selecting a paid app to manage the interface and may move away from Shopify if the situation does not improve. Please help rather than brush me off.
Hi there, Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Brett | Shopify Support Specialist
April 18, 2023
Like the others, we've been using this app for years with no issues, and now, with the update earlier this year, it's challenging to navigate adjusting items for your feed. Bulk editing is excellent, but there needs to be a way to make simple corrections directly within the product. It's ridiculous that we have to navigate out of the product to make a correction for our Google feed. I'm very frustrated with this as we have nearly 40k pieces that change by the season. Yes, my merchant success manager tried to help, we didn't get very far. Still, considering that what Shopify deems our categories should belong in is never anywhere close to where Google actually needs them to be just adds to the chaos. If we give it a few more weeks, Shopify will introduce a new paid app to fix this, as that seems to be what they do. :/
Hi Farm House Tack, William here from Shopify, thank you so much for taking your time to review the Google channel app. We've been working closely with Google and the future of the Google channel is that Google owns the development and direction of the app. We're able to assist them and I don't know of any plans to release a new paid app that fixes the problem you described, instead I'll get this feedback over to Google for additional support. William | Marketplaces Support Specialist Shopify
April 18, 2023
I would give zero stars if it was available. This app made all our products expire on google merchant and then removed them all(over 4000 products). It then just unlinked our account. Now we are trying to have the products added back onto google merchant with no luck. No help from support, nothing is working. No sales for the past 6 days and I do not know how long this will last. It is so frustrating. I hope we can find an alternative soon or else we are screwed.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your products expiring. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of this concern. Jason | Shopify
April 17, 2023
We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!
Hi there, John here from Shopify, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. John R | Shopify
April 15, 2023
Very complicated. I was getting sales with Google before installing this app. Very frustrating and with a lot of errors that you need to know coding to fix.
Hi Crimson Soul Boutique, William here from Shopify, thanks for taking the time to review the Google channel and I'll help you out today. You mentioned needing to know code to fix something in the channel, this isn't the experience of merchants in general so I'll reach out to you for further context as to what is happening. William | Marketplaces Support Specialist Shopify
April 14, 2023
Hello, i keep getting error with google merchant. 1 - I am unable to get past this error "54 products didn’t publish to Google View each product to learn how to resolve any errors." 2 - I am also getting this error "Missing value [shipping] in [Shopping_ads] [AU]. Pending initial review in [Shopping_ads] [AU]." Please provide guidance
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jason | Shopify