Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,099
chart
#94
All reviews
Rating Breakdown
Review RSS Feed
Oct. 28, 2020
I used this app to help me reach shoppers. I like this app because it is easy to use. I would not recommend this app to others because it is too invasive.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Oct. 27, 2020
too complicated and still haven't been able to run a proper ad. I think they need to make it more intuitive and user friendly so you don't need to spend hundreds on freelancers or online marketers to solve simple issues.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you faced with getting set up. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Oct. 27, 2020
This app works as described, but I have 2 issues. 1- Google makes it almost impossible to set up a feed and I had to resort to online forums and calling some friends to help me out. You literally have to jump through hoops to get this set up, especially the FREE listings. 2- Support is not good, period. I used their support link and got a response in exactly 24 hours, not horrible but not good either. I then sent a follow up question, and have been waiting since. I will start searching the web for the solution as the support here is of no help. But once you get this down, Im sure its a very good app. Thus the 3 stars.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify
Oct. 20, 2020
I am using Google for my 5 businesses since 20 years, this app very helpful but there are errors, some of my products not approved because of price not match etc :) they most correct this errors otherwise is worthless if your products not in Google. I am using Google ad everything I am good customer pf Google.
Hello, Jordan here from Shopify Support. Thanks for taking the time to leave a review, it’s greatly appreciated. Having products disapproved by Google is disheartening, I understand how challenging this can be. I can certainly help out with this! I will send you an email to open the lines of communication and we can take a closer look at your account and work together on resolving the product errors. Jordan | Shopify
Oct. 17, 2020
I really don't know I am just starting. But, it seems good so far and easy to use. What else is offering?
Hey there, This is Jordan here from Shopify. Thank you for taking the time to provide a review for the Google Channel. The app has a lot to offer and I would be delighted to explore the features with you in greater detail! I will send over an email to gain a better understanding of your store and explore the Google Channel in greater detail. Additionally, if you click on the, “Get Support” button, which is located in the top right corner in the Google Channel, it sends your inquiry directly to our support team. Jordan | Shopify Support
Sept. 26, 2020
New this app lets see what it brings into my business, just hope for the good :) but it is east to use.
Hey there! Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Google Channel. I would be happy to follow up with you and help you get started with using and getting the most out of this app! I will send you an email so that we can chat further. Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Charlotte | Shopify
Sept. 25, 2020
I'm more than a little confused. It has me jumping form place to place, and it tells my my account is suspended for "suspicious payments" when I haven't even provided banking/payment information yet.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting set up. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Sept. 13, 2020
Setting up my account was quite easy, but the hard part was to send our products through google channel. I was not successful at that point of time.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Sept. 11, 2020
It has been easy to set up so far. I am still not sure about some of the categories and having some of my items not listed. And this is the only reason for the 3-star rating. It would be nice if there were instructions that assisted with corrected the errors better.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Sept. 10, 2020
I used this app to extend my audience. Google enlarges the number of people who see my product. I had a great deal of trouble getting Google to certify my address. I finally put my mothers address in and Google immediately certified it. Since that everything has gone smoothly.
Hey there, John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. John l Shopify
Aug. 26, 2020
I used to publish my product on google. Everyday I expect that my list will be visible on google. I searched on google but did not see any of my items. it shows everyday that It will take 3 to 5 Business days for all your products to be approved. 5 Business days already gone but I am still waiting that my all items to be approved and publish on google.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with products syncing in the Google Channel. I am also going to send you an email to open up communication incase you have any other questions! Claire - Shopify
Aug. 24, 2020
I like that. I was really surprised how easy to get all info and setting together. On my way to list some products.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Aug. 23, 2020
I found this app to be very easy to install and I am very excited about this. I hope it works well from here. Thank you
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Aug. 19, 2020
It's often quite complicated to fix the reasons for why my products weren't added to the Google Shopping channel. For instance, I have my shipping rates set by an app on Shopify but Google Shopping does not pick up those rates and considers my products ineligible. Apart from that, it's a great app.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. I am sorry to hear of the troubles you were facing with set up. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Aug. 17, 2020
The software was hard to use. I eventually worked it out. But the verifying and claiming website process was very confusing.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with verifying your domain. Our developers are always looking for better ways of onboarding so I will be sure to pass them on the feedback. I am also going to send you an email to open up communication incase you have any other questions! Claire - Shopify
Aug. 14, 2020
A great app when configured properly. Setup is easy and straightforward to follow. Keep up the great work.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Aug. 12, 2020
Make this app more easily readable. But it's a great app to navigate and make my store more appealing
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Aug. 10, 2020
I use this application to promoted my business online. and to advertise it though The google Chanel service
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the Google Channel in your store. Claire l Shopify
Aug. 10, 2020
Still trying to figure it out... It's a bit confusing but it's slowly coming together. I do like that it was relatively easy to connect shopify to the google merchant account.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Aug. 9, 2020
J'utilise Google channel comme un tunnel de vente pour ma boutique. Je n'ai pas encore eu de résultats mais je verrai à la longue.