Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
4.4
feedback
515
chart
#822
All reviews
Rating Breakdown
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Dec. 18, 2020
They have a great variety of print on demand products to choose from. Easy to work mockup generator that I used to design my hoodies. I loved the vibrant colors and the quick delivery time.
Hey there, thank you for leaving us a review! We are thrilled to hear you are enjoying all the variety that we provide. We are so happy you are a Gooten partner!
Dec. 16, 2020
Just started using gooten. Their customization platform is one of the best I’ve experienced for phone cases. Their selection of phone cases and sizes is also decent compared to competitors. Their mock ups are terrible and they only provide one. On this aspect they are lacking. If you can design your own mock ups then I would recommend gooten.
Hey there! Thank you so much for leaving us a review! We love to hear all feedback to see where we can improve. We are sorry to hear that the mock ups you received were not to the Gooten standards. Please submit a ticket through our help desk so our support team can learn more about this. We are happy to hear you are enjoying our selection and customization. We thank you for being a Gooten partner!
Dec. 16, 2020
Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me because they know they are a Piece of SH*T company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad I had to share this.
Hi there, I was sorry to hear about your experience with Gooten! We work with thousands of partners across emerging and well-known brands, and try to be judicious stewards of copyright protections. Occasionally we do have a miss as we process thousands of orders a day for our partners, and then reach out to our partner during subsequent orders if something in particular stands out (such as this instance). I am happy to speak to you more about how we can work together on future orders and ensure consistency in processing. We love your creativity and would like to make this right. Marc Ray Head of Partner Success
Dec. 13, 2020
Great app, I’ve used it very often for product creation. I find it very easy to use and migrate products into shop
Hey there! Thank you for leaving us a response, we love hearing feedback from our partners. We love to hear your experience has been easy and positive. We work so hard to ensure our partners have a positive interaction with us. Thank you for being a Gooten partner!
Dec. 11, 2020
Large selection of unique items. They were the only POD service that I found that integrated with shopify and had the specific items I was looking to print on. I'm still waiting for my sample products so I can't comment on quality but fulfillment/shipping times have been a bit slow. I expect and understand this, especially during the holidays. They've communicated well about the reasons behind the delays and expected fulfillment times. The website/uploader is intuitive and fairly easy to use. I've had some issues with consistency of image sizes created by their mock up generator but other than that it's been simple and easy to use.
Hi there! Thank you for writing us a review, we really appreciate the feedback! We also appreciate you understanding and being flexible with the business of shipping and production during the Holidays. We do everything we can to ensure our products arrive in a timely manner but unfortunately things do get held up and are out of our control. We hope you know you can always rely on our customer support team if you have concerns or issues with any aspect of your process. Thank you so much for being a Gooten partner!
Dec. 11, 2020
The prices are very good, selection is large, and a decent selection of organic clothing. I like their options a lot. So far they are a keeper! Shipping times seem fast.
Hi! Thank you so much for leaving us a review. We appreciate your feedback and are happy to hear you enjoy our products as much as we do! Thank you for being a Gooten partner, we hope we continue to hear of your positive experiences!
Dec. 10, 2020
I am looking for an app that will do puzzles. Unfortunately, your puzzles say they only ship to US. I contacted Gooten and your staff member, Evelin found out that you do ship to Canada for $9.84. However this feature to ship to Canada is not available from your Product page. I have decided not to use Gooten because I Iive in Canada and I want to be able to ship puzzles in Canada.
Thank you so much for leaving us a review, we always like to hear feedback so we know where we can improve. We understand your frustrations. We generate these prices as low as we can that makes sense. We are sorry to hear you won't be going with Gooten but we understand your needs would not be met with us. We apologize and hope you come back in the future!
Dec. 10, 2020
As a Canadian business I started using the app to have some specific products that I ship out to my clients in the US. After using and trying a number of different dropshippers I've found Gooten to have a great selection, good customer service and clear updates. I haven't yet received any goods so can't comment on the quality but from what I've seen of the brands they use I'm not concerned about it.
Hi there! Thanks for leaving us a review! We love to hear you enjoy the items that make growing with Gooten easy! We always appreciate how hard our team works to ensure a good experience for our partners. We are glad you are part of the positive experience. Thank you for being a Gooten partner!
Dec. 3, 2020
I would like to start by saying that they have an excellent service, big inventory which really helps to improve your sales and nice products when to quality!
Hi there! Thank you so much for leaving us a review. We always enjoy having the feedback from our partners. We appreciate you having positive things to say about our service, products, and quality as we have specific teams within Gooten created to maintain the quality within all of our processes. Thank you for being a Gooten partner, we can't wait to hear more of your positive experiences with us!
Dec. 3, 2020
Excellent service, big inventory and nice product! i would love work with you! I think is the most complete POD service!
Hi there! Thank you so much for writing us a review! We love to hear your experience has been positive and are so happy you enjoy our products. Thank you for being a Gooten partner!
Dec. 1, 2020
Really great selection of products to add custom designs. I really like the yoga mat, thermal mug, water bottle, and calendar options. I would recommend this app!
Hi there! Thank you so much for leaving a review. We are happy to hear you like the products we have in our catalog. We do our best to provide a broad selection so that everyone can find something unique they enjoy creating with. Thank you for deciding to grow with Gooten!
Nov. 30, 2020
This app is so helpful for my website and drop shipping. I love this and it works so well. Very user friendly.
Hi Isabella! Thank you so much for leaving us a review. We enjoy being able to hear feedback from our partners. We are so happy that Gooten has been able to assist you in your success! Thank you for giving us the opportunity to work with you. We value you as a Gooten partner!
Nov. 30, 2020
Just starting to use Gooten; excited to have a US option with a good selection of products. Struggling to learn the AOP hoodie mock-ups but I am sure support will help!
Hi there! Please use our site as a guide when you are designing! We have so many blog posts and guides offered to assist you in your designing process. As always, if needed, our customer support team is always there to help you with any aspect of the process. They have an SLA of 72 business hours and are available Monday to Friday 9AM-5PM EST. We hope this helps your design process. Thank you for being a Gooten partner!
Nov. 25, 2020
I have been using the Gooten app for almost 2 years now and really love it. There products are extremely high quality, the design features are very easy to use, it is a simpler platform than some and they have managed to get their shipping prices down so they are very competive even for platforms where you might have free shipping. I frequently compare the prices and product offerings to some of the other competitors to Gooten and it always wins...I highly recommend this app with your Shopify store.
Hey there! Thank you for taking the time to write us a review, we appreciate that! We are delighted to hear of your positive experience with us and agree that Gooten does our best to provide excellent products and prices that are hard to beat! We appreciate you being a Gooten partner!
Nov. 23, 2020
It works great, with seamless integration...well worth the download! It is very handy for someone with little time to spare and super busy, it makes design so much easier....we love it!
Hey there! Thank you so much for leaving us a review. We are so happy to hear of your positive experience and the ease Gooten puts on your design process. Thank you for being a Gooten partner, we are looking forward to hearing more of your positive experiences!
Nov. 23, 2020
They carry some stuff other POD providers dont, but they will substitute a product for something similar if they are out of stock for that particular product. This is unacceptable for my business, as it depends on quality clothing from specific brands and models. Production time and shipping are good though.
Hi! Thank you for leaving us a review. We understand your concerns about the replacement items but want you to know that we replace out of stock items with products that are of equal or better quality only! You can read more on our site under "Apparel Substitution Policy". We hope this helps. Thank you for being a Gooten partner!
Nov. 23, 2020
I've only used Gooten for their canvas products and am very happy with the quality, pricing and shipping times. Support sometimes feels like they do not really listen and just respond with templates. But overall I'm happy with their service.
Hey there! Thank you for writing us a review, we always appreciate feedback. We are happy to hear you enjoy some of our most valued aspects. For future reference, our customer support team has an SLA of 72 business hours and are able to respond from Monday to Friday 9AM-5PM EST. We hope this helps. Thank you for being a Gooten partner!
Nov. 22, 2020
The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that came out bright with my other POD). The last straw is when my customer bought a puzzle as a gift and the tracking said it arrived and it never did (I have confirmation from the PO that they never received the package) and then I emailed the Gooten help desk and NO RESPONSE. **If you care at all about your business reputation then do not use Gooten, too risky.
Hi there. We deeply apologize that you have had a negative experience and understand your frustrations. We want you to know that all aspects of our process are thorough and constantly monitored to ensure that our product issue rates stay consistently low. Our customer support team has an SLA of 72 business hours and are available to respond Monday to Friday 9AM-5PM EST. Our support team works so hard to provide the best to our partners to ensure a positive outcome. We are disappointed to hear that you experienced otherwise and want to learn more about it. Please submit a ticket through our help desk so our support team can assist you further. Again, we deeply apologize. Thank you for your patience.
Nov. 19, 2020
I used this app for my fashion apparel store. It's easy to use and there's guides and video walkthroughs which is awesome! Highly recommened
Hi there! Thank you for taking the time to leave us a review. We really appreciate feedback from our partners. We love to hear that your experience has been positive and easy to use as we work so hard for this to be the outcome for our partners. We thank you for being a Gooten partner!
Nov. 18, 2020
Really easy to get started. Love that the app let's you sync multiple stores. Product development is pretty easy. Would love to see some more development on this end, especially templates for products. While there's some room for improvement, overall, I can say I'm satisfied with it.
Hi there! Thank you for taking the time to write us a review and give us some feedback. We appreciate the input of our partners as we continue to want to evolve. We value you as a Gooten partner!