Gooten: Print on Demand

Jan. 8, 2018

Horrible. I've had to contact support multiple times to fix issues with orders. I have about 25-50 orders that should have made it by Christmas, but have some unknown hold on them. I have not been reached out to about this, and new orders continue to be put on hold. It would be nice if they fixed this issue or gave you some sort of reason your order goes on hold. As far as I know, the quality of products is nice, when they actually do get sent. Update 1/8/18: STILL have not fixed this issue. Support finally responded, about 5 days after my initial email. However, did not fix the issue.

Dec. 20, 2017

So far, Gooten's customer service is incredibly satisfying. Responses were made a day top after you email them a question. I am new to online business and the whole dropshipping concept, but with Gooten, everything is made easy, including the whole publication process of your first product. Starting from their preference settings to their UI, everything is designed with convenience in mind. However, I have not reached the ordering stage, I am still uncertain about the finishing product including the printing quality. Yet, with all the positive experience so far, I am looking forward to posting another positive review.

Oct. 29, 2017

It was promising with all the catalogue options since other printing apps don't have a large selection like Gooten. PROS: 1. Shipping is prompt. CONS: 1. The baby bib was really poor quality 2. 3 prints came with creases so if it was sent directly to my customer, I would've had a major complaint coming my way. Not sure I can trust for future usage. 3. The app is hard to maneuver. You have to select all the item descriptions before you can see if the image works with the t-shirt. You also can't see what each t-shirt looks like with the right color options on the product catalogue.

Oct. 1, 2017

When I created a product, It disappeared upon saving. I could only find again after trying to create the product again. Nothing but grief trying to get this app to work. Saving one section on a page meant losing another section on that page. Great selection of products, lots of potential. It just wouldn't work for me, and it wouldn't load pages consistently. (was working with phone cases)

Aug. 18, 2017

There are a lot of options, and the turnaround times aren't bad. But the quality? Terrible. I ordered 2 products that I have ordered from other companies and the canvas mini was printed incredibly crooked and the easel back wasn't attached. The accessory pouch I ordered had a poor print and felt super cheap compared to other POD pouches I've ordered. (I paid for these samples, they were not the free ones - I wanted to make sure what I was getting was realistic) Order samples to make sure the quality is what you are expecting.

Oct. 11, 2017

I was a bit confused on how to create a product at first, but after a short while it was easy to get used to. I've used a bunch of different, but similar companies, and this one by far is my favorite! I love the amount of options and that it actually tells you if the size is correct and fits properly. That is an issue I've had with other apps. I highly recommend it!. I can see how some of the people in a few of the other reviews were confused, but if you give it just a bit, you'll be happy you used Gooten. If I could change one thing though, it would be how they handle shipping for my store. I don't like how I have to manually figure out the shipping cost for each items. I wish they would make it more simple. Their customer service is impeccable! I receive a response back the same day if it is during business hours and they always find a solution to the problem. Overall, this is a great company and every physical product I have received has been awesome :)

July 30, 2017

A Nightmare to use. Let's say I want to create a baby onesie with my own print. I want to offer it in multiple sizes and colors. Any other POD app I have used, lets you see the colors available in a way that quickly allows you to decide whether your print works on a certain color. A few check boxes to choose what you want after uploading your design and you're done. With Gooten, you get a text list of all the different combinations of colors and sizes available, making it a nightmare to choose what you're looking for and sometimes impossible to know whether your print will look good on a certain color because you can't see that color until you select it and move to the next screen. The pricing is all over the place with small variations in garment prices as well as shipping prices. So if you choose to price your product the same way, your margins will be different on pretty much every item you sell. If you price them differently, it'll make it almost impossible to manage later if you want to raise or lower prices. Want to offer a tank top? The company offers 6 types but due to color and size variations you have to scroll through 73 (yes!) pages of tank tops to choose the ones you're looking for. You can filter, which is nice, but what good is filtering by name of product if I have no idea what this product looks like. The reason this app gets 2* instead of just 1 is that it looks very promising. They do have A LOT of options and the base prices for some of the products are decent. Sometimes I wish other POD apps had some of the customization options Gooten is offering. I will check it again in a few months and hopefully they'll improve it by then. Until then, I'm sticking with other services.

July 14, 2017

FANTASTIC program with great customer service! Very easy to use! and the products are top notch! Could not be happier!

June 30, 2017

I am very disappointed, I am ready to go to work and create designs for my business and for the life of me...cannot even figure out how and where to begin. There is NO information on how it all works for your own designs

May 10, 2017

Would definitely recommend to a friend or use it on another website. This app is sleek, easy to set up and use and has hugely helped with my Shopify store.

April 28, 2018

After using Gooten for over a year, I've become quite familiar with the quality of the products and the customer service. Customer Service is outstanding. I've never had to wait more than a few hours for a response to an email. If there's any issue with a product, Gooten jumps through hoops to get you a replacement ASAP. Most of their products are very good. Their sherpa fleece blanket is outstanding in both quality of print and the material itself. It's a thick, heavy and warm blanket. The Duvet Cover was good, but the print wasn't quite as sharp as a competitor's, and the material wasn't as thick and durable as I would have liked. The suede pillow and pet bed were both nice, but the image wasn't as sharp as I would have liked. However, the wall tapestry and tote bags were great in both quality of product and quality of print.

April 10, 2017

The products looked promising. But I gave up trying to use it, because it is just too slow, and too difficult to use. Too many details needed to be handled manually - using a terrible interface. Would have appreciated it if it was presented in a step-by-step manner. Like 0. Upload a design. 1. Choose a Tee 2. Choose all sizes you want 3. Choose all colors you want 4. Choose underbase 5. Mock up options Or something. Instead I see page after page of words that drive me nuts. That's even before i see the damned mockup. Pity.

March 28, 2017

Gooten was an absolute game changer for my business. We were using a well known competitor for many months but product prices were too high and customer support was not nearly as good as we needed. That's when we luckily found Gooten and overnight we double our margins on our products (apparel and art). Since then Gooten has printed over 300 items for us WITHOUT 1 issue and customer service has been outstanding! They also have tons of unique products which makes it really easy to try different products for your niche to see what sticks. I highly encourage any entrepreneur that is looking to partner with a manufacturer for printing/fulfillment to take a serious look at Gooten because in my opinion they are the best player out there.

Feb. 27, 2017

Commonly the weakest link in any offering is product support but not with the Gooten team. Extremely responsive with immediate results. I'm still new to this company, but we are definitely off to a great start. Product setup could not be easier, and as a one-person show, this is the answer that I desperately need so I can get my life back. Thank you, Gooten team! Great job!

Feb. 23, 2017

Wonderful customer service. Great line of products. Love the bathroom set.

Feb. 13, 2017

I have been extremely pleased with the quality of their work. The color on my totes are the EXACT color of the design. My orders have been fulfilled and shipped very quickly. I would give 5 stars if they offered bulk pricing.

Jan. 24, 2017

I really, really wanted to love gooten, but so far its been a meh experience. The customer service is responsive and as good as you can expect, but the quality and general experience has been far from amazing. Twice now a product has been on backorder, which is fine... but they didn't notify me the first time. I had to email almost 10 days after the order was placed after seeing no movement. Now, the second time 7 days after the order was placed.

Jan. 16, 2017

Mojito Bandito approved with two thumbs up. We just launched our first beach towels using Gooten. Great print quality on the towels and the platform is easy to use. Gooten allowed us to go to market much quicker than if we went 100% custom. And they saved us up-front capital that we can allocate to acquiring new customers now instead of allocating it to inventory.

Jan. 9, 2017

Gooten is a great print-on-demand merch fulfillment partner. They have amazing customer service- always respond quickly and are super easy to work with. They have a large catalog of product offerings and are the best of all the apps available. Highly recommended!

Jan. 5, 2017

I liked the variety of products they had available and it looked really promising, but the platform is just too messy and tedious to create a product with multiple variants like size and colour if you want to view what colours will work with your design as you're creating it. I thought this might be an alternative to Printful, but I'll take fewer product offerings for an easier platform to work with.