Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
4.4
feedback
515
chart
#822
All reviews
Rating Breakdown
Nov. 11, 2021
There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.
We are sorry to hear about your experience in working with us - We understand your concern and are always looking for ways to improve, could you please email us at [email protected]? We would like to figure out how to support you better. Thank you.
Nov. 4, 2021
Integration of this app was a breeze. They are fast and easy to use! Obsessed is an understatement. They are my go-to-app from now on.
We're so glad to hear that you are enjoying your experience with Gooten so far and that our app is easy to use! Thank you for taking the time to leave us a review. We are looking forward to working with you more!
Nov. 2, 2021
Installation and interface is easy to use. Great product selection and customer support. Very happy so far.
Hi there! Thank you so much for leaving us a review! We love to see that you are enjoying working with us and that you appreciate our customer support team as much as we do. We look forward to working with you more. Thank you for scaling with Gooten!
Oct. 28, 2021
The app installation was straightforward once I read the instructions. They have a wide range of products, including some that I haven't seen on other print-on-demand apps. I would like them to add ways my customers can automatically add personalization to the order, but so far, Great app.
Hi there! Thanks so much for leaving us a review! We appreciate your feedback and we are thrilled to hear you have enjoyed your experience with us. We love offering a wide variety of products for our partners and are always adding fun new additions to the catalog. Thank you for scaling with Gooten!
Oct. 14, 2021
This app is very user-friendly. The customer service has been very helpful and walked me through each step and provided samples of every product we have requested.
Hi there! Thank you so much for leaving us a review. We love hearing that you are enjoying working with Gooten and that you love our customer support team as much as we do. Thank you for scaling with Gooten!
Sept. 13, 2021
2 Orders, 1 customer. 8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.
Hi there, we deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. Please reach out to us with more info if you would like, so we can connect you with a team member to assist in correcting your experience. Thank you.
Sept. 2, 2021
This app was super easy to install and I love the variety of products it provides! The wine tumblers are my favorite item to sell from this app. I do wish that I was able to use more than one image on the product (for layering on a design) but other than that, the app is amazing and simple to use/navigate through!
Hey there! Thank you so much for leaving us a review. We appreciate having you as a partner! Thank you for scaling with Gooten!
Aug. 4, 2021
Gooten is one of the best POD solutions on the market. Very large selection of products and several variants to each product.
Hey there! Thank you for the review! We love hearing that you're satisfied with our products and service. We hope to work with you again in the future! Thank you for scaling with Gooten!
July 29, 2021
Gooten is super easy to use and has an awesome range of products that I wasn't able to find elsewhere. My customers love the variety and the ordering process has been super easy. Love option to customize branding on packaging!
Thank you for the review, Andrea! We are thrilled to know that we're helping your business grow! We appreciate having you as a partner! Thank you for scaling with Gooten!
July 23, 2021
I have to say that my experience with Gooten has been pretty amazing. Like a lot of your print on demand apps, you simply download it install it and you work from that point forward. Whatever you create and sell it's really you. If you want tech support, you have to send an email. However, they have changed their onboarding process and you get to talk to people who work for the company and I think to build a true partnership This is a powerful aspect. I wish there were more print on demand app companies that did things like this. Now I really understand the potential that I have and I can really grow out the brand. I think this is powerful and I strongly recommend anyone who is looking for a partner for print on demand Gooten is your source. I also have to honestly say with all the products that they have available building a successful print on demand business is available with this app!
Hi there! Thank you for leaving us a review. We appreciate getting positive feedback like this. We value our partners very much and we're always looking to support and build strong relationships with them. We are looking forward to working with you more! Thank you for scaling with Gooten!
June 16, 2021
They have been awesome to work with so far! We are very excited to grow our business with them as partners.
Thank you for the review! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
June 6, 2021
Honestly, we liked their products and hope to continue using them but their customer service is awful. No way to contact them except email and they take days or weeks to respond and then more time to try to get the problem resolved. We have 2 open issues with them that have been ongoing for weeks and neither is resolved. One is my product was being sent to a customer missing a part. Still no resolution or communication. Very frustrating.
Hi there. Thank you for leaving us a response. We always appreciate getting your feedback to note ways we can improve. Please send us your order ID or ticket number so that our customer support team can assist you in correcting your experience. Thank you for your patience!
June 5, 2021
A lot of awesome products that are made on demand that aren't available anywhere else! App works great with shopify. Very easy to update product listings and no bugs that I have noticed.
Hey there! Thank you so much for leaving us a review. We are so happy to hear that you enjoyed working with us. Thank you for scaling with Gooten!
June 4, 2021
This app was easy to use, processing was timely, and merchandise was high-quality. I was especially impressed by the printing. Very professional.
Hi there! Thank you so much for leaving us a review. We are so so happy to hear that your experience has been great! We are thrilled to have you on board as a partner! Thank you for scaling with Gooten!
May 29, 2021
The app is simple to use. I love the interface. When I had questions about shipping and product cost, I was easily able to find that with a quick search.
Thank you so much for leaving us a review! We love to see that you are enjoying working with us. We look forward to working with you more!
May 28, 2021
I think the interface could use some updating. I wish there was a place for me to look at my library of uploaded art work. As of right now you have to make a template to see any of the art work you have uploaded. Also the template making process is extremely slow. Ultimatly I liked their product selection as they had some woman's shirts that the other companies did not have, however when I needed to do an all black shirt collection they were out of stock in med, large, and extra large in black with no idea on when they would be back in stock. The shirt was the only woman's shirt that ran true to size and not small. The app was easy to navigate as it is really a simple app which is not all bad.
Hey there! We are happy to have you on board! We appreciate your feedback and your suggestions! Our customer support team always wants to hear about these types of issues so we know how to assist you and how to better ourselves for the future. Thank you for scaling with Gooten!
May 19, 2021
Gooten is extremely easy to use, and has all the products I want to use for my services, all in one place.
Amazing - we are so happy to hear this! Thank you for your continued support!
May 17, 2021
Gooten is very user friendly! It has a clean website, tons of product options, and easy steps to use it in your store. I recommend adding this to your POD repertoire.
Hey there! We're glad to know you're satisfied with our service and products! Thank you for scaling with Gooten. We hope to work with you more!
May 10, 2021
Gooten is great and an easy app to use. They have the best mockups, looks just like the real thing, that has been my strongest selling point. I also bought some other the products online and they are amazing, no complaints only customer and business satisfaction
Thank you for the review, Dan! We are so happy to hear about your experience growing your business by working with us. Thank you for scaling with Gooten!
May 10, 2021
Very good experience! The interface is smooth easy to navigate through. Much better than many other vendors I've used.
Thank you for your review! We appreciate your business and value having you as a partner!