Gooten: Print on Demand

Nov. 15, 2019

Have a problem with an order on a Friday? Wait until Monday for an answer. Have a problem on a Teusday wait 24 hours. This business model isn't viable without quick support, be sure to use a fulfillment app that has responsive support, not GOOTEN.

Nov. 12, 2019

Really great app, but poor quality printing. We have been slowly migrating our print on demand products away from Gooten because about half of our customers complain about the print quality or item quality. We only use a few products from Gooten now. Highly suggest testing a product before offering it to your customers to avoid bad experiences.

Nov. 11, 2019

I was manually placing orders through Canvas on Demand, placing a bunch of other orders through a local printshop for paper posters, and basically if I was on vacation or was out for a few days, orders wouldn't get placed because even my business partner had no idea how I was juggling all these manual tasks and keeping track of manual order confirmation emails, etc. Until I was introduced to Gooten. Gooten solved ALL my problems. My clients place their orders, they get fulfilled automatically, and they receive shipping notifications without me having to do ANYTHING. The setup process was easy, and we were up and running in a couple of weeks - mainly because I was experimenting with a lot of non-essential stuff. I highly recommend Gooten to anyone who wants a hands-off approach to selling posters or canvases.

Nov. 11, 2019

I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on. Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.

Oct. 29, 2019

No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. Choose another. Had another issue on a Image, which you can find on Products being sold on Amazon and Walmart, and the Customer agent via email was arguing with me about it being inappropriate.

March 21, 2019

POD has a slew of extremely valuable benefits, which prompt a small businesses ability to scale rapidly and minimize risk with new product launches. The agility and adaptability is unparalleled. At times, POD has its flaws, such as wrong product shipped / damage product shipped, or other customer service issues which can lead to tactical execution challenges. Gooten has a phenomenal team to fill in those gaps. I am extremely pleased with the companies product catalogue as well as their value of looking at customers as partners. As my business grows, their business grows. Its nice to know they value me as much as I value them - all with the end customer as the #1 priority. Gooten has proven themselves in strides compared to the other POD companies on Shopify.

March 20, 2019

Since working with Gooten, I have been so pleased with the overall process. POD is new for our company, so we weren’t quite sure how it would all work out. Being able to sync our Shopify store with Gooten was slightly difficult; however, the Gooten team was quick to respond and helped us get everything set up. Overall, Gooten has wonderful customer service and is incredibly helpful and open to all our needs. We especially LOVE working with Maddy! :)

March 11, 2019

Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!

Feb. 5, 2019

I've ordered samples of mugs, bandanas and a 5x7 canvas wrap print, and all have come out well. The mugs are high quality. I can see how t-shirts would be a nightmare to sell through Gooten given the mockup and variant challenges, but give it a chance if you're selling something with only one or two sizes and no other variations. The prices are lower than anything else I've found. Shipping costs are complex but again can be gotten around if your store and variants aren't complex.

Feb. 22, 2019

So far this company has been a bit of a let down. They lost my order and can't seem to find it. I hope they can get better organized and have better customer service in the future! Additionally this company tried charging me again and sending me incorrect information that did not pertain to me.

Jan. 16, 2019

Absolutely the WORST company to use for POD. I paid full price for a test print on a product. The resulting color print was COMPLETELY OFF. They refused to do a reprint and suggested another full price charge on a sample that was supposedly their own fault for not printing the correct color. I would give 0 stars if possible. They obviously are not interested in getting sales from my 500,000 customer base. Companies like this will be out of business soon.

Dec. 5, 2018

They are always very responsive to my inquires and I appreciate that so much!. Thank you Gooten for showing that you care.

Nov. 15, 2018

I'm a photographer and artist, and I use the Gooten app on my Shopify website. In fact, it's the only fulfillment app I'm using right now. I like their prices on Prints, Canvas (wraps and framed) and mugs. Customers like the quality and rave about it, so I'm good :-) The website/app for creating products can be buggy at times, but I've never had a problem that I haven't been able to fix or work around. Overall, I'm very pleased with my experience and would recommend this app to others.

Nov. 14, 2018

Application super complète il faut du temps pour trouver son choix . trop de choix peut être :-) super !

Aug. 23, 2018

So far, excellent product and easy to work with for rectangular items such as tea towels and shower curtains. Haven't tried much else yet. My only complaint is the cost of shipping to Canada. I am not sure I will be able to use for much due to that reason. Shipping three items to Canada $50 and for items that are not that expensive it is hard to bury that cost in the price of the item. And I do like the interface! Very clean and easy, so far!!!

Aug. 9, 2018

What I like : >> GENERAL - superb partner support - products are reviewed by real people before getting printed (with default review request option as ON) - production costs are low - packaging : keeps products safe - shipping tracking is UPS (pillow) and USPS (sticker) - trackable and if not, can contact partner support for follow-up - edits in shopify show up in gooten products - the only print of demand for stickers and folded cards that cater to non-bulk or single order items I have found!! >> PRODUCT SPECIFIC : - folded card : print quality of image is fantastic (McCoy Silk double side) - stickers : quality of material is good - really peels easy and can be restuck and the cut is smooth - throw pillow : highly recommended (image print quality is awesome and materials feel high quality - tried cotton and poly twill 14x14 and 20x20) What I don't like : - shipping is too expensive for folded cards for international shipping - guides are not easily accessible (product image dimensions in pixels and bleed margins but a partner support person gave me access to the document in our email convo) - folded card : not reviewed even with review option on and the resulting image placement on card did not match the mockup (the image was centered in the mockup but the actual product had no margin on the right side on the front cover and not margin on the left side in the left inside page) - order was resent to me but I was billed without my consent. ***Update*** they replaced the card free of charge and shipped it to me at no cost too. So very kind of them. They took back the charge. - sticker : image quality is a bit grainy - sticker : option limited to vinyl and is kiss-cut not really die-cut (also no option to make margin between kisscut edge and image smaller) - packaging : no branding options - 2 or more pack image replacement/upload process is a bit confusing (sometimes I can only upload 1 image for all "pages" sometimes I can upload multiple images for each "page" in a pack) I will definitely continue to use Gooten. I would love for more options to be available and the rough edges smoothened out.

Nov. 11, 2019

I have been using Gooten for almost three years now and recommend them to everyone interested in POD services. I've thoroughly tested several other services, and while there are definitely pros and cons, Gooten comes out victorious. I originally joined Gooten just for their great canvas options but quickly switched my entire store (8000+ products on 8 different product types) to Gooten. There was a bit of hurdle moving everything over to Gooten, but this is the case for any big switch. What separates Gooten from the rest beside their huge product catalog is their support. Not just their excellent customer support, but their Partner support. If your store has an obstacle, even if it's unique to you, their partner support team will work extremely hard to find a solution. This is definitely the best Print on Demand service for Shopify!

April 17, 2018

I love Gooten. Their variety of products is greater than the other competitors I've seen. I had a few issues with my products because of a mistake I made and they helped me correct it almost instantly for no extra charge. This is probably one of the best Print on Demand services out there.

April 28, 2018

After using Gooten for over a year, I've become quite familiar with the quality of the products and the customer service. Customer Service is outstanding. I've never had to wait more than a few hours for a response to an email. If there's any issue with a product, Gooten jumps through hoops to get you a replacement ASAP. Most of their products are very good. Their sherpa fleece blanket is outstanding in both quality of print and the material itself. It's a thick, heavy and warm blanket. The Duvet Cover was good, but the print wasn't quite as sharp as a competitor's, and the material wasn't as thick and durable as I would have liked. The suede pillow and pet bed were both nice, but the image wasn't as sharp as I would have liked. However, the wall tapestry and tote bags were great in both quality of product and quality of print.

Jan. 9, 2017

Gooten is a great print-on-demand merch fulfillment partner. They have amazing customer service- always respond quickly and are super easy to work with. They have a large catalog of product offerings and are the best of all the apps available. Highly recommended!